Oversee short and long term planning strategies for the hotel's Front Office operationsForecast and recommend budget, labor cost plans and objectives within approved plansAdministrator of departmental payroll and scheduling processes based on operational needsFacilitator of department interviewing, hiring and training of all new employeesCreated individual success plans for staff, concentrating on staff development

Assisted in coordinating and conducting monthly Front Office meetingsMaintained inventory and purchasing of all supplies within proposed budgeted plansCoached and counseled employees to reflect Hyatt service standards and proceduresCreated employee upgrade incentive program, in turn generating additional revenue for the hotel.

Coordinated all bookings between Group Sales and ReservationsMonitored and assessed all lost business reportsConducted weekly convention pick-up meeting, reviewing reservation activity Monitored and implemented strategies for Internet distribution channelsParticipated in strategic hotel marketing plans by monitoring future rooms occupancy and revenues