Bobby Keller Email & Phone Number

• Strategic in executing processes and procedures for monitoring/alerting, network and security services, systems maintenance, and change control, including escalation policies. Mitigate risk and increase clarity and.
• Set objectives and track the process of the team by defining and communicating KPIs
• Reduced the IT Infrastructure operating budget from $320,000/year to $75,000/year
• Leading technology vendors in the implementation of modern technology, while taking into consideration how existing staff and systems can be leveraged or enhanced to support future processes
• Advise and influence senior management regarding information technology platforms
• Leverage core competencies to align teams to the overall R&D IT strategy

• Active Directory Design, Implementation and Management (DHCP, DNS, Group Policy, DFS/DFS Replication, Sites and Services)
• Configuration Manager 2007
• Scripting – PowerShell, Windows, minor VBScript
• VMware – ESX 4.1/5.0/5.1, Data Recover, SRM, Clustering, HA, DRS, V-to-V, P-to-V – HP Left Hand. Updating ESX Host and Clients both manually and via Update Manager. 3 clusters with 15 host, 50 data stores and over 200.
• Manage ShoreTel VoIP Phone System, configure/manage switches, install at Dmarc as well as request new lines from vendors. Recently performed successful companywide upgrade of phone sys-tem; 3 servers, over 80 switches.
• Exchange Administration. Moving users from Exchange 2007 to Exchange 2010, create/delete/ change mailboxes, add users to Postini, add and remove address from Exchange Relay, manage Microsoft Forefront 2010. Manage.

New York City, NY, US

• Provided support to multiple web products & software and assisted in the training of new hire employees. Exceeded department KPI (Key Performance Indicator) by maintaining an 80% availability rating.
• Recognized for handling an average of 450 call per month while maintaining a first call resolution and response time. Averaged a 2.4 or below outstanding quality rating using a 3.0 or below scale. In addition, I was.

• Contracted on the Reynolds and Reynolds Project. Was responsible for configuring computers for new associates, scheduling time with associates for resolving issues, as well as migration of associate’s data
• Tasked with managing documentation for deployed pc’s, managing the installs, moves and surplus for approximately 2000 associates. Worked with asset management on hardware location accuracy. Unloaded new equipment from.
• Acquired and utilized active directory skills which included: adding & removing computers, resetting passwords, disabling and enabling user accounts and computers. Was given additional responsibilities as a result of.
• Ghost skills which included: imaging computers, building images, restoring date from image and wiping hard drives.

Associate'S Degree, Information Technology

Education record