• Direct PROPERTY MANAGEMENT and RESIDENT SERVICES for 15 different properties; managed 18 properties with 17 direct reports from 2008 – 2015. Promote housing programs (e.g., food donations) and resources that support low-income, senior, and disabled residents. • Manage STAFFING and OVERSIGHT OF 13 DIRECT REPORTS (27 total across KY, OH, and TN), which includes Property Managers, Maintenance Technicians, and Resident Services Coordinators. Recruit and hire the best employees to ensure staff satisfaction and reduce turnover. Conduct staff annual performance reviews.• Recruit various NON-PROFIT ORGANIZATIONS (health & wellness programs) to work on behalf of the residents providing entertainment (bingo) and health support, such as fall prevention screenings and physical therapy.• SECURE VOLUNTEERS within resident services for event planning and logistics associated with community events, barbeques, and holiday parties. Create partnerships with Walmart and other retailers for donations. • Audit and MONITOR FINANCIALS specific to ACCOUNTS PAYABLE, PAYROLL, contract commitments, and capital improvements. Issue variance reports that addresses forecasted versus actual cost overages. • Review financials specific to CASH FLOW AND INVOICES provided by material suppliers and vendors. Coordinate the P&L and budget management with corporate accounting and the CFO. • Serve as member of the DIVERSITY, EQUITY, AND INCLUSION (DEI) COMMITTEE that ensures relevant and leadership opportunities are being presented to all staff.• MEMBER of the SE REGION EXECUTIVE BOARD that meets twice annually. Collectively brainstorm and problem solve issues that arise from a portfolio of 15 properties. Discuss and strategize financials amongst the board. • Maintain THIRD-PARTY SERVICE and MAINTENANCE CONTRACTS for lawncare, snow removal, and other capital improvements on the properties. Inspect workmanship to ensure contract compliance and quality.

• Oversaw PROPERTY MANAGEMENT, FACILITY OPERATIONS, and MAINTENANCE of 15 senior housing facilities that involved monitoring and allocating financials associated with a $5M capital expense budget. • Directed a TEAM OF 25 DIRECT REPORTS, which included hiring, training, and performance evaluations. Maximized staff and tenant relations by aligning outcomes between operations and maintenance teams. • MAXIMIZED REVENUE by ensuring optimal rent collection combined with elevated and consistent occupancy rates. Ensured resident retention, unit vacancy and turnover were kept to a minimum. • Conducted extensive due diligence that ensured FACILITY AND REGULATORY COMPLIANCE throughout the day-to-day. Collaborated with other regional directors on the management and achievements of asset priorities. • Audited and monitored compliance with VENDOR CONTRACTS and SUPPLIER AGREEMENTS for building systems and maintenance. Ensured on-site services met with the needs of senior tenants.• Worked extensively with accounting and legal, especially during the initiation and management of a MULTIMILLION-DOLLAR PROPERTY REFINANCE. Once initiated, passed refinancing logistics to accounting. • Served as a MEMBER OF CORPORATE EXECUTIVE BOARD – strategized and collaborated on capital improvements and other issues that effected property value/revenue.

MANAGED PROCUREMENT TEAM that involved product/service research, vendor research and evaluation, contract (pricing/terms) negotiations, and vendor selection. Drafted bid specifications, requested bid proposals from vendors, and ADMINISTERED CONTRACTS for major purchases that met budget parameters.

Partnered with NON-PROFIT ORGANIZATIONS to align appropriate resources with residents and coordinate community activities. Directed operations and financial management for assigned portfolio of properties, exhibiting proficiency in BUDGET ADMINISTRATION, resident relations, and PROGRAM MANAGEMENT. Recruited, hired, and managed managers and maintenance personnel. Arranged life skills training for residents in the community through The Choice Program.