Phongphany Lotsana Email & Phone Number

Zeeland, Michigan, United States

Oversaw the end-to-end importation process, from ISF (submission to final distribution center delivery - Led the strategic transition to establish robust internal controls, ensuring the utmost customs compliance standards during the transformation from a privately held entity to a publicly traded corporation subject to increased scrutiny - Effectively maintained comprehensive records and consistently addressed non-compliance issues related to customs import/export entry declarations, encompassing Lacey Declarations, HTSU Codes, proper heat treatment, and Bill of Lading (BOL) accuracy - Designed a comprehensive database to securely house vital vendor documents, effectively mitigating the risk associated with importing goods of uncertain origin

Zeeland, Michigan, United States

Provided diligent supervision and comprehensive training to the procurement operations team, equipping them with the skills and knowledge necessary to proficiently manage all processes essential for accurate cost control, quantity verification, and efficient material goods movement, ultimately optimizing inventory levels - Expanded the administrative team from a two-person unit to a four-person team and effectively mitigated the impact of the sudden departure of the previous manager on team productivity, ensuring consistent and uninterrupted output. - Eliminated outdated procedural requirements that previously impeded Operations from receiving materials seamlessly, resulting in an uninterrupted workflow and a notable increase in throughput - Efficiently reconciled invoices and resolved discrepancies related to received goods, ensuring timely and accurate payments - Conducted ongoing evaluations of all execution and resource allocation tasks, delivering vigilant oversight and expert guidance to optimize process efficiency, Incoterms compliance, and the fulfillment of delivery requirements for imported goods

Holland, Michigan

Managed and supervised two production lines comprising twenty employees, establishing a reputation as the primary resource for effectively educating and training new hires - Engaged in close collaboration with the engineering team to refine and customize production equipment, alleviating production constraints and elevating product quality standards - Implemented and adapted work procedures to align with production schedules

Managed and coordinated executive vacation, day-to-day meeting and travel schedules. Created and maintained computer and paper based filing and organization systems for documents. Identified and fostered media contact relationships. Compiled easy reference list for local and national publications for updates and mailings.Gathered competitive intelligence utilizing social media and internet resources to research market data. Created press release for events.

Washington D.C. Metro Area

Maintained constant contact with key clients to develop service offerings and answer needs.Coordinated with the founder of the company to facilitate customer projects and event planning.Developed all documentation, schedules, and instructions for clients and vendors.Kept projects on budget and moving efficiently through objectives.