Bobby Orr Email & Phone Number

Cincinnati, Ohio, United States

Cincinnati, OH

Cincinnati, Ohio Area

Bismarck, ND

• Desktop Support technician at St. Alexius Hospital during hospital wide transition to Epic.
• Deploy new computers, thin clients, and equipment needed for upgrade.
• Support in the testing of new applications and systems.
• Troubleshoot and diagnose hardware and software issues.
• Communicate work performed with project manager
• Educate hospital staff on hardware and software changes.

Florence, KY

• Tier 3 technical agent providing customer-friendly and proficient technical support to Time Warner Cable customers.
• Aid customers with specific issues and make changes to existing customer accounts.
• Troubleshoot customer issues with cable, internet and phone services.
• Analyze, diagnose, and correct hardware/software errors associated with TWC equipment to minimize customer downtime.
• Monitor the network using various diagnostic tools.
• Educate customers on the great… Show more Tier 3 technical agent providing customer-friendly and proficient technical support to Time Warner Cable customers.

• First contact customer support analyst responsible for addressing software and hardware concerns and delegating to appropriate staff.
• Collaborate with IS staff to provide computer help desk support via telephone and email communications with end-users.
• Analyze staff requests and escalate to appropriate teams/personnel.
• Diagnose, troubleshoot and resolve a range of software, hardware and connectivity issues.

Florence, KY

• Managed store inventory for management, pulled product from stock when needed to maintain customer satisfaction and provided technical help both in person and over the phone.
• ¬Provided customer service by recommending the right product to suit the customer’s needs.
• Diagnosed and repaired various computer malfunctions including software and hardware issues
• Worked in conjunction with the sales management team to provide the best customer support.
• Performed hardware and… Show more Managed store inventory for management, pulled product from stock when needed to maintain customer satisfaction and provided technical help both in person and over the phone.
• Performed hardware and software upgrades to new and old computer systems

Florence, KY

• Maintained client SQL databases remotely using tickets and phone support.
• ¬Assisted customers with database and sql server failures using a ticket system
• Troubleshoot and repaired database backups, job failures and connection problems to sql servers.
• Answered phones and responded to emails by creating work orders for customer’s technical problems.
• Remotely connected to users machines using multiple computers and screens.
• Completed scheduled SQL Server back… Show more Maintained client SQL databases remotely using tickets and phone support.

Louisville, Kentucky Area

• Assisted patrons with computer problems involving system freezing, log in issues and hardware failures.
• Helped patrons reserve computer time and maintained a quite working area
• Every morning computer’s had to be logged on and ready for use before patrons arrived.
• Maintained a clean working area for patrons.
• Assisted with computer classes to help patrons with Excel, Word, ancestry look up and other various library resources

Bachelors, Computer Information Technology

Associate, Information Technology