Drive & exceed goals by leading initiatives through coaching & recognition, while optimizing productivity & efficiency. Lead customer service in the store. Ensure colleagues engage with customers & provide a friendly & easy to shop environment. Support Manager, Operations & Visual Merchandising to complete all operational activities in store when needed, including Price changes, ad setup/takedown, Merchandising, fulfillment and RTVs driven by Workload Planning Meeting. Review Sales & Star Rewards results & strategize action for continued improvement. Utilize Sales data to provide colleague recognition; develop & communicate strategies to improve results. Determine strategies to motivate colleagues to solicit the Star Rewards Program by reinforcing the benefits of new accounts. Build the client relationship between Macy’s Stylists & customers through MyClient & other customer acquisition initiatives. Plan events & community outreach.Monitor & address performance issues on a timely basis.Conduct ongoing Talent Analysis of colleagues & establish career progression plans for key players & positions to result in retention of best talent & turnover reduction. Actively fill open positions prioritizing internal colleagues in Commission, Specialist & High Level selling areas. Interview, hire, train, direct, manage, coach, develop, coordinate, evaluate & discipline direct & indirect reports; establish strategy; provide insight & decision support; Manage team to meet or exceed performance & behavioral expectations; address complaints from & resolve problems with colleagues. Analyze reports in order to strategize & deliver results; implement action plans focusing on deficient areas & highlight growth opportunities.Ensure most effective sales floor coverage through the development of workforce solutions & lead selling initiatives throughout the store as needed. Establish high level of shortage awareness & effectiveness; ensure that all policies and procedures are implemented.

Prestige Sales Manager

Associate managers work very closely with store associates. Focusing on training, developing, and leading the staff to deliver a high quality guest experience.