My duties include:Providing excellent customer service to those who serve those that serve and have served this great nation.Computer and hardware repairs/replacementsSoftware installation and configurationsSwitch refresh, management, and configurationsNetwork troubleshootingComputer imaging and reimagingLaptop maintenance and serviceWire managementApplication supportCollateral duties include Controlled Substance Inspector. In this position, I audit and inspect any areas that are authorized to have Schedule II to Schedule V controlled substances.I am also a certified mediator. My main focus is to facilitate the communication between the organization and any conflicting parties, in a neutral manner, to resolve their issues without having to settle in a court of law.

I have recently completed the TCF -OIT program. This is a federally funded program in which selectees are placed in a working environment to gain real-world experience to prepare them for more advanced positions or leadership positions upon completion. I am now a full time employee of the West Texas VA Health Care System.My duties include:Providing excellent customer service to those who serve those that serve and have served this great nation.Computer and hardware repairs/replacementsSoftware installation and configurationsSwitch refresh, management, and configurationsNetwork troubleshootingComputer imaging and reimagingLaptop maintenance and serviceWire managementApplication supportCollateral duties include Controlled Substance Inspector. In this position, I audit and inspect any areas that are authorized to have Schedule II to Schedule V controlled substances.I am also a certified mediator. My main focus is to facilitate the communication between the organization and any conflicting parties, in a neutral manner, to resolve their issues without having to settle in a court of law.Finally, I am in the LEAD program. LEAD stands for Leadership, Effectiveness, Accountability, and Development. The LEAD program is a developmental program for employees who are competitively selected as "high potential" employees--employees who clearly have a desire to learn and become a part of the next generation of transformational leaders within the VA. I am very proud to have been selected to this program as well as the TCF program.

Provided basic help desk (Tier I) service to internal customersFixed printer issuesPerformed routine maintenance on office equipment

Presented technical information to peers, staff, and senior level executives,Checked, reviewed, or analyzed security reports and scans,Assisted in building the new US Government Configuration Baseline for DHHS,OIG purposes,Attended change management meetings to learn about the process,Worked on intern-based project and co-wrote a report on the implementation of social media to combat fraud and abuse in Medicaid/Medicare.

Provided customer service as a Questionnaire Center Representative,Promoted to an Enumerator QC position in which I checked work of original enumerator. Conducted interviews in the citizens' homes and collected Census data.Assigned task to follow up with Non-Respondents,Assigned task to verify addresses and locations that original Field Verification Enumerators missed.

Diesel Mechanic first four years: Received Letter of Appreciation in 1997 for outstanding service as line mechanicAvionics technician: received Letter of Appreciation in 1998 for participation in the "Study With A Partner" peer tutoring program during Avionics Technician CourseMaterial Expediter: responsible for day to day ordering and storage of aircraft parts and materialCorrosion Control Assistant Manager: trained, mentored, and counseled junior Marines in corrosion prevention, removal, and treatment. Tax Preparation Clerk: received a Navy and Marine Corps Achievement Medal for outstanding services, being central to production increases, and assisting the Officer in charge while maintaining less than 0.05% error rate.Recruiter: received recognition for making Director's List at Recruiter's School. Earned multiple awards as a Marine Recruiter in Recruiting Sub Station Boston. Assistant Safety Manager

Retained customers who were looking to cancel servicesUpgrade customer servicesUp-sell productsRetained better than 90% of customers who wanted to cancel servicesUsed Oracle-based ticketing system

Provided customer service to shop patronsPerformed basic operating system installs and uninstallsCleaned virus and spyware from computer systemsSetup computer networksRepair and Replace computer hardware and software