Bobby M. Email & Phone Number

United States

The Director of Security Operations is responsible for overseeing a team of Security Operations Managers across a diverse portfolio of real estate assets, including hospitals, schools, upscale residential buildings, power plants, and special venues. This role ensures the highest level of security standards and operational efficiency are maintained, while also leading strategic initiatives, maintaining client relationships, ensuring compliance with regulatory, and contractual obligations.

New York City Metropolitan Area

• Primary point of contact for all Real Estate client satisfaction and operational compliance, with the ability to fill in for the Senior Director as needed. This role involves direct reporting to the CEO, COO, and VPs, providing key insights into client satisfaction, site compliance, and contractual performance. • Client and Site Management: Oversee day-to-day operations at assigned client sites, managing a team of Operations Managers who are responsible for multimillion-dollar locations. Ensure seamless site functionality, with a focus on client satisfaction, compliance, and site performance.• Team Leadership: Provide coaching, training, performance management, and support to staff, fostering a high-performing, cohesive team. Lead efforts in staff retention and employee development to ensure site stability and operational excellence.• Compliance & Communication: Attend all compliance meetings, ensuring sites adhere to all contractual obligations and safety protocols. Communicate with clients and regional leadership on a regular basis to maintain transparency and ensure ongoing satisfaction.• Problem Solving & Emergency Response: Provide after-hours emergency response support as needed to ensure uninterrupted site operations. Collaborate with support services to troubleshoot and resolve operational issues.• Accountability & Reporting: Ensure accountability for meeting key performance indicators (KPIs) through weekly reporting. Maintain thorough documentation of all client interactions and operational updates to ensure that all actions are aligned with both client and company goals.• Supervision: Oversee the Operations Team and Field Management, ensuring that day-to-day activities align with company policies and standards while delivering exceptional client service.

Jamaica, New York, United States

•Operates Ground Service Equipment: Services aircraft using various equipment, including but not limited to, potable water truck, ground power unit, tug, aircraft pushback, lavatory truck, and deicing truck •Baggage Handling: Responsible for tagging, lifting, loading, and unloading customer bags (in excess of 100 lbs) from the aircraft’s baggage compartment and baggage system.•Cabin Preparation: Assists in preparing the cabin for customer boarding and departure, which includes cleaning of seats, seat pockets, floor, galleys, and lavatories.•Customer Assistance: Aids customers with special needs, particularly those who require help in boarding. •Safety and Communication: Guides aircraft to and from parking locations, communicates effectively using a handheld radio with proper etiquette, and ensures a safe environment and operation. Occasionally assists with loading and unloading mail, small packages, and human remains.

New York, United States

Reports directly to the Operations Manager, Traffic Management at the JFK AOC. Professional demeanor and the ability to interact with stakeholders both in-person and over the phone. Familiarity with regional transportation networks. Operating with ITS devices used at TMC’s (cameras, VMS, etc.) Coordinating with other agencies as necessary (i.e. PAPD, Port Authority Operations, MTA). Assess expected passenger volumes, daily events, and pro-active mitigation measures to create a daily plan. Determining appropriate mitigation measures to optimize traffic flow and communicating these to PAPD in the field. Ensuring that proper contacts are made, and protocols are followed during incidents. Leading communication with outside entities, especially during heightened landside congestion levels or busy airside traffic days. Receive a broad range of data, synthesize this information to identify potential issues, and then execute actions and responses to proactively prevent or resolve issues. Coordinating with and disseminating data information to operators. Occasionally participate in construction progress meetings to coordinate traffic management operations. Attend additional meetings at the request of the AOC Traffic Supervisors or Operations Manager. Continually evaluating impacts of construction activities and identifying potential conflicts. Adjust procedures based on construction activity, new roadway configurations, or modified operations. Following SOP’s and any other approved Guidelines and providing input on updates to SOP’s. Creating DMS messages to be shared with operators, facilities and partner transportation agencies. Entering real-time closure information and hazard information into Waze. Overseeing and training Operators. Ensuring quality control of work done by Operators.

