Bobbykins Cabatic Email & Phone Number

Al Ḩamriyah, United Arab Emirates

• Continuous collaborations with sales team and customer service team to attain customer needs.
• Prepare and send follow up on monthly statements of account (SOA's) to customers and ensure invoice are paid on due time.
• Provide clear communications with customers to obtain good service and customer satisfaction.
• Manage customer account queries, resolve disputes in payments and arrange account reconciliation
• Ensure payments is allocated properly to avoid discrepancies
• Provide correct payment information on weekly collection meetings.

Dubai, United Arab Emirates

• Provided continuous follow up to customers for their due payments and collection of payments
• Continuous monitoring customer credit limits, overdue arrears for insurance claim
• Ensure payment terms are followed, LC documents are aligned base on the agreements.
• Provided accurate reporting as to ageing and outstanding position, including target collectible within the month and non-collected on the previous month.
• Lead monthly receivable meeting with MD, Sales Team, Credit Risk Team.
• Highlight customers that need further attentions / legal

Dubai Investment Park, Dubai UAE

• Ensured all payments were made on time as per credit payment terms
• Identified accounts that will require special attention
• Handled customer's database under documentary credits
• Visit customers, collected payments, and managed all customer queries & follow-ups
• Provided efficient support to every customer's inquiry
• Prepared monthly report to sales that includes information on their customer account status

United Arab Emirates

• Supported UAE tender quotations following latest BASF technologies reflecting technical data sheets and method statements information.
• Identified different types of tenders for buildings, villas, hotels, bridges, sewerage treatment plants to ensure that our own product specification is identified and proposed
• Supported named projects and created forms under Project Tracking systems separately for each region
• Maintained customer details accurately.
• Used consultative techniques to understand customer needs and make strategic referrals to business partners.
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.