A brand storyteller! Decisive Senior Technical Writer with digital content skills who drives company and product growth through creative and innovative content with brand minded #socialmedia strategies. Skilled at content creation and analyzing software product trends as well as customer needs to develop highly-effective and targeted content.With over 25 years in the software field as a content producer, I have developed excellent research, problem solving, technical, social/digital writing and interpersonal skills. Solid understanding of technical/digital marketing, including Search Engine Optimization as well as social media metrics and analytics. - Thrived working in an Agile fast-paced team environment and as an individual contributor.- Delivered user, planning, configuration, installation, troubleshooting, message, command reference guides, release notes, fix pack documents, white papers, presentations, blogs and digital posts- Upgraded the overall documentation library by interfacing with SMEs, clients, and other vested parties through transparent development.- Generated social media involvement for entire storage community (ID, development and management) by providing social media guidance and education.- Analyzed social and web content metrics and analytics to improve the user experience, product promotion and improved technical proficiency.- Collaborated on social engagement strategy to drive entry into product promotion to improve accuracy of project definition in the marketplace.- Improved client relationships through consistent digital content, monitoring feedback and shared business and technical perspectives.- Brainstormed with information and development teams to evolve a strategy of deployed best practices, such as user scenario-based writing, use of embedded how to videos, and the use of interview style blogs to engage internal and external SMEs to enhance the content experience.
Listed skills include Technical Writing, User Experience, Content Management, Technical Communication, and 35 others.