New York, New York, United States

Protecting P.A of NYNJ property against loss, theft, damage, waste and terrorist attack. Investigating security breaches, incidents and making sure that security personnel have a full understanding of their assigned duties and transporting security staff to and from sites. Responding to emergency situations as they happen. Provide administrative support to Airport Manager of Port Authority of PANYNJ. Coordinate with Office Manager and Airport Security Manager (PANYNJ) to evaluate financial procedures and outline recommendations. Effectively communicated with the Assistant Project Manager regarding planned staffing and manpower allocations. Entered planned work schedules in the company scheduling and payroll database. Create and update proper training procedures to educate staff during Roll Call. Ability to multitask and adapt to an ever-changing situation within the operation to fulfill client needs

New York City Metropolitan Area

Build and sustain relationships with airlines and other airport-based companies to provide opportunities for job seekers in the aviation industry. Recruit and match qualified job seekers to job orders. Provide career counseling to jobseekers. Meet monthly placement quota. Provides best-in-class customer services to all stakeholders. Conduct labor market research and follow trends within the aviation industry. Develop new and innovative methods to attract qualified job seekers to CAO job opportunities. Responsible for customer communications, conflict resolution and deliverables. Reviews all deliverables to ensure quality standards and client expectations are met. Responsible for meeting placement goals on a monthly basis. Ensures that customer issues are dealt with in an efficient manner, informing the Director of Business Services of any problems that may arise. Pursue opportunities for account growth and new business. Communicates the customer's goals and represents the customer's interests to the team. Forecast and track key account metrics using Salesforce database. Ensures accurate input of all account activity and status in the database and that required performance reports are submitted in a timely fashion.

New York, United States

Tour Supervisor: Prepare a daily / weekly schedule. Effectively handle guard call outs and schedule replacement guards. On a routine basis, monitors security team performance to ensure security requirements are met. Ensure staff are fully trained and provided the necessary tools to complete their assignment missions. Maintains on-going communications with Port Authority Security Supervisor on duty. Reports atypical situations to senior level management. Conducting regular floor rounds throughout a shift to ensure the smooth running of security operations and making sure Security Agents are performing their duties to the appropriate standard. Operation Assistant and ID Office Specialist: Prepare, distribute and review Tour Shift Report for accuracy, ensure Tour Supervisor signatures are recorded. Maintain daily log requests for special guard post assignments. Assisting Port Authority personnel with operational needs as special assignment / equipment requests etc. Conduct roll call, issue disciplinary action, confirm / input scheduled payroll information. Identification Office Agents will promote a secure and safe environment, protecting people and property in, and around, the LGA by proactively and diligently maintaining post coverage, carrying out post orders and enforcing Port Authority's Site security requirements. Review all security identification applications for appropriate written documentation. This includes the verification of the authenticity of identity documents. Perform routine audits of issued ID cards. Enforce Port Authority rules as set forth in any Port Authority bulletins, manuals, etc. Maintain an operationally efficient post and help people who require assistance or information if it does not distract from or prevent successful completion of security services. Perform all other specific responsibilities and duties as required by the Project Manager.

New York, United States

Prepare, distribute and review Tour Shift Report for accuracy, ensure Tour Supervisor signatures are recorded. Maintain daily log requests for special guard post assignments. Assisting Port Authority personnel with operational needs as special assignment / equipment requests etc. Conduct roll call, issue disciplinary action, confirm / input scheduled payroll information. Identification Office Agents will promote a secure and safe environment, protecting people and property in, and around, the LGA by proactively and diligently maintaining post coverage, carrying out post orders and enforcing Port Authority's Site security requirements. Review all security identification applications for appropriate written documentation. This includes the verification of the authenticity of identity documents. Perform routine audits of issued ID cards. Enforce Port Authority rules as set forth in any Port Authority bulletins, manuals, etc. Maintain an operationally efficient post and help people who require assistance or information if it does not distract from or prevent successful completion of security services. Perform all other specific responsibilities and duties as required by the Project Manager

Bachelor'S Degree, Business Administration And Human Resource Management

Electrical And Electronics Engineering