Bobby Orr Email & Phone Number

Independence, Ky, Us

Cincinnati, Ohio, United States

Cincinnati, Oh

Cincinnati, Ohio Area

Bismarck, Nd

Desktop Support technician at St. Alexius Hospital during hospital wide transition to Epic.• Deploy new computers, thin clients, and equipment needed for upgrade.• Support in the testing of new applications and systems.• Troubleshoot and diagnose hardware and software issues.• Communicate work performed with project manager• Educate hospital staff on hardware and software changes.

Florence, Ky

Tier 3 technical agent providing customer-friendly and proficient technical support to Time Warner Cable customers.• Aid customers with specific issues and make changes to existing customer accounts.• Troubleshoot customer issues with cable, internet and phone services.• Analyze, diagnose, and correct hardware/software errors associated with TWC equipment to minimize customer downtime.• Monitor the network using various diagnostic tools.• Educate customers on the great… Show more Tier 3 technical agent providing customer-friendly and proficient technical support to Time Warner Cable customers.• Aid customers with specific issues and make changes to existing customer accounts.• Troubleshoot customer issues with cable, internet and phone services.• Analyze, diagnose, and correct hardware/software errors associated with TWC equipment to minimize customer downtime.• Monitor the network using various diagnostic tools.• Educate customers on the great products and resources that TWC offers. Show less

First contact customer support analyst responsible for addressing software and hardware concerns and delegating to appropriate staff.•Collaborate with IS staff to provide computer help desk support via telephone and email communications with end-users.•Analyze staff requests and escalate to appropriate teams/personnel. •Diagnose, troubleshoot and resolve a range of software, hardware and connectivity issues.

Florence, Ky

Managed store inventory for management, pulled product from stock when needed to maintain customer satisfaction and provided technical help both in person and over the phone.• ¬Provided customer service by recommending the right product to suit the customer’s needs.• Diagnosed and repaired various computer malfunctions including software and hardware issues• Worked in conjunction with the sales management team to provide the best customer support.• Performed hardware and… Show more Managed store inventory for management, pulled product from stock when needed to maintain customer satisfaction and provided technical help both in person and over the phone.• ¬Provided customer service by recommending the right product to suit the customer’s needs.• Diagnosed and repaired various computer malfunctions including software and hardware issues• Worked in conjunction with the sales management team to provide the best customer support.• Performed hardware and software upgrades to new and old computer systems• Ordered parts for customer PC’s when stock was out.• Installed Windows XP, Vista, and 7 Operating Systems.• Installed hardware such as hard drives, RAM, motherboards, graphics cards etc..• Performed virus removal using various removal tools.• Provided phone support troubleshooting and walking the customer through problems they had faced• Documented all work performed using a ticket system keeping other technicians and the customer informed. Show less

Florence, Ky

Maintained client SQL databases remotely using tickets and phone support.• ¬Assisted customers with database and sql server failures using a ticket system• Troubleshoot and repaired database backups, job failures and connection problems to sql servers.• Answered phones and responded to emails by creating work orders for customer’s technical problems.• Remotely connected to users machines using multiple computers and screens.• Completed scheduled SQL Server back… Show more Maintained client SQL databases remotely using tickets and phone support.• ¬Assisted customers with database and sql server failures using a ticket system• Troubleshoot and repaired database backups, job failures and connection problems to sql servers.• Answered phones and responded to emails by creating work orders for customer’s technical problems.• Remotely connected to users machines using multiple computers and screens.• Completed scheduled SQL Server back up’s• Added users to sql servers granting necessary permissions.• Reset user’s passwords using active directory.• Added users to SQL servers granting necessary permissions.• Documented all work performed on each ticket keeping the customer and other technicians informed on the work performed• Escalated tickets for Database Administrators to troubleshoot as appropriate. Show less

Louisville, Kentucky Area

• Assisted patrons with computer problems involving system freezing, log in issues and hardware failures.• Helped patrons reserve computer time and maintained a quite working area• Every morning computer’s had to be logged on and ready for use before patrons arrived.• Maintained a clean working area for patrons.• Assisted with computer classes to help patrons with Excel, Word, ancestry look up and other various library resources

Bachelors, Computer Information Technology

Associate, Information Technology