Bobby Powers Email & Phone Number

United States, Us

* 12,000+ followers on Medium.com* Have been ranked as a "Top Writer" on Medium for Leadership, Advice, Books, Reading, and Writing* Contributing writer to publications like Fast Company, The Startup, Entrepreneur's Handbook, Better Humans, The Writing Cooperative, The Ascent, Mind Cafe, Exeleon Magazine, and many more* Accepted into the "Medium Creator Fellowship" for Aug-Oct 2021* Published 200+ articles and ~100 book reviews on business and leadership books on my website BobbyPowers.com

New York, Us

Responsible for overseeing company culture, employee experience, onboarding, and manager trainingPartnered with Sales to create enablement tools like pitch decks, signoff rubrics, & sales scripts*Note: The Block laid off nearly 40% of the company in April 2023, including my role.

New York, Us

Responsible for overseeing company culture, employee experience, onboarding, and manager trainingBuilt company-wide onboarding program from scratch that helped company grow 130% in sizeAchieved a 98% favorable satisfaction score from new hires for employee onboarding processLaunched monthly trainings that helped 82% of employees feel they could grow their career at The BlockUpskilled and trained 35+ managers and executives to help them improve skills like delegation, feedback, performance management, and remote managementDeveloped the company’s first People Analytics dashboard, used by execs to see engagement dataCreated multiple internal communications resources such as a company-wide Communication Standards guide, Culture Document, Leadership Operating Guides for managers, etc.

New York, Ny, Us

Responsible for advising customers on L&D strategy and managing Spokn's audio training libraryAdvised ServiceNow, Mixpanel, FabFitFun, and other customers on L&D programs and implementationOversaw payroll, benefits, recruiting, and all HR functionsBuilt the company's HR processes from scratch, including hiring, onboarding, core values, and HRISImplemented 5 enterprise software systems companywide, including Salesforce, Rippling, and LeverManaged an L&D content library of 1,600+ audio articles from publishers like Harvard, MIT, McKinsey, BCG, First Round Review, Behavioral Scientist, and NorthwesternCurated and published 100 new articles for Spokn's L&D catalogDrafted the company's first Employee HandbookRolled out Objectives and Key Results (OKRs) companywide and educated every employee about themLed my department to accomplish 81% of our departmental OKRs (above the OKR standard of 70%)Researched trends in L&D, Internal Comms, audio learning, mobile learning, microlearning, podcasting, HR buyer personas, and remote work to improve our company's sales pitch and GTM strategy

Seattle, Wa, Us

Responsible for people operations/analytics, internal communication, learning and development (L&D), and employee engagementCoordinated weekly company meetings during COVID-19 to keep employees engaged and informedManaged the company’s annual KPI goal-setting process, driving goal accountability across all teamsDeveloped people analytics dashboard to track employee engagement, development, and attritionCoordinated over 20 webinars to generate new revenue and assist current clients during COVID-19 Assisted with business strategy, especially as it relates to company culture and employee growth

Seattle, Wa, Us

Responsible for overseeing employee development, including new hire training and leadership trainingWrote an internal leadership guidebook (26,000 words) for new managers to help them transition into their initial management role with the companyLaunched a 3-day onboarding program for new hires to give them a comprehensive understanding of the company's operations (avg. rating for onboarding experience: 9.4/10)Created training process for the Customer Support team that cut new hire ramp time in half (3 months vs. 6 months)Developed a companywide leadership training program that provides 1-2 trainings/month for any employees who want to learn more about how to lead--regardless of their role in the companyCreated a "Gravity Speaker Series" to bring in interesting outside speakers who can help our company learn new things. Past speakers have included bestselling authors Ryan Holiday and Daniel Pink.Added People Analytics to my job in Oct 2019 to improve the way we track & use employee dataDeployed a new company survey tool to gather employee feedbackIncreased participation in the company's annual survey from 65 percent to 97 percent

Seattle, Wa, Us

Responsible for generating ad hoc financial reports and analysis for the company(Gravity prefers to have new managers start in an operational, individual contributor role to learn the business before stepping into Gravity management, so I began in this role, then transitioned into the Head of L&D role as I built out that position.)Analyzed credit card processing statements for potential clients to inform them how much they're paying in hidden fees/markup to their current card processorCalculated expected costs, revenue, and margin for new business opportunitiesCompleted over 600 financial proposals for new prospective clientsServed as "CEO" of Leadership Development Training Task Force to create a comprehensive training and development program for the company

