IT MANAGEMENT - Establish complex operational software configuration controls and system interfaces for computer system(s) assigned. Maintain file servers, Firewalls, network access, Security Monitoring Systems and system documentation as required. Analyze and troubleshoot system anomalies to ensure optimum equipment performance. Prepare system for operational use and support operational tests. ACCREDITATION MANAGEMENT - Review, prepare, and update AIS accreditation packages. Notify customers when changes occur that might affect AIS accreditation/certification. Perform AIS self-inspections, provide security coordination and review of all system test plans. Identify AIS vulnerabilities and implement countermeasures. Ensure AIS and network nodes are operated, maintained, and disposed of in accordance with security policies and practices. INFORMATION TECHNOLOGY - Perform VTC System Administration, Scheduling, & Configuration. Provide guest networks Client Support. Perform Account Creations, changes, & deletions. Provide Help Desk & troubleshooting. Perform Hardware/Software System Configuration, upgrades, and modifications. Provide Personal-Issue Laptop Support. Perform Media Control & Accountability. Perform COMSEC account/equipment management. Provide leadership, mentoring, and quality assurance for Team Members.

● Serves as the Senior Information Technology Specialist of an 8-person section.● Functions as the Lead for support for the various models of printers. The remoteness of the site negates any local support by vendor/warranty provider. Train others on tactics and tools accumulated. Salvaged 20% of the on-hand printers which would otherwise have been deemed as unserviceable and not repairable.● Provides Tier 1, Tier 2, and in some instances Tier 3 operation and maintenance support for 1500 personnel, 1500 computers, 200 printers across two classification domains. ● Work both independently and as a team member in problem solving and mission accomplishment.● Supports an influx of new customers due to troop rotations; this requires patience and retraining in helping shape customer expectations.● Support requires both remote and touch labor encompassing a geographical area of over 45 square miles and 55 buildings. ● Manages Active Directory, Software Center, and Share drive services.● Correlate’s data derived from Host Bases Security System (HBSS) and Assured Compliance Assessment Solution (ACAS) to identify end user workstations which are not noteworthy. Patches or re-image as necessary to bring the device into compliance. ● Teams with network, system administration, and cyber security to maintain a mean time between repair average of two days for all incidents.● Notifies higher echelons when a trending of incidents points to a widespread problem.● Expert at remote support including Microsoft Remote Desktop and Dameware.● Chosen to represent the site in enterprise-wide areas of interest.● Review Security Template Implementation Guidelines (STIGS) and affected necessary actions to harden end user devices including workstations and printers.

Maintaining and supporting a geographically dispersed regional network consisting of Primarily Cisco routers and switches.Demonstrating strong interpersonal skills due to continual integration with managers, clients, and users with varying technical backgrounds in a fast-paced work environment.Demonstrating experience in interacting with both client managers and system users and will report directly to the Network Engineer.Possessing a working knowledge of Cisco Routers and switches, datacenter equipment, physical security, WAN connectors, Virtual Local Area Networks (VLAN), VLAN trucking, multicast, IPsec, firewalls, and VOIP.Possessing and demonstrating the ability to troubleshoot a wide array of system, networking, and hardware problems as well as experience with routing protocols.Monitoring and responding to hardware and software problems utilizing hardware and software testing tools and techniques.Performing standard Network Administrator procedures including but not limited to configuring network switches, routers and troubleshooting of data circuits between sites in an enterprise LAN\WAN environment and configure and troubleshoot VPN connections via point-to-point tunnels using pre-shared keys and IPsec rules.Upgrading firmware and IOS on networking service groups to ensure proper escalation during outages or periods of degraded system performance and install network hardware, software and provides data communications support.Demonstrating experience in planning, installing, maintain Layer II and Layer III switching and routing equipment and VLAN, knowledge of Communications Security (COMSEC) accountability procedures and regulations, and experience maintaining various communications components (switches, routers).Performing the actions required to correct deficiencies or shortcomings to improve system performances and efficiency and assist in the integration efforts for lifecycle migration plans.

Active Directory Domain Administrator, Create OUs, users, groups, objects, and Group Policy Objects to manage the Domain.• Ensure all IT systems meet IA security standards, and all equipment reports to ACAS for scanning.• Assistant Ticket Queue Manager for the Customer Support team. Ensures all tickets are worked and/or routed in accordance with current management expectations.• Responsible for troubleshooting and resolving all issues related to desktops, laptops, and printers/scanners. • Enhanced Trusted Agent responsible for creation of over 100 SIPRNET tokens using Smart Card Manager (90 Meter).• Supervise the implementation of reimaging over 600 Dell Laptops/desktops to Windows 10. Ensure compliance with security procedures for data handling, participate in planning sessions for process improvement. • Personally, responsible for the creation and maintenance of domain, group, and distribution accounts for the SOCAFRICA/HQ environment.• Personally, responsible for provisioning and maintenance for DISA Enterprise Email accounts using the Defense Enterprise Provisioning Online tools.• Coordinate with IA to request scans to facilitate imaging, unique system requirements and mobile devices.• Create and test images in a lab environment prior to deploying to the customers allowing configuration changes before mass deployment.• Deploy images across a variety of hardware and network bandwidths.• Investigate software and application faults and errors, research and implement solutions.• Communicate IT status, requirements, and challenges to leadership in a timely and clear manner.• Review system logs and trouble tickets for trends to identify issues and improve system availability.

