Bobby F. Email & Phone Number

Lead Agile product teams in a Scaled Agile Framework (SAFe) organizationConduct Agile SAFe ceremonies and eventsTrack and collect Agile metrics for inclusion into program level metricsFacilitate team velocity and remove blockersSupports Shared Services and technical program leadership in conducting release planning, system design and system implementation.

Chicago, Illinois, United States

• Support the continuous improvement of the Scrum framework within the organization, leveraging feedback from team members and project managers.
• Developed and implemented project roadmaps and milestones, led key stakeholder engagement and accountability, and communicated project status with relevant stakeholders.
• Championed change control process, formulated impact of recommended changes to initial timeline, labor, and overall project expenditure, and communicated projections to key stakeholders.
• Proactively identify, track, and mitigate key risks that could hamper work delivery
• Identify, monitor, and resolve Agile team impediments to ensure successful delivery
• Develop reporting methods to build and maintain a real time picture of resource utilization and project status.

• Responsible for the team's effectiveness and improving practices within the Scrum framework among Operations and Software Development teams.
• Oversaw Scrum process, coached teams and facilitated a transparent and adaptive team culture.
• Facilitated and supported all Scrum events including sprint planning, daily Scrums, sprint reviews, and sprint retrospectives.
• Ensured teams were abiding to Scrum processes and guided them to a higher Scrum maturity.
• Resolved conflicts and removed any occurring obstacles.
• Served as Point of Contact for external customers.

• Documented Logical placement within the systems architecture.
• Ensured configuration management processes of enterprise IT infrastructure were consistent with the enterprise architecture and Federal enterprise architecture.
• Ensured the developed baseline configuration document was compliant with NIST approved configuration checklists.
• Ensured quality assurance and security assessments were implemented.
• Monitored network to determine what software programs were running on the network that were against the approved list.
• Reviewed and updated when a change occurred as part of information system component installations.

United States

• Coordinates changes and address issues with Customer POC, third party partners, and Verizon management centers per contract terms and conditions.
• Collaborating with diverse technical teams to coordinate the scope of projects
• Delegate tasks and responsibilities to appropriate personnel
• Ensures that standardized methods and procedures are used for all changes.
• Provides updates that result from other processes, such as Incident Management and Configuration Management.
• Manage stakeholders expectations

• Resolved software and hardware incidents, including operating systems (Windows and Mac) and across a range of software applications.
• Assisted all our users with any logged IT related incident when called upon.
• Took ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams.
• Accurately record, update and document requests using the IT service desk system.
• Resolved incidents and upgrade different types of software and hardware
• Resolved incidents with printers, copiers and scanners.

Washington D.C. Metro Area

• Document findings and resolution using Remedy Ticketing System
• Provide immediate assistance to senior executives to guarantee uninterrupted service
• Troubleshoot problems with Windows Vista and XP
• Maintained and resolved hardware issue, network hardware outages, routine hardware calls.
• Assist with trouble shooting VTC/Tandberg software and various computer and video software as well as VOIP phone connectivity
• Backed-up files using VERITAS from users network drives to daily, weekly, and monthly backup tapes as well as restored data from tape backups.

Bs, Computer Science, Network Security

High School Diploma, General Studies