Bobby F. Email & Phone Number

Lead Agile product teams in a Scaled Agile Framework (SAFe) organizationConduct Agile SAFe ceremonies and eventsTrack and collect Agile metrics for inclusion into program level metricsFacilitate team velocity and remove blockersSupports Shared Services and technical program leadership in conducting release planning, system design and system implementation as neededResponsible for team performance to include delivery of documented deliverablesCreates meeting agendas and tracks after action items to closure for meetings as requiredFacilitates team communications and updates Program Management Office (PMO), product owner, product stakeholders, and staff as appropriatePrepares briefings on product status for both CACI and Government leadershipCollaborates effectively with team members across multiple organizationsEffectively documents and manages customer expectations in a fast-paced and fluid environmentAssists Quality/Program Manager with the creation of contract deliverable documentation

Chicago, Illinois, United States

• Support the continuous improvement of the Scrum framework within the organization, leveraging feedback from team members and project managers.• Developed and implemented project roadmaps and milestones, led key stakeholder engagement and accountability, and communicated project status with relevant stakeholders.• Championed change control process, formulated impact of recommended changes to initial timeline, labor, and overall project expenditure, and communicated projections to key stakeholders.• Proactively identify, track, and mitigate key risks that could hamper work delivery• Identify, monitor, and resolve Agile team impediments to ensure successful delivery• Develop reporting methods to build and maintain a real time picture of resource utilization and project status.• Coach the development team in self-organization, cross-functionality, and Agile practices, ensuring the creation of a productive Scrum environment.• Monitor progress and predict potential blockers.• Facilitate Scrum ceremonies (Sprint Planning, Daily Standups, Sprint Review, and Sprint Retrospective).• Manage relationships and communications with key stakeholders across IT and Business.• Collaborate with the Product Owner, QA, Dev Lead, and other Project Managers to address team/project concerns with clear communication.• Assess and improve the team's and organization's Scrum maturity through continuous experimentation and retrospective feedback.• Champion Scrum values (openness, honesty, respect) while facilitating conflict resolution conversations.• Collaborate with Product Owners to oversee the prioritization and maintenance of product backlogs.• Implemented sprint release schedules to ensure timely delivery of project milestones.• Developed project plans in Excel, including timelines, resource allocations, and risk assessments

• Responsible for the team's effectiveness and improving practices within the Scrum framework among Operations and Software Development teams.• Oversaw Scrum process, coached teams and facilitated a transparent and adaptive team culture.• Facilitated and supported all Scrum events including sprint planning, daily Scrums, sprint reviews, and sprint retrospectives.• Ensured teams were abiding to Scrum processes and guided them to a higher Scrum maturity.• Resolved conflicts and removed any occurring obstacles.• Served as Point of Contact for external customers.• Assisted product owners with backlogs and new requests.• Identified approaches for fostering collaboration across teams.• Implemented strategies to enhance Agile acumen within the organization and to ensure stakeholders recognized the business value of Agile practices.• Coordinated sprints, Scrum events and facilitated internal communication and effective collaboration.• Helped teams to implement changes effectively.• Ensured deliverables were up to quality standards at the end of each sprint.• Supported the product owner and provided education where needed.• Assisted product owner and development team to achieve customer satisfaction.

• Documented Logical placement within the systems architecture.• Ensured configuration management processes of enterprise IT infrastructure were consistent with the enterprise architecture and Federal enterprise architecture.• Ensured the developed baseline configuration document was compliant with NIST approved configuration checklists.• Ensured quality assurance and security assessments were implemented. • Monitored network to determine what software programs were running on the network that were against the approved list.• Reviewed and updated when a change occurred as part of information system component installations.• Updated annually, or when necessary, baseline configuration documents under version control to maintain baseline integrity and support rollback activities when required.• Reviewed configuration management procedures and validated compliance with configuration management policies and procedures. Prepared and submitted compliance report to the Federal Manager on quarterly basis.• Managed configuration planning, change control, status accounting, and audits.• Tested, validated, and documented changes to enterprise IT infrastructure in accordance with government policies before implementing changes on production systems.• Applied Change Management procedures for changes to systems source code and related SDLC documentation per policies and guidelines.• Developed. documented, and maintained system inventories.• Developed. documented, and maintained baseline configurations for enterprise IT infrastructure.• Tracked, managed, and updated Configuration Change Requests.• Ensured Promotion Deployments were executed on schedule.

United States

• Coordinates changes and address issues with Customer POC, third party partners, and Verizon management centers per contract terms and conditions.• Collaborating with diverse technical teams to coordinate the scope of projects • Delegate tasks and responsibilities to appropriate personnel• Ensures that standardized methods and procedures are used for all changes.• Provides updates that result from other processes, such as Incident Management and Configuration Management.• Manage stakeholders expectations• Familiar with project management approaches, tools and phases of the project/transition lifecycle • Facilitate Change Advisory Board (CAB) meetings.• Facilitates the Change Management Process and System Integration, and initiates, facilitates and statuses the Change Control Board.• Specifies process flow of change requests, validation, and approval – specific for non-standard changes, and coordinate with NOC and standard MACD process through the Portal.• Manages integration of Customer Change Management Process to Verizon Change Management Process.• Proactively monitors the quality of the change management process and intervene to correct and improve it as needed.• Build and maintain strong relationships with all levels within the organization• Communicates changes using the agreed to Communications management plan.• Supports the Account Team in all problem escalations/notifications associated with scheduled network scheduled maintenance and planned outages.• Create post mortem reporting• Facilitate critical incident conference calls, engage required stakeholders, and report incident to leadership / senior management.• Lead junior team members and provide support to management to ensure operations are occurring as accurately as possible.• Administer project meeting invites, notes and agendas, recording key decisions, dates & information, monitor progress and follow-up on any issues or stalls with appropriate parties

• Resolved software and hardware incidents, including operating systems (Windows and Mac) and across a range of software applications.• Assisted all our users with any logged IT related incident when called upon.• Took ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary.• Accurately record, update and document requests using the IT service desk system.• Resolved incidents and upgrade different types of software and hardware• Resolved incidents with printers, copiers and scanners.• Maintained a first class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner. • Maintained excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization.

Washington D.C. Metro Area

• Document findings and resolution using Remedy Ticketing System• Provide immediate assistance to senior executives to guarantee uninterrupted service• Troubleshoot problems with Windows Vista and XP• Maintained and resolved hardware issue, network hardware outages, routine hardware calls.• Assist with trouble shooting VTC/Tandberg software and various computer and video software as well as VOIP phone connectivity• Backed-up files using VERITAS from users network drives to daily, weekly, and monthly backup tapes as well as restored data from tape backups.• Set-up site connections from user’s desktops to remote access into Citrix server and configured servers for wireless access• Troubleshoot issues using remote desktop tools• Installed new hardware, stand-alone network printers, as well as shared printers connected to user’s workstations; upgraded systems with imaged units• Resetting user’s voice mail on there blackberries devices; sub troubleshooting involved contacting third party vendor RIM in order to fix errors on device or within the BES• Reimage workstations/laptops

Bs, Computer Science, Network Security

High School Diploma, General Studies