IT Support ProfessionalSkilled and passionate Technical Support Technician that maintains a wide ranging IT skill set, including break/fix, hardware and software support, network security, virtualization, mobile OS support, troubleshooting, and more. Excelled within an experiential and project-based IT training program, and earned 3 industry-aligned certifications. Administrative Management with a specialization in Cybersecurity.IT Skills Microsoft Word, Excel, PowerPoint, Outlook Financial AnalysisAdapting to New TechnologiesAdministrative ManagementProject ManagementCybersecurity FundamentalsCreativityStong Attention to DetailsFirewall InstallationLogical Reasoning and TroubleshootingAdaptabilityInterpersonal SkillsTime ManagmentAnalytical SkillsData VisualizationLeadershipResearch & Statistical Analysis of Data to improve organizational decisionsData Visualization using ExcelData AnalvsisIT Security & KnowledgeTechnical WritingCommunication Skills (Written & Verbal)Customer ServiceMilitary ExperienceUnited States Air Force – Philadelphia, PA Expertly utilized sophisticated, web-based data platforms and systems to process sensitive intelligence and inventory information; trained other team members to more effectively use these tools Performed fundamental IT support functions, such as troubleshooting basic Windows system issues, installing printers, configuring network connections, and assisting other team membersDuties and Responsibilities: -Leads, manages, supervises, and performs force protection duties, including use of deadly force to protect personnel and resources. Protects nuclear and conventional weapons systems and other resources. Performs air base defense functions contributing to the force protection mission. Controls and secures terrain inside and outside military installations. Defends personnel, equipment, and resources from hostile forces.Detects and reports presence of unauthorized personnel and activities. Implements security reporting and alerting system.Ford Motor Company - Philadelphia, PA closed more than $200,000 in sales during the first year on-the-job Use to Remaining balanced while working in a high-volume retail environment that required frequent interactions