• Searching prior art using specialized technology systems to ensure that an invention is new and unique.• Reviewing patent applications for potentially new inventions and innovations to ensure they meet the agency's requirements.• Writing legal office actions on patentability and respond to patent applications.

• Use SQL, Mongo, internal tools, or additional applications to solve issues or meet the needs of internal and external customers.• Implement Unit testing processes within developed and existing code base using current technologies.• Execute proactive support tasks to detect application malfunctions ahead of time and reduce time to solution.• Develop, sustain and evaluate delegated business processes and related applications.• Maintain good professional relationships with… Show more • Use SQL, Mongo, internal tools, or additional applications to solve issues or meet the needs of internal and external customers.• Implement Unit testing processes within developed and existing code base using current technologies.• Execute proactive support tasks to detect application malfunctions ahead of time and reduce time to solution.• Develop, sustain and evaluate delegated business processes and related applications.• Maintain good professional relationships with counterparts of engineering and customer support departments. Show less

• Implement integrations for API, SSO, and nightly import between client systems and our own platforms.• Hold discovery calls with clients prior to initial setup to discuss goals for their program and explain our solutions available to them.• Perform data cleanup using Excel and SQL.• Collaborate with sales and customer success teams to provide the best onboarding experience for new and returning customers.

• Created and maintained data dashboards in Power BI, Smartsheet, and Zendesk to measure volume, productivity, and progress towards team goals.• Led the transition to the Zendesk Chat and Support platform for my department.• Selected to supervise and organize the instructional teams that provided large-scale, short-term support to hundreds of thousands of students during a critical incident.• Trained new team members and provided ongoing feedback through regular one-on-ones.•… Show more • Created and maintained data dashboards in Power BI, Smartsheet, and Zendesk to measure volume, productivity, and progress towards team goals.• Led the transition to the Zendesk Chat and Support platform for my department.• Selected to supervise and organize the instructional teams that provided large-scale, short-term support to hundreds of thousands of students during a critical incident.• Trained new team members and provided ongoing feedback through regular one-on-ones.• Responsible for initial interviews of job candidates and participated in hiring decisions. Show less

• Provided on-demand tutoring, through chat and over the phone, for middle school science and math up to AP Physics and AP Calculus.• Scheduled one-on-one tutoring sessions utilizing online whiteboards for in-depth instruction.• Engaged students with proactive outreach through email and over the phone.

• Hosted weekly trivia nights at Monkey Pants Bar & Grill. Also hosted occasional trivia for the radio station 93.3 Alt AZ.• Created 50+ unique trivia questions each week on a wide array of topics, some utilizing pictures and audio.• Increased bar attendance by bringing in several repeat groups and welcoming new participants each week.

• Assist instructor during lectures and help students with in-class problem sets.• Led laboratory sessions and recitations for groups of over 60 undergraduate students.• Held office hours twice a week in the tutoring center and provided tutoring for walk-in students from all physics classes.• Presented detailed analysis of pass/fail rates to the department, with regards to the learning assistant program, in order to improve student retention and learning in the classroom.

• Met challenging quotas for picking orders from the warehouse floor.• Cross-trained in quality control, packing, and supported other areas of warehouse as needed.• Member of the PHX6 team which set a record for number of items shipped during Peak Season.

• Provided professional and courteous customer service over the phone and in person.• Developed a thorough understanding of the roads and neighborhoods in my delivery zone in order to quickly and safely deliver orders.

• Interviewed, hired, trained, and supervised teams of student employees. • Facilitated communication and cooperation between departments to host student lead events and graduation ceremonies.• Involved in the financial planning and creative design of improvements made to the Kirk Student Center.• Represented the Maricopa Community College District at the Association of College Unions International conference in 2012.