Known for being approachable and sympathetic, I've made sure that I remain genuine with my performance and maintain a good and healthy working relationship with everyone around.I have worked in various industries and enjoyed and learned from every single one of them.I started as a radio host where I became comfortable and pretty good at public speaking (this job included hosting large events and interviews)I then moved onto being a communications coach and trainer at a call center where I observed and improved the experience of customers with the power or communication.I then jumped into recruitment to help a startup company with the initiative of properly filtering applicants to suit the client's needs. I dealt with more people than ever, both client and applicants and learned to become more competitive (in a good way I think) in achieving goals, reaching numbers, and meeting deadlines.As a bonus, due to the massive amount of data we had to deal with, I pretty much became an Excel genius, as well as other office applications.I then got into sales and marketing, where I created training materials and exercises for employees to know how to connect with a client, and turn these connections into sales. This is where I also had to handle some social media pages of clients and was in charge of the companies' visibility. It was challenging but it was great fun, and the end result is what made it all worth it.I then joined the Hotel industry as soon as I moved to Germany.I have always adored the art of service, and I had to get it out of my system and just try it. It was also a way to build better discipline and appreciation for a job. I started the apprenticeship so I would have something to show for it. And it was to get comfortable with the language (Although I'm German, English is my dominant language)
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Office ManagerGreenflash Jan 2024 - PresentEssen, North Rhine-Westphalia, Germany -
Office ManagerStepstone Oct 2022 - Mar 2024Düsseldorf, North Rhine-Westphalia, Germany -
Social Media Marketing Manager / HotelfachmannIbis, Ibis Styles, Ibis Budget Jul 2019 - Sep 2022Düsseldorf, North Rhine-Westphalia, Germany•Front office employee (includes reservations, payment processing, and partner company relations).•Main contributor for the self-started social media initiative (content pitcher, planner, creator, and utilizer). -
Hotel Management ApprenticeNovotel Hotels May 2016 - Jun 2019Düsseldorf Area, GermanyExperiencing working in every department of the hotel to understand and gain knowledge the "ins and outs" of the business, at the same time getting an education in Gastronomy to support the actual work.Supported the internal social media team with ideas and content creation -
Accounts ManagerSpringboard Philippines Feb 2014 - Oct 2014•Near-hire training for multiple companies focusing on communications and language sensitivity.•Sales training for employees of BPO and non-BPO companies•Business development for social media marketing
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Team Lead/Sales Coach (Sme)Convergys Jan 2013 - Sep 2014Supporting/ Co-handling a sales-and-retention team as the Subject matter expert of the product handled. Knowing the Procedures and ways to retain a customer from cancelling their Microsoft subscriptions.Creating Modules to help agents improve communication skills to have an effective conversation with the customers. Tasks include tracking agents number of sales and retained customers. Tracking all cases handled by every agent. 1 :1 coaching with all agents. Daily team huddlesCall Monitoring and Client facing reports.Weekly, and monthly business review with senior management and Clients.Daily, weekly, and monthly summary data reporting and read-outsOperations : Ticket / Service Request distributor, handler, and modifier
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Accent And Communication TrainerP3Ople4U Feb 2012 - Jan 2013Direct Client meetings (BPO Companies: Transcom, HGS, 24/7, etc…) to plan out a course training “Near Hires” focusing on Communication Skills, that suits their preference in terms of execution.Creating original Training materials, depending on what clients want to maximize in terms of skill.Train near hire agents pre-selected by the client company to pass pre-hire exam “Versant”Foundation Skills training for minimum of 5 days, and maximum 2 weeks, including presentation on Professionalism and CSAT CSR skills -
Production Team Leader/ Communication CoachWest Corporation Jun 2011 - Feb 2012Collate all CSAT information daily to Identify each agents Area’s for Improvement based on Customers recorded feedback and survey score. Audit / Monitor agents with low CSAT score and plan Pull-out schedules for Customer Satisfaction/Accent/Communication CoachingContact’s other CSAT team Lead’s from Universal City, and Guadalajara Mexico for shared CSAT and Communication Updates.Attends /Facilitate CSAT Calibrations both Internal and External including Overseas Employee’s of Caesars Entertainment, special Focus on Accent and Communication.Daily Reminders and Reports (CSAT summary of the Day/Running score, Monthly Status Report) -
Communications (Skills) Coach / Customer Experience CoachTelus International Philippines Apr 2010 - Oct 2011Audit live and recorded calls, coach agents weekly on the Communications parameters, facilitate Comms Huddles & Comms Activities, Handle call listening sessions with Participants from Ops to provide Comms. FeedbackConsolidate Weekly Audit Scores, AON scores (Quality Guidelines) Track Commsat scores, Report Improvement in Weekly and Monthly Business Reviews -
Radio Host/DjGvfm 99.1 Sep 2008 - Dec 2010Hosting Jobs & Live Coverage of EventsEntertain Listeners, Present News Updates, Current Happenings, Latest Hits.
Robert Hahn Skills
Robert Hahn Education Details
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Communication And Media Studies
Frequently Asked Questions about Robert Hahn
What company does Robert Hahn work for?
Robert Hahn works for Greenflash
What is Robert Hahn's role at the current company?
Robert Hahn's current role is Office Manager / Social Media Manager.
What schools did Robert Hahn attend?
Robert Hahn attended Angeles University Foundation.
What are some of Robert Hahn's interests?
Robert Hahn has interest in Children, Environment, Disaster And Humanitarian Relief, Human Rights, Animal Welfare, Arts And Culture.
What skills is Robert Hahn known for?
Robert Hahn has skills like Language Teaching, Employee Training, Soft Skills, Microsoft Excel, Microsoft Office, Reporting And Analysis, English Teaching, Teaching English As A Foreign Language, Team Leadership, Job Coaching, Social Media, Social Media Marketing.
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Robert Hahn
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