Bobby Slaton Email & Phone Number

United States

Responsible for commercial operations for the Americas

Atlanta Metropolitan Area

As the Director of Corporate Services, I lead the creation and inclusion of technical resources and more efficient processes to streamline technical tools and resource present while maximizing end-user experiences and information security. I also oversee marketing efforts and the coordination of content creation and strategic planning to promote consistency in branding and high levels of organic audience engagement. Subsequently, this drives institutional profits as well as new and sustained revenue generating opportunities. I also coordinate human resources efforts, including all personnel communication, employee retention efforts, and issue resolution concerning professional discrepancies. As needed, I develop policies and procedures to optimize personnel retention and professional development while minimizing excess, unnecessary institutional costs and negative impacts to workflow optimization. Notably, I lead international teams in the United States and Australia, overseeing all company operations and personnel across departments to ensure alignment with strategic planning as well as the on time and within budget performance of deliverables. I also guide the development and inclusion of necessary continuous improvement initiatives and solutions related to human resources, information technology, marketing, and facilities to maximize institutional reach and ability to provide value-added impact to customers/clients. As a champion of inclusivity, I promote an open-door policy and company culture rooted in mutual respect, personnel freedom and creativity, and collaboration across workflows and objectives while ensuring adherence to international cultural preferences and norms. I also direct business development efforts, including but not limited to the inclusion of new products, programs, and services to maximize institutional reach and revenue generation.

I oversaw and coordinated all sales, marketing, and sales operations across all regions, ascertaining sustained revenue generation and new client acquisition to increase institutional reach and profits. I promoted high levels of client satisfaction and retention with the organization and its services/products by directing client relationship management and mentoring personnel concerning client experience improvements. I performed timely data analysis related to sales and marketing efforts, creating and communicating capital plans to employees and motivating employees to consistently meet and exceed institutional expectations and related deliverables.Through an intricate understanding of target and ideal clients’ operating frameworks, I ensured that all marketing efforts were innovative and engaging to maximize Hansen Technologies’ market penetration and reach. I also evaluated gaps in workflows, client experiences, and overall operations across all regions to development and integrate necessary solutions that minimized risk to institutional excellence, client experiences, and profits. As needed, I remediated escalated issues across the operating framework regarding personnel workflows and client-facing operations without sacrificing timeliness in service delivery and the performance of necessary objectives within the operating framework.

As the CEO of 4tell Solutions, I directed all capital planning and its execution across personnel and workflows to continuously increase the organization’s market penetration and revenue. I evaluated workflows, client experiences, and gaps across operating framework and objective performance to integrate necessary solutions, improvements, and business development roadmaps related to cloud-based SaaS solutions. I also led product innovation and marketing to increase institutional reach, client acquisition and retention, and profits. As a professional, I ensured high levels of collaboration among employees across departments, leading professional communication and solution development within the enterprise. I also oversaw organizational structures and the operating framework to minimize gaps in institutional reach and profits. Some of my significant accomplishments include increasing annual recurring revenue by 25% and decreasing operating expenses by 30% while leading relocation to a different state. This involved creating and executing business development plans and continuous improvement initiatives. I also led the organization’s transformation from a service-focused business model to a product-focused business model, subsequently increasing revenue across all streams by modifying SaaS pricing and service packages offered to clients. Additionally, I completely overhauled the customer engagement model to increase individuality within customer experiences and services rendered, promoting high levels of client satisfaction and retention with the organization. While performing this accomplishments, I continuously utilized relevant research and industry trends to decipher and lead the inclusion of product software best practices that increased end-user experiences and increased overall operational excellence.

I was recruited by a private equity firm to evaluate institutional reach, gaps in operational excellence, and opportunities for improvement to integrate both operational and strategic changes across workflows and frameworks present. I managed daily operations and business requirement execution to ensure that all strategic planning and capital deliverables were actualized on time. As a mentor and individual who leads by example, I modeled and promoted high levels of profitability, client engagement, and employee retention/professional development. Via relevant data analysis, I developed forecasting, and projections to proactively minimize gaps across client experiences, the operating framework, and institutional operations to increase client retention and prevent lost profits. I also designed and integrated various policies, procedures, and process/continuous improvement initiatives that aligned with organization’s overall vision, culture, and market/consumer trends. Furthermore, I ensured that less than 10% churn was present in 2018, maximizing revenue generation and customer retention through the creation and implementation of more effective customer retention strategies. I also interviewed and hired a new leadership team to promote positive, profitable transformations across the organization, ensuring that organizational health best practices were consistently followed throughout applicant reviews.

