Bobby Thomson

Bobby Thomson Email and Phone Number

Strategic Sales, Retention and CX Executive | Membership Churn Focused | Technology and Cloud Solutions Partner | Advocate for helping Owners and Operators | Entrepreneurial Driven | CEO @ Retention Express LLC
Bobby Thomson's Location
Atlanta, Georgia, United States, United States
Bobby Thomson's Contact Details
About Bobby Thomson

Highly motivated, entrepreneurial driven and agile Sales/Retention/CX Leader with demonstrated success in people management, direct sales, operations, retention and customer success. Startup experienced in developing business strategies, GTM planning and implementing the best tech stack to track, manage and drive CX influence across the 360 journey of a customer. Specialization in the membership/subscription space where owners (Small Business to Private Equity) rely on Recurring Revenue - Monthly and Annually (ARR) and have overseen $225M+ ARR in my sales career. This has given me great confidence in building my company, www.RetentionExpress.com, to close the back door of churn for companies and multi-unit operators by currently providing full service CX support over 20 states, 5 time zones and growing teams covering the East and West.Long track record of teams over delivering on sales goals in large scale sales environments at AT&T for 22 years and do it all, startup environment launching a global supply chain to the market. Well versed in the gathering of data and mining for actionable insights, leading and developing high performing teams in Retention Call Centers as well as Sales including BDRs, Account Executives and Enterprise (Major Account) Reps. - Retention and strategic initiatives to improve churn and learn from exiting customers. - Failed credit card payments and recovery- Multichannel Sales Growth. Direct / Indirect Sales Channels including Enterprise and Mid-Market level clients.- P&L Accountability. Sales Playbooks. Sales Process Improvements. Comp Plans & Incentives.- Recruit and Hire National and Regionally based teams.- Manage Key customer relationships effectively for both growth and retention of ARR.- Highly collaborative and builds excellent relationships, internally and externally.- Full Tech stack selection and implementation from a white box including: Salesforce, NetSuite and Zendesk Expertise, ZOHO CRM, Thryv, Asana, PM Software and Slack to name a few. Proud accomplishments are many including launching my own company from an idea through execution but nothing more than the joy of being a kid again with a 11 YO daughter and 7 YO son back in my hometown of ATL. Go Jackets #THWGAlways looking forward to learning something new and sharing to others. Thank you for your professional connection!Car Wash Industry | SaaS | MarTech | Supply Chain | Building Materials | Construction - Multifamily | Telecom bobby@retentionexpress.comwww.RetentionExpress.com904.451.0461

