Bobby Truong Email & Phone Number

San Jose, Ca, Us

San Jose, California, United States

Palo Alto, California, United States

Inventory Management: Keeping the stock room organized, tracking inventory as it enters and leaves the stockroom. Oversee device refreshes and replacements, tracking damaged equipment to be replaced. Prepare devices for decommissioning and holds.Customer Service: Strong ability to work well with other people, in a team-oriented environment, to assist end users and other internal team members. Ticket Management: Manage all appropriate tickets in HelpNow+ in a prompt and timely fashion; document all end-user interactions and close accordingly. Resolve incidents within defined time period, and escalate unresolved incidents to appropriate fix agents.Managing Computer Refresh: Responsible for maintaining the imaging of new PC/Mac computers and additionally, Disk Wipes.Managing Computer Collections: Assist with the shipping and logistics of the PC/Mac hardware during the refresh project, support, acquisition and termination activities.Reduced risk through the development and implementation of MDM policies -- including security and reporting.

Palo Alto, California, United States

- Provide Tier 1 and Tier 2 endpoint support.- Utilize centralized tools, processes, knowledge, and procedures to assist colleagues in problem determination and resolution.- Perform remote troubleshooting through diagnostic techniques.- Support conferencing rooms and various audio/video devices by testing and troubleshooting consoles,projectors, display cables and adapters, and ensuring Zoom conference calls work properly for on-site deployment.- Assisting with software, hardware, and networking issues to improve colleague throughput.- Collaborate and contribute knowledge across the team through process improvement and documentation efforts to enhance colleague experience.

Mountain View, California, United States

• Providing service information and resolved service problems.• Provide excellent customer service daily while multi-tasking shifting variables to maintain a safe environment for operators, clients, and customers.• Keep team members and operators up-to-date on the progress of operations with regular management reporting to maintain smooth operations according to schedule.• Track statistics and enhance coordination between all active co-workers to provide an enhanced experience.

Milpitas, California, United States

Associate Of Science - As, Computer And Information Sciences And Support Services

Completed Coursework in: • Business Computer Lab • Business Communication • Computer Hardware • Computer Networking • Microsoft Excel •.

Information Technology

Year Up's Helpdesk/Desktop Support curriculum provides students with hands-on learning in hardware and software support. Training includes.

Associate'S Degree, Graphic Design