Bobby Cox Email & Phone Number

Austin, Texas, US

- Executed a strategic technology plan, aligning cloud infrastructure with business goals to enhance operational efficiency and scalability.- Led a global, high-performing TechOps team, promoting a culture of continuous improvement, innovation, and learning while overseeing cloud operations, IT systems, and network infrastructure.- Managed resources.

Santa Ana, CA, US

- Led a team of Linux and Windows Systems Administrators responsible for the continuity and resiliency of TrustCommerce's production private cloud, corporate IT, and release engineering.- In 1 month, I implemented Agile Methodology to manage team tasks and projects, enabling a more efficient workflow and reducing delivery time by 20%. - In 2 months, I.

• I led a geo-distributed team of 10 Sr/DevOps Engineers in the US, Armenia, Portugal, Colombia, and Australia. I led the DevOps Team, engaging in Cloud Engineering, SRE, and Automation for the Eptura products in Azure.
• Led efforts to implement cost savings with Eptura Observability tools, effectively reducing spending by 30%
• Enhanced operational workflow productivity by applying Agile procedures and processes
• Implemented a true follow-the-sun on-call process, reducing alert fatigue and contributing to the wellness of the team
• Created a process to operationalize security compliance procedures and evidence gathering for the DevOps Team
• Facilitated the plan to migrate product(s) from AWS to Azure.

Denver, CO, US

• In this role, I led a distributed team comprised of a Senior DevOps Manager and 21 DevOps Engineers in the US, India, and Ukraine, functioning as a technology leader, strategist, and innovator. I also provided.
• Led efforts to migrate four products from the on-prem data center to the Cloud (AWS).
• Lead team to complete migration of 80+ pipelines from Azure DevOps to GitLab CI.
• Enhanced operational workflow productivities by applying Agile processes.
• Established first quarter goal to eliminate all single points of failure on the DevOps Team, significantly increasing our ability to support internal customers.

Denver, CO, US

• # Promoted from Linux Services Manager to Director, Technology and SaaS OperationsServed as a leader, strategist, and innovator for a team of senior deployment engineers, systems administrators, automation engineers.
• Enhanced operational efficiency by successfully transforming implementation of centralized authentication, automated patch and configuration management, and host-based intrusion detection system across the Linux.
• Minimized more than $100K operational cost by upgrading off-shore NOC with VictorOps incident response software.
• Utilized Agile processes and improved operational workflow efficiencies.
• Reduced MTTR by 10% by implementing a revised incident response process
• Implemented best business, technology, and team management strategies. # Awarded the 2018 Vertafore Way Award.

Denver, CO, US

• Led the Linux services team of eight system engineers and delivered technical support and guidance for all environments supporting the development life cycle from DEV/QA through production. Established, trained, and.
• Deployed configuration management for 100% of the Linux servers.
• Implemented Quarterly patching for over 500 Linux servers.
• Fully managed and supported over 400 VMs hosted in SkyTap cloud service.
• Reduced time to patch 500 servers by 25% by applying centralized patching software.
• Identified areas of improvement and resolved all queries and incidents as per SLA.

Eden Prairie, Minnesota, US

• Supported, trained, and coached a domestic and international team of 8 senior engineers: Linux systems engineers, MySQL DBAs, network administrators, and storage admins supporting Alert Logic’s servers, VMware.
• Decreased costs by centralizing all system-wide vendor management for hardware and software purchases.
• Staff recruitment and retention activities.
• Achieved a high level of customer satisfaction by performing as an incident manager for issues impacting customers.
• Increased server responsibility count by 50% by merging DEV/QA and production teams.

Bachelor Of Science In Computer Information Systems And Management, Computer Information Systems And Management

Computer Network Systems Technology, Computer Network Services