Database Administration under a Microsoft SQL and Oracle cloud based environment including support of multiple servers and many farms domestically and internationally. Monitored server and farm performance and analyzed and corrected issues including latch, lock and network wait. Performed database restores and database table management within the SQL Server environment. Monitored and maintained all client backup files and SQL Server jobs and troubleshoot and corrected job failures and monitored file replication for the purpose of disaster recovery. Install and configure Microsoft SQL Server and other related software on database servers.

Network Administration and Support for a Windows Server environment with 25 end users. Created and managed user accounts with Active Directory, monitored and analyzed backups using Backup Exec and maintained remote access through a Citrix environment. Responsible for identifying and solving network related technical problems as well as troubleshooting and repairing all end user PC problems and Printer issues relating to hardware and software. Point person for software and hardware purchasing, installation, upgrades and desktop support.Database Administration using Microsoft SQL Database. Responsible for data integrity with regards to inputs and outputs. Primary front end user of a client database containing 200,000 records of client information including sensitive data. Created complex database queries using data mining tool to generate complex reports used to identify and analyze donation trends, churn, segmented direct mail lists and operational needs. Point person for all database needs including support, upgrades, maintenance and training.Managed direct mail program. Prepared segmented mailing lists using defined criteria, worked with consultants, anticipated deadlines and provides information in a timely manner. Created analytical reports on individual campaigns. Initiates growth strategies and relationship building.

Accurate preparation and compilation of performance plan data based on company standards for employees within operations department. Compiled data from multiple sources and created complex spreadsheets to analyze and prepare performance plan data.Generated complex reports using Oracle Database to assist operations leadership team in managing goals, sales tracking, revenue generating units and operating cash flow. Created Daily Sales Report for Operations Department.Efficiently managed company intranet website that acted as a training environment and reduced escalated support calls and streamlined productivity by customer service personnel.