Robert Dobbins Email & Phone Number

Frisco, Tx, Us

Frisco, Texas, United States

• Managed operations for 4 Specialty Pharmacies in Texas, Michigan, and Pennsylvania, ensuring efficient fulfillment and inventory management.• Oversaw Cystic Fibrosis Services in Frisco, Texas, as the Pharmacist in Charge, providing specialized care to patients.• Implemented process improvements to streamline operations and enhance customer satisfaction.• Led cross-functional teams to optimize inventory levels and reduce fulfillment times.

Frisco, Texas, United States

• Managed specialty pharmacy operations for Cystic Fibrosis (Pharmacist-in-Charge), Order Processing Manager of our Pulmonary and Allergy, Endocrine, and Organ Teams.• Oversaw compounding operations at Pittsburgh, Pennsylvania, and Frisco, Texas Specialty Pharmacies.• Managed Order Processing for Pulmonary and Endocrine/Allergy Teams• Developed and maintained relationships with healthcare providers to optimize patient care.

Frisco, Texas, United States

• Managed clinical pharmacists' team as Pharmacist-in-Charge in Frisco, Texas, overseeing specialty pharmacy operations for Cystic Fibrosis community.• Led fulfillment team in Frisco, Texas, ensuring efficient inventory management and timely packing/shipping.• Implemented streamlined processes resulting in improved medication access and patient satisfaction.

Ft. Worth

Manage the day to day operations of the LTC and Hospice pharmacy at Perrone Rx

Irving, Texas

Managed the day to day activities of a team of 30 customer service pharmacists. Responsibilities included call review and scoring, coaching the pharmacists, and developing individual performance plans.• Utilized performance management tools to properly gauge and improve pharmacist performance.• Jointly created a call monitoring format that targeted pharmacist clinical information and efficient call taking performance.• Created and maintained the Enterprise SharePoint… Show more Managed the day to day activities of a team of 30 customer service pharmacists. Responsibilities included call review and scoring, coaching the pharmacists, and developing individual performance plans.• Utilized performance management tools to properly gauge and improve pharmacist performance.• Jointly created a call monitoring format that targeted pharmacist clinical information and efficient call taking performance.• Created and maintained the Enterprise SharePoint site.• Created and maintained management and staff SOPs. Show less

Oversaw the daily management of 15 Coverage Review Pharmacists responsible for processing coverage appeals, including Medicare Part D.• Created and managed a Resolution Specialist Team (non- pharmacist) for Coverage Review.• Oversaw the Medicare Administrative team and the proper routing of all documentation, including timely resolution of complaints and grievances.• Served as Point of Contact for Maximus. (IRE-Independent Review Entity), Client Appeal Issues, and Corporate… Show more Oversaw the daily management of 15 Coverage Review Pharmacists responsible for processing coverage appeals, including Medicare Part D.• Created and managed a Resolution Specialist Team (non- pharmacist) for Coverage Review.• Oversaw the Medicare Administrative team and the proper routing of all documentation, including timely resolution of complaints and grievances.• Served as Point of Contact for Maximus. (IRE-Independent Review Entity), Client Appeal Issues, and Corporate Compliance.• Worked directly with Medco’s Legal Department for attorney responses. Also worked directly with the Presidential Unit for responses to government entities and other regulatory agencies. Show less

Managed a team of 3 supervisors who supervised teams of 20 to 25 pharmacists each. Managed the day to day operations of the department.• Worked with the Finance team to create and manage department forecasting and yearly budgets.• Worked with Field Operations to ensure proper capacity was maintained.• Oversaw the Professional Practice monthly audit to ensure compliance of Practice Standards.• Responsible for line management interaction with Union.