• Provide technical guidance and recommendations on a wide range of hardware, software, and services to customers.• Develop Life Cycle Replacement (LCR) with Computer Equipment Replacement Program (CERP) plans in compliance with budgetary guidance in anticipation of growth, hardware failure, and increasing technical security requirements.• Schedule and perform system wide upgrades and updates, maintaining data integrity and minimizing system down time. • Communicate and collaborate with the other technical teams to streamline work, share knowledge, and ensure mission success.• Provide technical guidance and recommendations on a wide range of hardware, software and services to facilities and users to support mission and improve customer service.• Developed database backup plans and continuity of operations plans to reduce the impact of outages, hardware failures and technical issues. • Implement security and maintenance policies, schedules, and practices to ensure system availability, data integrity and cybersecurity requirements are met.• Communicate system maintenance requirements and schedules to leadership and customers to prevent unexpected service loss.• Develop operating procedures, instructional process maps and policies to assist customers and guide team members. • Routinely review IT team procedures, technical policies and seek feedback from customers and leadership to improve current practices and develop new methods.• Windows Server Administrator that installed and configuration of, server roles, storage, Active Directory and Group Policy, file, print, and web services, remote access, virtualization, application servers, troubleshooting, performance, and reliability.• Responsible for using remote Microsoft System Center Configuration Manager (SCCM), for IAVM patch management and Norton Ghost software utilities for imaging new systems, setting up settings and configurations, and imaging networking systems.

● Established a training program to ensure all personnel were properly cross trained in all areas of information systems preventing a single point of failure within the department.● Completed system and security certification and accreditation documentation that led to the certification and accreditation of the network allowing units to operate on the Navy’s global information grid (GIG) with the acceptable amount of residual risk.● Developed and implemented an emergency action plan that focused on quicker response time to catastrophic incidents and cyber-attacks. ● Supported modems, Cryptographic, devices, Network Management server, routers, switches, firewalls● Led the Information Systems Technicians (IT) department to develop a training plan to train and certify over 400 users in their annual cyber awareness and operational security training.● Prepared and delivered written and oral operational and situational reports to inform the Commanding Officer of all situations that could prevent the command from achieving the highest level of mission success.● Led the IT department to coordinate with various distant ends to provide IP services to the network that allowed the Command to complete daily missions with minimal downtime.● Managed multiple network enclaves and established failover procedures that would allow the Command to continue operations in case of any unforeseen event. Developed training scenarios to test the effectiveness of the emergency action plan.● Windows Server Administrator that installed and configuration of, server roles, storage, Active Directory and Group Policy, file, print, and web services, remote access, virtualization, application servers, troubleshooting, performance, and reliability.● COMSEC Manager responsibility for cryptographic material, equipment worth 3 million dollars and success of several COMSEC Inspections.

• Diagnosed network equipment connectivity problems to quickly identify the root cause of the issue minimizing the impact it had on daily operations.• Install, Operate, Monitor, and maintain networks to include routers, switches, and cabling. • Completed semi-annual and annual evaluations of personnel identifying their strengths and weaknesses and set goals to be achieved for the next reporting cycle. • Coordinated and scheduled system backups for system recover and inspected information systems, network, and hardware components for any abnormal measures. • Ensured that all personnel was professionally trained and conducted maintenance on servers and various equipment within Navy regulations in accordance with the maintenance material management program. • Conducted training on network administration and equipment maintenance that led to the success of multiple systems being integrated across multiple platforms. • Responsible for implementing risk management programs and monitoring the compliance of the Information Systems Security policies. • Developed and maintained Information Systems (IS) security policies, accreditation documentation, and ensuring the confidentiality, integrity, and availability of critical data. • Tested and validated all newly installed systems ensuring all systems were implemented in accordance with DOD standards and adhering the acceptable level of risk policy. • Developed disaster recovery plans that allowed units to successfully respond and recover from malicious attacks or cyber incidents within ten minutes. • Achieved the goal of passing the Command Cyber Readiness Inspection that evaluated the Command’s ability to comply with DoD security orders, directives, assess network vulnerabilities, physical traditional security, user education and awareness.