Responsible for developing mutually beneficial transportation client relationships. Typical duties include developing geography specific plans looking at clients' needs. Balancing account relationships and internal capabilities.Developing specific geographic expertise. Establish relationship with clients and industry experts. Keeping updated on the advancements in the industry; interface with functional units to include marketing, sales, logistics, and operations. Maintaining complete knowledge of client base in the assigned geographic area. Attending training sessions. Guiding transportation dispatchers. Visiting client facilities and helping to maintain positive relationships.Report directly to and work with Director of Operations and Transportation Director.

Maintain customer relations with accounts to ensure continuing growth of company.Continually improve to meet customers’ needs.Demonstrate ability to consistently provide service that meets customer and regulatory requirements.Ensure that customers receive prompt and professional service and support all customer related inquiries regarding quotes, opportunities, or anything related to mode optimization &/or pricingAim to enhance customer satisfaction through the effective application of our Systems and Processes.Monitor assigned load boards and/or email folders for available opportunities and respond with options to cover shipments based on availability of company equipment or partner carrier solution.Exercise discretion regarding customers and Contractors.Obtain and process customs paperwork for all shipments crossing an International border.Constantly track orders that are in our TMS timely and accurately; ensure the TMS is up to date with all shipment details.Monitor shipment progress to ensure on time delivery, communicate with customer to ensure timely resolution of problems.Maintain goals for weekly mileage for each vehicle/contractor and maintain goals for vehicle utilization.Keep current with pricing for various unit sizes and regions.Abide by all company processes and procedures.

Build customer relationships through quality selling and service from inbound assigned accounts. Provide superior product and service information to current and prospective customers.Work closely with Sales Department handling incoming calls for assigned accounts.Work closely with Inbound Call Center/WAH, Assignment, Dispatch and technicians as required.Accurately process service orders from various methods, i.e., STATS, Agent orders, E-mail, Telemarketing, Internal Lines/Circuits, Take the Lead, etc.Assist customers by explaining invoices, making adjustments and corrections to customer accounts; work with contracts and apply termination liabilities as required.Research and manage to resolution billing or service order issues including requisitioning of S&E codes, Tables requests, ISR’s, CERT/CORG changes.Provide inbound call assistance to non-assigned accounts as scheduled and in emergency / critical situationsProvide accurate and complete information to inquiries from call center specialists/Wah’s/coaches as requested via call answering, WFM, E-mail or other means.Execute flawlessly: Reviewing credit requests prior to Area President review, accurate adjustment entry, ISP overrides, building SOA Subscriptions and LSR’s for Winbacks, Testing of new products.Create Remedy-Tickets and track results.Timely handling of large volumes of repetitive tasks via WFM or E-mail, returned mail, TC Errors, etc.Perform all other duties/assignments as required by supervisor.