Manager Global Reservations
CurrentCall Center Management. Responsible for 10 teams of reservations agent in three locations, 6 teams in Raleigh North Carolina, 2 teams in Miami, FL and 2 teams in Hartford, CT. Responsible for sales, customer service, employee engagement, application of Union Contract and employee grievances. interface with HR, Senior Management, and Policy and Procedures groups to ensure that our team members are supported, and deliver an outstanding product to our customers.