Bobby Thomas Email & Phone Number

San Bernardino CA

• Job duties include, but are not limited to the following:
• Recruit, review applications, interview, and hire employees using ATS (Applicant Tracking System)
• Improve recruitment and retention within the organization
• Review and process applications
• Establish local recruiting networks
• Develop and standardize training for terminals, drivers and touch labor

San Francisco Bay Area

• Manage 25+ P&D drivers covering over 10 bay area cities plus four customer service professionals; conduct new hire orientations.
• Responsible for daily operations, including KPI reports, knowledge of P&L statements, payroll, and correcting service issues; track inbound and outbound freight and rail equipment; prepare and verify hours of service.
• Direct DOT and OSHA compliance; manage audit process; implement corrective actions and related employee training; participate in the Terminal Quality Improvement Team (TQIT).
• Manage key accounts; personal yearly sales average = $65K.
• Train drivers and freight loaders in HazMat best practices and safe handling procedures.
• Implement improvement processes which increased daily load averages and consistently improved freight weight accuracy from 70% to 90%.

Mcallen, Texas Area

• Managed five district managers, customer service associates, and newspaper carriers.
• Supervised and provided the payroll for 5 customer service associates; interviewed, hired, and trained new associates.
• Produced daily to analyze delivery data, including missed deliveries, number of complaints received, and other call center statistics and trends.

San Antonio, Texas Area

• Maintained and expanded existing customer base; increased sales from $3,000/week to $27,000/week.
• Provided weekly progress reports to management: Customer transactions, A/P and A/R, customer shipments, pricing, billing, quality, and transportation issues; ensured accurate database entry.
• Monitored and shared information regarding the economic index of food products to best assist customers with appropriate purchase points; decreased overall customer costs while introducing new menu items to improve.

Oakland CA

• Operated from two terminal sites covering nine Bay Area cities; introduced new programs and solutions that increased revenue for 4,300+ customers.
• Provided expert sales and consulting services for large to mid-size companies; formulated and implemented aggressive nationwide business development plans to accomplish sales growth to meet/exceed company goals and.
• Played an integral role in increasing gross profit margin from 80% to 111% through revised product positioning and pricing structures.
• FY 2001 Sales: $2.54M
• FY 2000 Sales: $1.6M
• FY 1999 Sales: 850K

Oakland, CA

• Managed 30+ P&D drivers and 4 customer service professionals; responsible for payroll and service issues; Implemented a physical fitness program to decrease injuries on the job.
• Trained employees in the proper handling and transportation of Hazardous Materials.
• Served as point-of-contact for customer issues; prepared and verified accident reports; tracked rail equipment as well as inbound and outbound freight.

Oakland, CA

• Directed national key accounts, handled inbound customer calls; compiled and reconciled daily reports.
• Successfully solved 100 to 120 customer issues and requests per day; solved incoming EDI error code issues.

Oakland, CA

• Resolved 150+ consumer claims and customer issues per day; provided consumer feedback to marketing and operations to assist with information on usage and effectiveness of company products.
• Provided crucial product information to consumers and large businesses regarding the safe usage, disposal and storage of company products.

Bachelor'S Of Science, Psychology

Associate Of Arts (Aa), General Studies