Bobby Glover Email & Phone Number

Chicago, Il, Us

United States

Oversee all aspects of the rooftop bar and restaurant operations, including staffing, guest experience, and profitability. Create an engaging and memorable experience for guests while supporting the General Manager in efficient and effective management of the business.Staff Management:* Assist in recruiting, training, and supervising all rooftop staff including bartenders, servers, and kitchen staff.* Assist in developing and implementing a training program to ensure all staff… Show more Oversee all aspects of the rooftop bar and restaurant operations, including staffing, guest experience, and profitability. Create an engaging and memorable experience for guests while supporting the General Manager in efficient and effective management of the business.Staff Management:* Assist in recruiting, training, and supervising all rooftop staff including bartenders, servers, and kitchen staff.* Assist in developing and implementing a training program to ensure all staff are knowledgeable about menu items, service expectations, and safety protocols.* Assist in conducting performance evaluations and providing ongoing coaching and feedback to staff.Guest Experience:* Assist in ensuring exceptional guest service by creating and maintaining an atmosphere that is welcoming, comfortable, and visually appealing.* Respond to guest complaints and feedback in a timely and professional manner.* Work with the kitchen team to ensure that food and beverage offerings meet or exceed guest expectations.Financial Performance:* Assist in developing and executing strategies to maximize revenue and profitability.* Manage inventory, control costs, and ensure adherence to budget.* Analyze financial reports and adjust strategies as necessary to meet or exceed financial goals.Compliance:* Assist in ensuring compliance with all local, state, and federal regulations related to food and beverage service, safety, and sanitation.* Monitor and maintain records related to alcohol service, employee certifications, and safety procedures.* Implement and enforce policies and procedures related to responsible alcohol service. Show less

United States

Operations Director is an executive leader in the restaurant, reports directly to the Owner/Operator, and is responsible for the overall flow of the restaurant. Director works in operations at the restaurant 90%, and at the off-site office 10% of the time.Key Accomplishments • Daily sales volume experience of $$25,000-$40,000• Managed 50-100 employees• Ensured that all restaurantmanagement maintained budget• Assisted owner in developing and implementing creative strategies… Show more Operations Director is an executive leader in the restaurant, reports directly to the Owner/Operator, and is responsible for the overall flow of the restaurant. Director works in operations at the restaurant 90%, and at the off-site office 10% of the time.Key Accomplishments • Daily sales volume experience of $$25,000-$40,000• Managed 50-100 employees• Ensured that all restaurantmanagement maintained budget• Assisted owner in developing and implementing creative strategies to increase revenue by analyzing and manage financial results of restaurant operations to ensure maximum profits are balanced with customer and associate satisfaction• Developed and implement plans that will motivate and recognize direct reports and indirect reports for business and associate performance. Show less

Chicago, Illinois, United States

Food & Beverage Restaurant Manager managed daily Restaurant Operations, Room Service, Bar, and Catering in order to achieve customer satisfaction and quality service. Manage menu updates, promotions, guest service, accurate ordering. Implements beverage and liquor control procedures and ensures liquor law compliance. Aligns of company policies and brand standards. Responsible for quality service, achieving financial and service goals, and managing within approved budgets.Key… Show more Food & Beverage Restaurant Manager managed daily Restaurant Operations, Room Service, Bar, and Catering in order to achieve customer satisfaction and quality service. Manage menu updates, promotions, guest service, accurate ordering. Implements beverage and liquor control procedures and ensures liquor law compliance. Aligns of company policies and brand standards. Responsible for quality service, achieving financial and service goals, and managing within approved budgets.Key Accomplishments• Managed 25-100 employees• Annual sales experience of $2 million• Ensured consistent, high level quality service standards are maintained in assigned areas through effective training and feedback mechanisms. Show less

Chicago, Illinois

Managed the day to day dining operations, activities of associates and assign responsibilities to ensure units are open and staffed appropriately, inventory levels are appropriate and equipment is working properlyKey Accomplishments • Annual sales volume experience of $12.5+ million• Assisted Director and General Manager with restaurant/casual dining operations, assigned brands, units and concepts. • Managed 50-100 employees• Ensured that all department heads maintain… Show more Managed the day to day dining operations, activities of associates and assign responsibilities to ensure units are open and staffed appropriately, inventory levels are appropriate and equipment is working properlyKey Accomplishments • Annual sales volume experience of $12.5+ million• Assisted Director and General Manager with restaurant/casual dining operations, assigned brands, units and concepts. • Managed 50-100 employees• Ensured that all department heads maintain budget• Assist in developing and implementing creative strategies to increase revenue by analyzing and manage financial results of the units to ensure maximum profits are balanced with customer and associate satisfaction• Developed and implement plans that will motivate and recognize direct reports and indirect reports for business and associate performance.• Ensured exceptional level of food, service, ambience and overall customer and associate satisfaction Show less

