Leading Product and Technology at Teamfront. Teamfront acquires and builds market-leading vertical SaaS companies.

Envase is a private equity (PE) owned SaaS company that provides a logistics Transportation Management System (TMS) for intermodal container management. I lead and manage all product development and technology across our portfolio companies, along with M&A.

Created an IP roadmap responsible for shifting Astreya’s business model to recurring revenue with differentiation through innovation and automation. In each offering pillar, R&D designed and developed in house solutions while layering in commercial technologies. Managed R&D as well as Internal IT. Worked to scale and secure offerings and technologies to support Astreya’s planned growth with the implementation of a new ATS, CRM, and an HRIS with financials. Served as the data privacy officer bringing the company into GDPR compliance.

Played a critical role in enabling the company to grow from 420 to 1200+ employees and provide IT solutions & enterprise products in 35 countries—displaced several Fortune 500 IT services firms. Directed the creation and deployment of global IT solutions for some of the world’s largest high-tech companies, and managed the development of an enterprise software product in a spinoff start-up. Managed 140 employees in 12 countries to develop IT solutions for a large internet search company. Achieved 100% annual revenue growth in the program, and supported 21 managers. Provided the IT infrastructure and technology integration for M&A acquisitions. Integrated both companies’ technologies, including system security, network availability, and end-user support.Selected by my customers M&A manager to lead the IT for a Life Sciences venture; built and managed the IT team as the company grew.Secured a large social media company as a client (displaced two competitors), and managed a program for networking services—began in APAC; expanded the services to the U.S. after initial success. Played a leading role in developing a CRM product. Improved users’ experiences by customizing for their selling cycles. Provided employee portal which included training and career development; connected clients’ IT, HR systems, and financial data to it.Established and managed network service for a large online auction site. Provided infrastructure support in the data center, optimized business processes, and staffed & managed the PMO.Managed network and IT program for a major healthcare provider in Texas. Provided 24x7x365 network monitoring, transformation, and optimization. Reduced network outages, and made the network more holistic, cost-effective, and responsive to critical issues. Managed IT and network programs for smaller clients in several industries, including manufacturing, enterprise security software, airline, and aerospace.

Formed HireMore’s product management roadmap. Initially developed it as an applicant-tracking software system, and on-boarded five customers. Transformed product into a landmark hiring-as-a-service platform, and outpaced revenue goals 40%.Built and managed HireMore’s IT team, established IT in the cloud (with Amazon AWS), and ensured availability, security, and uptime. Managed HireMore’s HR, and finance.

Saved a troubled $25 million IT outsourcing contract and grew it by >$5 million. Created the service improvement plan, including financial management, delivery schedule, helpdesk, business continuity, and monthly review cadence. Met all SLAs and avoided six-figure penalties.Managed all data centers, global help desk, stabilized & upgraded the network, and improved system security. Met all backlogged orders, and supported an AS-400 upgrade. Implemented an account service catalog that enabled expansion of the contract into more revenue sources.

Managed $38 million Siebel CRM contract at Juniper Networks. Joined when much of the delivery framework had not been implemented and key equipment was not deployed. Managed 95 people across ten global teams, and directed all service delivery center functions. Analyzed software and hardware needs, presented a roadmap, and consolidated all equipment and processes into one data center—improved back-ups and system & data utilization >50%.Managed migration project for storage area network to a SAN Volume Controller and disk technology. Cut costs of the whole contract 18% and improved efficiency by consolidating systems in a low-cost facility.

Worked as the service delivery manager on $350 million IT outsourcing contract at Pearson Publishing. Led delivery of services for Unix, Intel, virtualization, enterprise storage, and backup & recovery.Boosted customer’s use of virtualization from <10% to >35%. Developed the strategic technical roadmap, and improved system stability and operational efficiency. Developed the source and target data deduplication solution, using NetApp SAN gateway for DR.Saved >$200K per year and reduced data recovery time by 10 hours by managing a 3-year program that optimized TSM implementation which encompassed >700 servers and 300 terabytes of data. Improved disaster recovery abilities by implementing EMC Data Domain-based replication solution.

Matrix-managed 18 people who delivered IT managed services, developed new business, and facilitated outsourcing globally for 21 external & internal customers.Managed >500 Unix servers for Phillip Morris at several data centers. Supported high availability, virtualization, disaster recovery planning & testing, process documentation, and deployment of best practices. Led project that migrated 61 SAP ERP databases with 42 terabytes of data to new disk storage technology, with no downtime.