Bobby Keller Email & Phone Number

Dayton, Oh, Us

Strategic in executing processes and procedures for monitoring/alerting, network and security services, systems maintenance, and change control, including escalation policies. Mitigate risk and increase clarity and transparency around IT solutions by developing clear policies and guidelines. Build powerful teams through formal training, coaching, mentoring, and other methods for team development leading to talent maximization.• Set objectives and track the process of the team by defining and communicating KPIs• Reduced the IT Infrastructure operating budget from $320,000/year to $75,000/year• Leading technology vendors in the implementation of modern technology, while taking into consideration how existing staff and systems can be leveraged or enhanced to support future processes• Advise and influence senior management regarding information technology platforms• Leverage core competencies to align teams to the overall R&D IT strategy• Responsible for technology roadmap. Work with IT Director to analyze business goals and ensure ROI targets are met.• Perform over and above required SLAs to ensure system reliability, responsiveness, and cost-effectiveness

• Active Directory Design, Implementation and Management (DHCP, DNS, Group Policy, DFS/DFS Replication, Sites and Services) • Configuration Manager 2007 • Scripting – PowerShell, Windows, minor VBScript • VMware – ESX 4.1/5.0/5.1, Data Recover, SRM, Clustering, HA, DRS, V-to-V, P-to-V – HP Left Hand. Updating ESX Host and Clients both manually and via Update Manager. 3 clusters with 15 host, 50 data stores and over 200 virtual machines. Built and manage test/dev environment with 4 node cluster, upgraded from 5.0 to 5.1 and implemented SSO. • Manage ShoreTel VoIP Phone System, configure/manage switches, install at Dmarc as well as request new lines from vendors. Recently performed successful companywide upgrade of phone sys-tem; 3 servers, over 80 switches and 900 phones. Wrote a PowerShell script to upgrade local Shore-Tel Communicator Clients • Exchange Administration. Moving users from Exchange 2007 to Exchange 2010, create/delete/ change mailboxes, add users to Postini, add and remove address from Exchange Relay, manage Microsoft Forefront 2010. Manage Journaling Rules, Transport Rules, Email/Address Book Policies, Mailbox Databases, Retention Policies as well as DAG to setup Mailbox copies locally and to offsite DR Site. • Backup for Backup Exec Admin. Load new tapes, remove full tapes to be sent to Iron Mountain, monitor backups • Assist in managing existing Citrix Farm 4.5, as well as new Citrix Farm 6.5 • Setup and manage all local and remote Windows Print Servers, Optio Print Server for ERP System, Bartender Print Server for labels. As well as Avalanche server that manages all handheld scanners across the company.• Configured and deployed HP Device Manager for 300 new Thin Clients to be used with new Citrix Farm.• Build SharePoint Farm backend, install and configure SQL and SharePoint with Alias.• Backup and Restore SQL DBs via LightSpeed or Scripts, minor changes to permissions within DBs Build and manage SQL servers, minor SQL queries

New York City, Ny, Us

• Provided support to multiple web products & software and assisted in the training of new hire employees. Exceeded department KPI (Key Performance Indicator) by maintaining an 80% availability rating. • Recognized for handling an average of 450 call per month while maintaining a first call resolution and response time. Averaged a 2.4 or below outstanding quality rating using a 3.0 or below scale. In addition, I was responsible for updating the main database with solutions to known problems.

• Contracted on the Reynolds and Reynolds Project. Was responsible for configuring computers for new associates, scheduling time with associates for resolving issues, as well as migration of associate’s data • Tasked with managing documentation for deployed pc’s, managing the installs, moves and surplus for approximately 2000 associates. Worked with asset management on hardware location accuracy. Unloaded new equipment from trucks and was responsible for staging work areas. • Acquired and utilized active directory skills which included: adding & removing computers, resetting passwords, disabling and enabling user accounts and computers. Was given additional responsibilities as a result of high proficiency performance. Was able to use Symantec.• Ghost skills which included: imaging computers, building images, restoring date from image and wiping hard drives.

Associate'S Degree, Information Technology

Education record