Bobby Thomson's Current Company Details
Retention Express LLC

Retention Express Llc

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Strategic Sales, Retention and CX Executive | Membership Churn Focused | Technology and Cloud Solutions Partner | Advocate for helping Owners and Operators | Entrepreneurial Driven | CEO
Bobby Thomson Work Experience Details
  • Retention Express Llc
    Ceo / Founder
    Retention Express Llc Mar 2021 - Present
    Retention Express is a dynamic, customer experience management platform that delivers the best support ROI for membership-driven businesses. We are focused on closing the back door of churn, improving brand reputation, and providing valuable data to our customers for real-time actionable insight to create the highest level of customer experience customers expect today. We currently work with:Private equity backed brandsMulti-unit operatorsFamily-owned businesses. We are a high-growth company that currently services customers in over 24 states, five timezones and currently hiring for various positions to support our growth. Schedule a demo and visit www.RetentionExpress.com for more info.
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  • Revgenius
    Member
    Revgenius Nov 2020 - Present
    New York, Us
    RevGenius is a group of revenue-generating sales and marketing professionals brought together to learn, share, support, and grow with each other. You can consider us your alt work family!
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  • Modern Sales Pros
    Member
    Modern Sales Pros Jul 2020 - Present
    San Francisco, California, Us
    Modern Sales Pros is the world's largest community for leaders in sales, operations, enablement and related disciplines. Our mission is to help our community learn how to solve the biggest challenges they face (and would otherwise bang their head against the wall trying to solve).
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  • Rmt Ventures
    Vice President Sales
    Rmt Ventures Dec 2019 - Mar 2021
    Strategic consulting for C-Suite in high growth companies ($0-$40M) to evaluate and provide operational excellence in process improvements. Sales | Retention | Customer Experience. Specializing in GTM planning, territory and business development plans, retention operations, process improvement strategies, sales tech stack tools and implementation, training and playbook development for multichannel sales. Consults with CEO and other Executives in a variety of industries including telecom and retail sector.
  • 2-10 Home Buyers Warranty
    Regional Vice President - Sales - Southeast (New Construction - Single And Multifamily)
    2-10 Home Buyers Warranty Aug 2019 - Nov 2019
    Aurora, Co, Us
    Providing a complete line of warranties and risk management solutions for single family builders and multifamily owners and general contractors. Led the Southeast builder division sales team that covers GA, SC, NC, TN, KY, ALA, MS and LA.
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  • Cask Industries
    Director Of Sales, Supply Chain
    Cask Industries Aug 2016 - May 2019
    Atlanta, Ga, Us
    A start-up subsidiary of Cortland Partners, a vertically integrated global real estate investment firm, top 15 U.S. multifamily owner and management firm with 65,000 apartments under ownership. CASK is a full service, global supply chain that designs, manufactures, imports and distributes luxury interior finishes for B2B, multifamily ecosystem including owners, management firms, general contractors, architects and interior design firms. Launched all 3rd party sales and operations including turnkey construction project management. Worked closely with teams for Logistics and Warehousing to create improved delivery fulfillment processes working with 3PLs and the implementation of TMS, Cloud Logistics, to improve efficiencies.Some key responsibilities included:- Developed and executed GTM sales strategy and execution on a national level.- P&L accountability included forecasting and budget oversight. - Multi-Channel Sales included recruiting, hiring and training a B2B, direct national sales team and independent sales executives, building out an E-Commerce Shopify platform for B2C and establishing partnerships with Walmart.com and Wayfair.com to move excess inventory.- Built infrastructure for sales forecasting in NetSuite to create KPI reporting and measuring. - Created Value Proposition and implemented Solution Selling methodology for sales team and ROI modeling to showcase how to best improve asset value with market data. - Cross-functional leader internally with all departments for materials and construction projects.- Marketing responsibilities included budget management of all sales collateral, branding, lead generation, client service initiatives, social media strategy and executed 5-8 national and regional Trade Shows annually.www.caskindustries.com
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  • Cortland Partners
    Director Of Sales, Supply Chain - Cask Industries
    Cortland Partners Aug 2016 - Jun 2017
    Atlanta, Georgia, Us
    Relocated from Jacksonville, Fl to Atlanta, Ga to launch all 3rd Party Sales initiatives for global supply chain and turnkey construction sales for large multifamily projects and commercial.
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  • Thryv - Business Automation Software
    Digital Area Sales Manager
    Thryv - Business Automation Software Jan 2015 - Aug 2016
    Thryv Software - (formerly AT&T). Promoted to recruit and train a team of 10 Account Executives across expanded region of Florida and hyper-focused on new business development growing SaaS Software business solutions and increasing ARR with other performance based online and mobile advertising. My region finished top 10% nationally two years in a row 2015-16.
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  • Thryv - Business Automation Software
    Nationwide Retention Manager - Customer Experience
    Thryv - Business Automation Software Sep 2013 - Dec 2014
    Thryv (formerly AT&T ).Promoted to launched a new division for Customer Experience inbound call center that specializes in the retention of customers through a team of 15 hybrid sales and customer service representatives. Tasked to create and improve the customer experience by all means necessary to effectively improve our Net Promoter Score. Duties include data mining the outcome of 35,000 inbound calls we received and work with the Operations team to recommend and implement proactive measures to on board customers more effectively and improve other departments.
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  • Thryv - Business Automation Software
    Enterprise (Major Accounts) Area Sales Manager
    Thryv - Business Automation Software 2008 - Sep 2013
    AT&T Promoted. Responsible for the Major Accounts Division that represented AT&T's largest & most complex advertisers in North Florida. Led up to 12 Enterprise Account Sales professionals that handled 7% of all advertisers but approximately 42% of all revenue for AT&T for North Florida.2013 105.7% of objective2012 105% of objective2011 100.4% of objective2011 and 2010 Sales Manager of the Year N Florida2011 SVP Achievement Award Winner - Top Regional Area Sales Manager in Internet Growth7 Time President's Club WinnerSelected for AT&T Talent Development and Leadership Mentor programs
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  • At&T Advertising & Publishing
    Area Sales Manager - N Florida District
    At&T Advertising & Publishing Oct 2005 - Sep 2008
    Dallas, Tx, Us
    Promoted and relocated by BellSouth from Charlotte, NC to Jacksonville, Fl. - Responsible for maintaining and growing $12 million in annual revenue for print yellow pages and internet advertising including yellowpages.com and SEO marketing solutions.- Motivate and manage on average 8 sales professionals at any given time. - Assist in hiring, training & developing sales leaders. - Accomplishments & Leadership:2007 Sales Manager of the Year North Florida2006 & 2007 Presidents Club Winner as Sales Manager (7 overall)Led all Sales Managers for AT&T Southeast in 2007 with 169.4% Increase, finished 2nd in GITA (Gross Increase to Advertisers) 21.2% Increase per final MVP 2007 rankingsAdvisory Committe member for AT&T trial in separation of sales force to print and internet sales reps.
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  • At&T Advertising & Publishing
    Account Executive
    At&T Advertising & Publishing Sep 1995 - Sep 2005
    Dallas, Tx, Us
    AT&T (acquired BellSouth). High Performing and awarded Account Executive including: Sales rep of the Year, 5 Time Presidents Club Winner, 9 time sales leader in various NC markets, Mentor for new hires, Local Quality Council Member, Union Job Steward.
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Bobby Thomson Skills