Chicago, Illinois

Overseen day-to-day restaurant multi unit outlet operations. Develop and implement programs to ensure maximization of Food and Beverage revenues, and profits. Ensure guests and employees satisfaction. Keep the staff and the department up with the trends and updated information in Food and Beverage. Develop budget and forecast.Key Accomplishments: • Annual sales volume experience of $10+ million• Managed 25-50 employees• Established mandatory customer service training… Show more Overseen day-to-day restaurant multi unit outlet operations. Develop and implement programs to ensure maximization of Food and Beverage revenues, and profits. Ensure guests and employees satisfaction. Keep the staff and the department up with the trends and updated information in Food and Beverage. Develop budget and forecast.Key Accomplishments: • Annual sales volume experience of $10+ million• Managed 25-50 employees• Established mandatory customer service training program for all customer-facing employees. Boosted guest satisfaction scores from 89% to 95% within 6 months timeframe Show less

Chicago, Illinois

Overseen operations of hotel/lodging establishment. Liaison for hotel guests and functions as a right hand to the General Manager, while concurrently supporting Front Office operations and other operating departments such as Housekeeping, and Food & Beverage. Facilitated the development and implementation of annual budget, financial forecasts and other business goals and lead unit management to ensure budgeted sales and profit goals are achieved. Key Accomplishments • Annual sales… Show more Overseen operations of hotel/lodging establishment. Liaison for hotel guests and functions as a right hand to the General Manager, while concurrently supporting Front Office operations and other operating departments such as Housekeeping, and Food & Beverage. Facilitated the development and implementation of annual budget, financial forecasts and other business goals and lead unit management to ensure budgeted sales and profit goals are achieved. Key Accomplishments • Annual sales volume experience of $100 + million• Managed 50-100 employees• Ensured that all department heads maintain budget• Held monthly financial review with all department managers, and supervisors • Received Spirit To Serve Award 3/2012, 8/2014, 6/2016, Brilliant Host Award 2014 and 2015• Achieved high GSS scores and annual hotel audits• Resolved customer complaints; by reviewing and monitoring complaints, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality. Show less

Illinois

Lead and managed multiple high level teams for all areas of the business operations, which involved determining strategies, identifying and attracting diverse candidates, conducting interviews, consulting with hiring managers; developing and managing Recruit/Hire. Key AccomplishmentsManaged 25-50 employeesMonitor Team PerformanceIncreased Sales Performance by 30%Developed New Business by 50%Created, developed, and executed the vision and strategies necessary to… Show more Lead and managed multiple high level teams for all areas of the business operations, which involved determining strategies, identifying and attracting diverse candidates, conducting interviews, consulting with hiring managers; developing and managing Recruit/Hire. Key AccomplishmentsManaged 25-50 employeesMonitor Team PerformanceIncreased Sales Performance by 30%Developed New Business by 50%Created, developed, and executed the vision and strategies necessary to achieve business goals and support the Company’s continued growth plans. Annual sales volume experience of $3 + million Show less

Chicago

Primary liaison between Sales, Support and Finance departments Evaluated pricing and product options to ensure rate integrity is upheldAssisted Apartments.com and Cars.com with corporate finance team in various data entry processingCreated reports for account management team detailing customer perception of high-risk and performing accountsTrouble shoots MS Internet Explorer browsers and other internet applicationsProvided consultation on business improvement

Chicago

Responsible for the operation of the hardlines sales floor. Developed and organize sales floor advertising, setting Plano grams and merchandise weekly, biweekly sales campaigns. Increase sales and provide continuous customer service development and ongoing services. Resolved customer issues when necessary.Key Accomplishments: As a sales consultant I have independently achieved an net worth of $197,000.00 in profit sales for Sears within a 8 month time frame as of 1/2010.

Greater Chicago Area

Introduced customers to new products and services, and generate leads for other members of the sales team to close. Handle compliance of audit operations and regulatory issues. Duties include workflow scheduling, transaction approval, and teller training and/or teller supervision. Respond to inquiries and problems as well as handle complex services and transactions.

Naperville Illinois

Managed operations of softlines, hardlines and food and beverage sales floor: Key Accomplishments: Developed and monitored staff performance. Managed 25-50 employeesDrove store sales results by ensuring a consistent quality customer experience in the store generated more than $700,000 in Provided consultation for CICS, Main Frame, PPO, POS, HMO, Blue ss Card, EDI, NCQA, NPI data systems. Ensured provider contracts, provider data, change management, corporate data… Show more Managed operations of softlines, hardlines and food and beverage sales floor: Key Accomplishments: Developed and monitored staff performance. Managed 25-50 employeesDrove store sales results by ensuring a consistent quality customer experience in the store generated more than $700,000 in Provided consultation for CICS, Main Frame, PPO, POS, HMO, Blue ss Card, EDI, NCQA, NPI data systems. Ensured provider contracts, provider data, change management, corporate data performance, business units in facilitating research, quality data entry and process improvements are met weekly, monthly, quarterly and annually. Reported to the President of Blue Cross Blue Shield Provider Services Eileen Holderbaum. Key Accomplishments:Developed and Created Quality Control Department for Provider ServicesCreated and published ad hoc reports and periodic reports based on operational data. Analyzed data using various levels of summarization and drill-down.Developed and analyzed business performance reports and provides notations of performance deviations and anomalies. Conducted presentation to operational management and leadership.Created policy and procedures for quality control department Increased BCA/Sox audit scoreS from 69 to 94 score within 6 month timeframAssisted developing and negotiating provider contracts sales. Product Launch: Orchestrated introductory campaigns and merchandising for numerous new products, gaining market share ratings as high as 8%. Supervised of 12 to 25 employees during an eight-hour shift. Show less