Greater Atlanta Area

I managed the sales and marketing teams, including all strategic planning, collateral creation, and consumer-facing messaging to increase revenue generation and product utilization across diverse clients’ operating frameworks. I also supported and led portfolio expansion efforts across the institution’s book-of-business. This included directing all processes related to the integration of Banner CIS and PPL Solutions business within the organization. I also served as a professional mentor and resource for internal and international teams as well as institutional partners and stakeholders to promote sustained business development. I led the product line sale processes from ABB to Hansen, promoting timely communication and sale execution across the United States, Switzerland, and Melbourne. This included creating the product roadmap message and external communication distributed to customers to ensure individuals’ satisfaction and retention with the product and subsequent modifications/improvements developed and integrated after purchase. I also coordinated new product release efforts, including but not limited to the creation of go-to-market and customer outreach programs to promote market penetration and high levels of consumer engagement with products.

Greater Atlanta Area

As the Customer Suite General Manager, I directed the divestment process, ensuring that all subsidiary business interests/investments were allocated by the appropriate organizations. This involved stakeholder communication, negotiation, and contract development. I also directed institutional sales and sales departments to promote high levels of client retention and new client acquisition. Throughout my tenure, I significantly exceeded the $4M services target regarding new product upgrade revenue through effective data analysis, lead generation, and by initiating partnerships with target clientele.

Greater Atlanta Area

I directed budgeting across the organization and all regions, performing data aggregation and analysis to enhance resource allocation and maximize revenue generation across portfolios. Additionally, I created regional sales targets via comprehensive collaboration with the sales departments, ensuring that aggressive yet realistic targets were created. Across each region, I also led product management related to expense budgets based on individual information related to each product, consumer engagement, and relevant industry trends. I supported new business development and partnership integration, customer retention/renewal efforts, and real estate portfolio management across the organization book-of-business.

Greater Atlanta Area

Via effective consulting, communication, and information analysis, I collaborated with multiple software companies concerning cost reduction programs, acquisition integrations, and operating framework improvements. I evaluated institutions’ reach and gaps in workflows/institutional excellence to create essential strategic planning, policies, and process improvements to enhance market penetration, business, and client relationships.

Gainesville, Florida Area

As an EVP Services and Support professional, I served as a member of the executive leadership team of the $170M software company, supporting information business planning and decision-making to enhance institutional reach and longevity. I evaluated pertinent information concerning business processes and objectives to maximize the organization’s ability to serve various partners, stakeholders, and clients while continuously increasing market positioning. I also directed over 200 global employees within services and support, ensuring that proactive value was provided to clients and stakeholders to address and resolve various needs and gaps in the market.

Greater Atlanta Area

Provided strategic consulting and operational support across all areas of the business. Managed critical strategic projects and develop repeatable methodologies with measurable goals and objectives for every project. Measured project success through in depth review and analysis of project data. Electronically store, organize and analyze all project data using Microsoft Sharepoint and other technology tools. Created an Executive Program Management “dashboard” in Sharepoint to review all future, ongoing and past projects. Provided effective feedback to individual managers to increase organizational efficiency, create new standards of best practices and implement cost reduction measures where necessary.

Columbia, South Carolina Area

Managed all operations of Ventyx Customer Suite Business Unit including overall budget, software development, product marketing, consulting services and customer support. Represented Indus during the Ventyx Acquisition and Integration project. Successfully reorganized business structure; identified and developed retention strategy for key Indus employees; re-deployed key employees to new business units and implemented cost reduction strategies.

Columbia, South Carolina Area

Managed development of Indus Customer Suite software. Developed release schedule and managed multiple projects for all internal and client-funded development work, including product design, development, testing and deployment. Managed all development personnel. Managed technical consultants assigned to professional services implementation teams.

Mba, Business

Bs, Management Information Systems