Bobby Steele Email and Phone Number

Works in fast-paced environment diagnosing a variety of issues for bowling centers around the country.Qubica sells and supports everything from computers, printers, payment solutions, network switches, servers, internet gateways/firewalls, and software, therefore I’ve gained experience in a wide variety of IT equipment and it has been an excellent introduction to the IT field. This is on top of having to quickly learn troubleshooting for the rest of the products Qubica sells that are not IT related such as pinspotters and lane cleaning machines.Uses clear and concise language to help end users (who are generally not tech savvy) troubleshoot and implement solutions.Currently have nearly 1400 cases resolved in our ticketing system since starting approximately a year ago.Approximately every two months, given the responsibility of monitoring the after hours on call phone to resolve emergencies that happen overnight.Trains end users on functions of the software Qubica developed that has a wide range of functionality including lane control, a complete POS solution for taking and tracking payments, payroll, running leagues, financial reporting, controlling advertising shown through the center, and many other functions.Frequently tasked with doing the work traditionally associated with level 2 technical support, such as configuring gateways, editing registry keys, utilizing SQL to comb databases, and sifting through logs to diagnose issues that couldn’t always be represented by errors in the GUI.

Returned to my original location to manage the Richmond branch after I left Arlington.Responsibilities were largely the same as what I was tasked with in Arlington, although with the added pressure of maintaining the facility and staff during Covid.

General Manager/Game Designer/Digital Marketing Director Was recommended for this promotion to General Manager of the new Arlington branch by the owner of Ravenchase Adventures. Oversaw build process of the Escape Room process from the very beginning. Made major decisions in regards to overall floor plan and how to best set-up building for flexibility of future use.In charge of all day-to-day tasks such as scheduling, hiring, payroll, employee conflict resolution, etc.Lead sales on attracting corporate clients to our facility for team-building events. Worked with large companies such as Amazon, Wal-Mart, Capital One, among dozens of others. Designed 4 games for the facility, all considered some of the best in the region (according to the perfect 5 star ratings on Yelp, Trip Advisor, etc. and dedicated escape room review sites).Wired about 80% of all of the electronics used in room props and A/V systems.In charge of all social media content, Adwords, and SEO practices.

Wore many hats but day-to-day job was running games for customers and corporate clients.Managed Escape Room RVA's Facebook, Twitter, and Instagram.Designed website with best SEO practices in mind.Managed Adwords account.Helped with building of new rooms, coming up with unique puzzle concepts, and wiring electronics.

Identifying sharable moments during live games and using short-form writing style to attract readers.Verified that daily content was being posted for the Dream Shake and Golden State of Mind blogs. Contributing to Bullets Forever blog with game coverage and weekly column "Sunday Summations.”