Illinois

Provided consultation for CICS, Main Frame, PPO, POS, HMO, Blue Card, EDI, NCQA, NPI data systems. Ensured provider contracts, provider data, change management, corporate data performance, business units in facilitating research, quality data entry and process improvements are met weekly, monthly, quarterly and annually. Reported to the President of Blue Cross Blue Shield Provider Services Eileen Holderbaum. Key Accomplishments:Developed and Created Quality Control… Show more Provided consultation for CICS, Main Frame, PPO, POS, HMO, Blue Card, EDI, NCQA, NPI data systems. Ensured provider contracts, provider data, change management, corporate data performance, business units in facilitating research, quality data entry and process improvements are met weekly, monthly, quarterly and annually. Reported to the President of Blue Cross Blue Shield Provider Services Eileen Holderbaum. Key Accomplishments:Developed and Created Quality Control Department for Provider ServicesCreated and published ad hoc reports and periodic reports based on operational data. Analyzed data using various levels of summarization and drill-down.Developed and analyzed business performance reports and provides notations of performance deviations and anomalies. Conducted presentation to operational management and leadership.Created policy and procedures for quality control department Increased BCA/Sox audit scoreS from 69 to 94 score within 6 month timeframAssisted developing and negotiating provider contracts Show less

Greater Chicago Area

Managed operation of Theatre facility developed and monitored operational budgets. Developed and organized weekly payroll and scheduling. I recruited, trained, evaluated, and managed staff. Reported directly to manager and the district manager. Key Accomplishments: Recruited job candidates, created and maintained morale, improved job performance of each employee. Appraised performance, conducted orientations, training and developing employees.Conducted strategic… Show more Managed operation of Theatre facility developed and monitored operational budgets. Developed and organized weekly payroll and scheduling. I recruited, trained, evaluated, and managed staff. Reported directly to manager and the district manager. Key Accomplishments: Recruited job candidates, created and maintained morale, improved job performance of each employee. Appraised performance, conducted orientations, training and developing employees.Conducted strategic personnel scheduling, created and improved store layouts.Increased the morale, team building, improved productivity, and reduced inventories and improved overall store performance. Increased store sales by 17% within a 2 year time frame. I maintained company budget. Company grossed over 10 million dollars a year. Show less

Greater Chicago Area

Managed operation of store. Developed and monitored operational budgets. Developed and organized biweekly per capital sales reports. Managed inventory, P&L, recruited, trained, evaluated, and managed staff. Reported directly to the store manager and owner. Key Accomplishments: Met 12-month sales goals. Increased store sales volume by 55% within 3 years. Designed merchandise presentation strategies and special marketing campaigns in which resulted in increased store… Show more Managed operation of store. Developed and monitored operational budgets. Developed and organized biweekly per capital sales reports. Managed inventory, P&L, recruited, trained, evaluated, and managed staff. Reported directly to the store manager and owner. Key Accomplishments: Met 12-month sales goals. Increased store sales volume by 55% within 3 years. Designed merchandise presentation strategies and special marketing campaigns in which resulted in increased store traffic and profits. Maintained inventory loss and prevention, and merchandising. Planned and maintained company budget.Recruited job candidates, created and maintained morale, improved job performance of each employee.Appraised performance, conducted orientations, training and developing employees. Conducted strategic personnel scheduling, improved store layouts. Increased moral and improved productivity, reduced inventories and improving overall store performance.Company grossed a little over 2.5 million dollars a year in popcorn sales. Show less

Diploma, Accounting/Business/Finance

Activities and Societies: Accounting/Finance Lean Six Sigma White Belt Certification 7/14/2010

Associate'S Degree, Computer/Information Technology Administration And Management

Starting My Own Business, Business Insurance, Business Planning, Communications, E-Commerce, Managing Employees, Marketing

Activities and Societies: Small Business Startup and development Small Business and Entrepreneur courses

Small Business Certification, Certificate Of Completion U.S.Small Business Administration "Helping Small Businesses Succeed", 80

Activities and Societies: Office of Entrepreneurial Development Small Business Training Network Small Business development and marketing

Certification, Physician'S Practical Guide To Culturally Competent Care

Activities and Societies: Culturally Competent Care Language Access Services Organizational Supports Health insurance and patient care.