Bobby Gill Email & Phone Number

Key Roles:• Line managing the Loyalty Operations Support Executives, including weekly 1:1s, objective setting and Open Blend.• Responsible for creating End to End testing processes to meet business and Partner requirements.• Develop robust and simplified UAT process cycles for technical onboarding of partners for AGL suite of products.• Responsible for documenting technical onboarding documentation (E2E/UAT) to a professional standard and ensuring the documents are regularly reviewed as fit for purpose.• Accountable for designing and applying a formal governance structure for technical onboarding projects and BAU procedures and processes.• Responsibility for the BAU set of activities and aware of the appropriate escalation protocols as and when required.• Build and develop relationships with multiple stakeholders internally and externally to ensure buy in from the start of the project and to help manage the change process.• Identify all technical requirements to ensure the partner on-boarding solution meets the business requirements.• Develop and manage detailed work plans, timelines, resource plans, status reports and contingency plans for technical onboarding or partner feed projects.• Lead technical project meetings and communication between internal and external teams• Accountable for ensuring compliance with partner contract requirements and AGL business standards.• Manage partner expectations while negotiating integration requirements• Identify, champion and engineer process improvements and initiatives to maximise the effectiveness of the technical onboarding process and the team• Support the Senior Manager On-Boarding & Loyalty Operations where required in a wide range of strategic projects

Crawley

Key Roles:• Develop strong relationships with key stakeholders both external and internal to AGL, including Commercial colleagues, Group IT, Finance, Op Cos and Non-air partners.• Provide a high degree of service to all partners, internal and external to AGL.• Actively seek to deliver continuous improvement to the processes in place and ensure best practice.• Manage the flow of partner data feeds to ensure all accruals and enrolments are processed within agreed SLAs.• Analyse the complete cycle of data feeds at file and transactional level when alerted to by Feeds Transformer• Responsible for early life support (up to 10 working days) for all new onboarded partners to ensure technical implementation meets the agreed business requirements.• Validate adherence to Secure File Transfer Protocols in line with IAG guidelines, utilising appropriate encryption methodologies.• Provide ongoing technical support to partners utilising API packages from initial briefing to BAU testing and Production (Go Live).• Manage API configuration of partner specific credentials.

Three Bridges

Provide support for users of the Freetime systems (Contact Centre, Web Ops, Finance, Analytics, Partner Managers, Post Room), mainly through SQLPerforming daily data checks in support of Freetime Operations with proactive error checking to ensure the systems are running smoothly and to, I guess, 'housekeep' the data to ensure it is a 'clean' as possible to make analytics and reporting easier to perform.Additionally providing support for Tesco Dotcom, Tesco Clubcard ROI, Virgin Flying Club, Avios, BA Avios, Tesco Diets, Tesco Giftcard as well as supporting our other e-fulfilled partners in support of our Partner Managers to maintain the best possible working relationship.

Three Bridges

Three Bridges