Sales Coaching Brand Development Google Adwords Certified Sales Marketing Training Leadership Negotiation Sales Plan Customer Service Strategic Thinking Consulting Smb Data Analysis Solutions Marketing Business Coaching Google Adwords Online Advertising Seo Sales Management Advertising Account Management Local Search B2b Marketing Strategy Selling Management Sem Advertising Sales Lead Generation E Commerce Sales Process Cold Calling Customer Retention Salesforce.com Direct Sales Sales Presentations Strategic Partnerships Digital Marketing New Business Development Social Media Marketing Online Marketing Sales Operations Business Development Customer Relationship Management Solution Selling Team Building Direct Marketing Strategic Planning Social Media

Bobby Thomson Education Details

  • Georgia Tech Scheller College Of Business
    Georgia Tech Scheller College Of Business
    Industrial Management

Frequently Asked Questions about Bobby Thomson

What company does Bobby Thomson work for?

Bobby Thomson works for Retention Express Llc

What is Bobby Thomson's role at the current company?

Bobby Thomson's current role is Strategic Sales, Retention and CX Executive | Membership Churn Focused | Technology and Cloud Solutions Partner | Advocate for helping Owners and Operators | Entrepreneurial Driven | CEO.

What is Bobby Thomson's email address?

Bobby Thomson's email address is ro****@****ers.com

What schools did Bobby Thomson attend?

Bobby Thomson attended Georgia Tech Scheller College Of Business.

What are some of Bobby Thomson's interests?

Bobby Thomson has interest in Family, Etc, Traveling, Photography, Sports.

What skills is Bobby Thomson known for?

Bobby Thomson has skills like Sales Coaching, Brand Development, Google Adwords Certified, Sales, Marketing, Training, Leadership, Negotiation, Sales Plan, Customer Service, Strategic Thinking, Consulting.

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