Job duties include, but are not limited to the following:• Recruit, review applications, interview, and hire employees using ATS (Applicant Tracking System)• Improve recruitment and retention within the organization• Review and process applications• Establish local recruiting networks• Develop and standardize training for terminals, drivers and touch labor• Train Managers to assist in qualifying applicants• Obtain MVR’s and PSP’s and perform employment verifications as required by company guidelines and DOT• Implement, educate, and follow through on the ABF Quality Process, policies, and procedures• Represent the organization at job fairs, military bases, commercial driving schools, high schools, colleges, universities, etc. related to recruiting• Stay well-informed on competition and industry news/strategies as it relates to recruitment • Monitor utilization of fast track hiring process• Develop and standardize certified terminal driver mentors by location• Build, develop, and grow all business relationships vital to the success of union labor recruitment • Assist terminals with corrective action to conform to standards• Assist with advertising needs• Work in a team setting to accomplish recruitment goals

• Manage 25+ P&D drivers covering over 10 bay area cities plus four customer service professionals; conduct new hire orientations. • Responsible for daily operations, including KPI reports, knowledge of P&L statements, payroll, and correcting service issues; track inbound and outbound freight and rail equipment; prepare and verify hours of service log, accident and safety reports, freight claims, monthly PM and forklift reports, disciplinary action reports, and monthly tire reports.• Direct DOT and OSHA compliance; manage audit process; implement corrective actions and related employee training; participate in the Terminal Quality Improvement Team (TQIT).• Manage key accounts; personal yearly sales average = $65K. • Train drivers and freight loaders in HazMat best practices and safe handling procedures. • Implement improvement processes which increased daily load averages and consistently improved freight weight accuracy from 70% to 90%.

• Managed five district managers, customer service associates, and newspaper carriers.• Supervised and provided the payroll for 5 customer service associates; interviewed, hired, and trained new associates. • Produced daily to analyze delivery data, including missed deliveries, number of complaints received, and other call center statistics and trends.

• Maintained and expanded existing customer base; increased sales from $3,000/week to $27,000/week. • Provided weekly progress reports to management: Customer transactions, A/P and A/R, customer shipments, pricing, billing, quality, and transportation issues; ensured accurate database entry.• Monitored and shared information regarding the economic index of food products to best assist customers with appropriate purchase points; decreased overall customer costs while introducing new menu items to improve customer retention.

• Operated from two terminal sites covering nine Bay Area cities; introduced new programs and solutions that increased revenue for 4,300+ customers.• Provided expert sales and consulting services for large to mid-size companies; formulated and implemented aggressive nationwide business development plans to accomplish sales growth to meet/exceed company goals and customer expectations. • Played an integral role in increasing gross profit margin from 80% to 111% through revised product positioning and pricing structures.• FY 2001 Sales: $2.54M• FY 2000 Sales: $1.6M• FY 1999 Sales: 850K

• Managed 30+ P&D drivers and 4 customer service professionals; responsible for payroll and service issues; Implemented a physical fitness program to decrease injuries on the job. • Trained employees in the proper handling and transportation of Hazardous Materials.• Served as point-of-contact for customer issues; prepared and verified accident reports; tracked rail equipment as well as inbound and outbound freight.

• Directed national key accounts, handled inbound customer calls; compiled and reconciled daily reports.• Successfully solved 100 to 120 customer issues and requests per day; solved incoming EDI error code issues.

• Resolved 150+ consumer claims and customer issues per day; provided consumer feedback to marketing and operations to assist with information on usage and effectiveness of company products. • Provided crucial product information to consumers and large businesses regarding the safe usage, disposal and storage of company products.