Bobby Smith Email & Phone Number

Laurens, Sc, Us

Leadership:*Provide cross-functional operational leadership to peers and junior managers to implement technology, policies and procedures that improve performance and member service.*Develop IT staff through training and personal guidance to obtain employee and corporate goals.*Hire, train, supervise, motivate and evaluate employees performance.System Analysis: *Laurens Electric Cooperative, Inc. converted its Customer Information Financial Information, Geographic Information and Outage Management Systems.*Analyzed system processes by job across the enterprise to implement systems and solutions that improved efficiencies as well as providing increased member service.*Implemented a Mobile Workforce Management Solution to electronically route service orders for the enterprise.Strategic Planning:*Facilitate annual technology strategic plan for enterprise information systems.*Manage a short/long-term strategy for maintaining leading edge technology solutions for the cooperative.Increased Efficiencies:*Designed, developed and implemented a work management solution to improve process flow across multiple functional areas.*Design based on months of analysis of customer service, staking, engineering and operations processes.*Resulted in workflow that gave updated work status of all jobs in order to provide greater visibility into production as well as accurate information for customers.(From 2000 until 2005, employed as Systems Analyst)

(The Alarm Monitoring Center of SC is a wholly-owned subsidiary of the cooperative that provides security monitoring for the cooperative and other security dealers throughout the United States).Turnaround:*Converted annual loss into a profit within 15 months.*Reduced monthly bad debt accrual from an average of $4,000 to $0 in 24 months.*Increased productivity by over 10% and reduced errors by over 25% through training and development.*Reduced overtime expenses from an average of $750 weekly to $0 by modifying shift schedules.Business Strategy:*Analyzed pricing and service offerings of competition to develop a sales strategy based on competitive pricing with first-class service.*Resulted in the acquisition of approximately 8,000 new monitored accounts within 18 months.*Account retention grew to approximately 95% from 68% during the economic downturn of 2008 while other companies were experiencing decreasing retention rates.Employee Engagement:*Improved employee hiring practices to recruit candidates.*Implemented an accountability matrix for tracking employee performance and a reward system for attaining performance goals.Contract Negotiation:*Successfully negotiated contractual agreements with vendors, partners and customers.*Obtained lower pricing on communications vendor contracts while strengthening relationships that resulted in improved response and service.

Hopkinsville, Ky, Us

Data Processing Supervisor, Process Flow Coordinator, Orderfilling Area Manager

Bachelor’S Degree, Business Management Information Systems

Nreca Robert I. Kabat Management Internship Program