Boise, Idaho, Us

Responsible for managing a department of 160 employees in HQ office in Boise, ID and satellite office in Edinburgh, ScotlandProvided investment accounting and reporting to over 1,000 clients across the world ($2.2 trillion in investments)Achieved customer satisfaction score of 97% throughout the departmentManaged $12 million budget with frugality (6% under budget)Met onsite with customers over 140 times to provide personal training and solicit feedbackReported directly to the CEO and presented quarterly updates to the Board of DirectorsPresented trainings or keynote address for three conferencesDeveloped and executed the company’s first Client Services Conference, a full-day training seminar for employeesEmphasized a culture of leadership, mentorship, and continuous improvement across the department to ensure every team member continued to progress and learn new things every dayRelevant skills: Leadership, Management, Conflict Resolution, Project Management, Customer Service, Negotiation, Finance, Accounting, Microsoft Excel, Microsoft Office Suite, Public Speaking, SQL, Team Building, Leadership Development, Budget Management, International Business, Process Improvement, JIRA, Confluence

Boise, Idaho, Us

Responsible for leading a 12-person team that advised clients on investment accounting and finance best practicesAssisted Qualcomm, Cisco, UPS, and other Fortune 500 clients with their GAAP accounting reports and SEC disclosuresInnovated new ways to track and improve client engagement and rolled out new processes to the entire departmentProvided mentorship and training to a motivated and intelligent team of employeesRelevant skills: Customer Service, Leadership, Management, GAAP Accounting, Financial Reporting, Financial Analysis, Conflict Resolution, Negotiation, Finance, Accounting, Microsoft Excel, Microsoft Office Suite, SQL, Team Building, Leadership Development, Process Improvement, JIRA, Confluence

Boise, Idaho, Us

Responsible for serving as Clearwater’s main point of contact for LinkedIn, Facebook, Twitter, Yahoo!, and 16 other clients Managed client relationships of $115 billion in investmentsSelected to train and mentor three new employeesAchieved perfect 100% net promoter score (NPS)Coordinated resources to provide timely, thorough, and accurate solutions to client inquiries and requestsRelevant skills: Customer Service, GAAP Accounting, Financial Reporting, Financial Analysis, Conflict Resolution, Finance, Accounting, Microsoft Excel, Microsoft Office Suite, SQL, Process Improvement, JIRA, Confluence

Boise, Idaho, Us

Responsible for leading a team of 12 software developers and QA analysts to create new reports and release new featuresManaged two full re-writes of core software modules on the Clearwater platformSelected to lead four large cross-team projects for the companyGenerated product satisfaction score of 98% by listening to client needs and releasing timely updatesMet personally with dozens of clients to gather their feedback on product improvements, including multiple onsite visits with Fortune 500 clientsResearched user preferences, drafted mock-ups, wrote requirements documents, and coordinated deploymentsLed team iteration planning meetings and retrospectives (to identify ways we could improve as a team)Presented online webinars to teach clients about featuresRelevant skills: Product Management, Project Management, Agile/Scrum, User Interface and User Experience Development (UI and UX), Public Speaking, Cross-Team Development and Program Management, Customer Service, Leadership, Microsoft Excel, Microsoft Office Suite, Process Improvement, Continuous Improvement, JIRA, Confluence, Balsamiq

Minneapolis, Mn, Us

Responsible for serving as an Assistant Store Manager and leading a team of 50 people overseeing logistics processesManaged backroom inventory and sales floor replenishment for a store with $20 million in annual revenueConsistently achieved the top inventory location accuracy in region of 63 Target storesPassed promotional interviews in first year as an Executive Team LeaderRelevant

Salem, Or, Us

Mentor/assistant for a diverse team of first-year graduate business studentsProvided candid feedback on the team's papers and presentations before submission

Minneapolis, Mn, Us

Trained for 10 weeks in all functional areas of the store, learning exactly what it takes to be an Executive Team Leader in the organizationProvided timely and friendly support to guests (consumers) on the sales floor

Responsible for door-to-door sales of pest control servicesRanked as the #3 first-year ServicePro sales representative in the country for monthly salesGenerated over $25,000 in revenue for ServicePro in under two months

Caldwell, Id, Us

Drafted a resolution to resolve the problem of the large class sizes in the college’s winter term structure; the resolution passed unanimously in Senate, as well as in the faculty’s curriculum council, and was approved by the Board of TrusteesReported upon my student constituency to The College of Idaho Board of Trustees in their quarterly meetingsCo-chaired the Honor Code Implementation Committee to innovative creative ways to implement the Honor Code on campusServed on the Presidential Selection Committee to seek a replacement for retiring College of Idaho President Robert Hoover

Boise, Id, Us

Responsible for researching and updating the listing of grants received by Idaho companies for Small Business Innovation ResearchUtilized Microsoft Excel to compile statistics demonstrating Idaho's progress in the SBIR program Chosen to serve on the Website Policy Team to develop a style guide for Idaho's Department of Commerce website

Milwaukee, Wi, Us

Responsible for recommending life, health, and disability insurance options for potential clientsEntrepreneurially met with my own clientele base to discuss insurance optionsPresented analysis of each customer's financial situation

Master Of Business Administration (M.B.A.)

Bachelors Of Arts, Business Administration; History And Leadership