Bobby Keung Email & Phone Number

New York, United States

San Francisco Bay Area

San Francisco Bay Area

San Francisco, California, United States

Conducted qualitative user research interviews that showed 80% of users weren’t coming back to the site. This lead to a development of a hook model to improve user retention and signupsWorked with Engineering, Product Design, and Marketing to develop a news feed and peer to peer connection system to form our hook model and improve user retentionDeveloped wireframes to narrate the customer journey for our news feed, registration, and student matchmaking feature which lead to a positive NPS with beta testers

San Francisco, California

Lead the technical implementation of SSO integrations, data ingestion, content and customer configurations for SMB to Fortune 500 companies. Worked cross functionally with Product & Engineering (Data, Apps) to lead new implementation initiatives, identify areas of improvement to enhance the member experience, and reduce the implementation timeline for new customer launches using tooling such as GBQ, SQL, and Python.Maintained the post launch health of 40+ customers by investigating escalated member issues by our customer care team. Provided resolutions for issues regarding identified and aligned with Data Engineering regarding large impact issues found within our system.

San Francisco Bay Area

Lead strategic partnerships and align with client’s goals and KPIs that generate $500,000 annually by analyzing campaign results and optimizations of media plans for agencies & platforms.Oversaw the health and client growth providing custom solutions and training while meeting the quarterly growth of our company through renewals and upselling by 4% growth quarter to quarterWorked with product leadership to develop new features for our suite of products to increase adoption and revenue by 10%Selected Project Experience:Business Process ImprovementLed a BPI by replacing a written request form to a streamlined online form that improved efficiency in our team’s ability to scale out our client by 50% by learning & coding a new request form via Google App ScriptDeveloped Go To Market Strategy for $3 Million Content Measurement Product Led GTM strategy by creating process documentations, training videos, client engagement strategies and assignment of a support team

San Francisco Bay Area

Worked cross functionally with product leadership and sales to lead API development with video integration partnersResolved daily technical implementation, data scrubbing, troubleshooting with external client’s operations and management teamsMaintained the health and stability of digital studies by monitoring the campaigns and providing reports for clients to optimize their successManaged a portfolio of over 70 small to large accounts on their technical implementation Projects: Product Owner for Custom Video Integration Worked cross functionally with product leadership and sales to lead API development discussions with video integration partners to increase client usage by 35%

Solon, Oh

Gained a deeper understanding of programming languages such as C#, Javascript, and Ruby through their in depth training programTest and develop code for residential management software under the agile method

Irvine California

Focused on obtaining new prospects and developing sales strategies for a small startup with only 5 people to disrupt a $15 Million dollar industryPresented on key features and product vision in tradeshows and client calls with audience ranging from C-level execs, IT managers, and sales leadsCreated SOWs, Contracts, and billings to be used in post sales discussionsIdentified target audiences and developed brand recognition amongst competitors and marketplace

Sales: #1 in sales in applecare products and warranty for 4 quarters in our districtCustomer Relations: Defuse conflict between customer and employee relations. Engage individuals with questions about their products and determine the best solution.Technical Support: Repairs, Q/A testing for iOS and OSX operating systems.Leadership: Lead new initiatives and acted as mentor to the team to help our store reach our goals by providing feedback and training of new employees.