- Executed a strategic technology plan, aligning cloud infrastructure with business goals to enhance operational efficiency and scalability.- Led a global, high-performing TechOps team, promoting a culture of continuous improvement, innovation, and learning while overseeing cloud operations, IT systems, and network infrastructure.- Managed resources, optimizing cost-effectiveness through strategic technology procurement and client negotiations.- Ensured compliance with industry regulations and best practices, mitigating risks and maintaining high availability, disaster recovery, and security.- Evaluated and integrated emerging technologies, enhancing system performance, reliability, and overall business operations.

- Led a team of Linux and Windows Systems Administrators responsible for the continuity and resiliency of TrustCommerce's production private cloud, corporate IT, and release engineering.- In 1 month, I implemented Agile Methodology to manage team tasks and projects, enabling a more efficient workflow and reducing delivery time by 20%. - In 2 months, I created and standardized processes and procedures for project intake and prioritization, resulting in a 30% increase in project completion rate.- Mentored and trained team members to improve their technical and leadership skills, resulting in increased team performance and a more collaborative work environment.

I led a geo-distributed team of 10 Sr/DevOps Engineers in the US, Armenia, Portugal, Colombia, and Australia. I led the DevOps Team, engaging in Cloud Engineering, SRE, and Automation for the Eptura products in Azure, Azure Gov Cloud, and AWS. Following are some of my key accomplishments from this role:• Led efforts to implement cost savings with Eptura Observability tools, effectively reducing spending by 30% • Enhanced operational workflow productivity by applying Agile procedures and processes• Implemented a true follow-the-sun on-call process, reducing alert fatigue and contributing to the wellness of the team• Created a process to operationalize security compliance procedures and evidence gathering for the DevOps Team• Facilitated the plan to migrate product(s) from AWS to Azure.• Participate in on-call as a tertiary for the team, contributing to the operational support of the Eptura products.• Led teams' contributions to stand up a FedRamp-certified environment in Azure Gov Cloud

In this role, I led a distributed team comprised of a Senior DevOps Manager and 21 DevOps Engineers in the US, India, and Ukraine, functioning as a technology leader, strategist, and innovator. I also provided architectural direction and level 3 application support, deploying and automating business applications to ensure seamless workflow. Moreover, I supervised the DevOps Team migrating an on-prem application to AWS, providing CI/CD and Infrastructure as Code (IaC) support. Following are some of my key accomplishments from this role:• Led efforts to migrate four products from the on-prem data center to the Cloud (AWS).• Lead team to complete migration of 80+ pipelines from Azure DevOps to GitLab CI.• Enhanced operational workflow productivities by applying Agile processes.• Established first quarter goal to eliminate all single points of failure on the DevOps Team, significantly increasing our ability to support internal customers.

# Promoted from Linux Services Manager to Director, Technology and SaaS OperationsServed as a leader, strategist, and innovator for a team of senior deployment engineers, systems administrators, automation engineers, and DBAs. Streamlined all operations by providing architectural direction, level 3 application support, application deployment, and automation of business applications.Following are some of my key accomplishments from this role:• Enhanced operational efficiency by successfully transforming implementation of centralized authentication, automated patch and configuration management, and host-based intrusion detection system across the Linux platform.• Minimized more than $100K operational cost by upgrading off-shore NOC with VictorOps incident response software.• Utilized Agile processes and improved operational workflow efficiencies.• Reduced MTTR by 10% by implementing a revised incident response process• Implemented best business, technology, and team management strategies. # Awarded the 2018 Vertafore Way Award.

Led the Linux services team of eight system engineers and delivered technical support and guidance for all environments supporting the development life cycle from DEV/QA through production. Established, trained, and coached the development teams with new software releases and deployments to Oracle Enterprise Linux (OEL) and AIX servers. Resolved technical problems promptly. Designed and maintained all system tools for all scripts and automation processes and monitored all capacity planning. Developed an infrastructure to support all business requirements and performed regular troubleshooting on the system to resolve all issues.Following are some of my key accomplishments from this role:• Deployed configuration management for 100% of the Linux servers.• Implemented Quarterly patching for over 500 Linux servers.• Fully managed and supported over 400 VMs hosted in SkyTap cloud service.• Reduced time to patch 500 servers by 25% by applying centralized patching software.• Identified areas of improvement and resolved all queries and incidents as per SLA.• Owned responsibility for the diagnosis, technical fixes, and workaround implementations. • Ensured continuous process improvement by deploying and conducting 24/7 escalation on-call rotation for mission-critical issues.• Assessed needs for skill improvement and trained, guided, and motivated team members.

Supported, trained, and coached a domestic and international team of 8 senior engineers: Linux systems engineers, MySQL DBAs, network administrators, and storage admins supporting Alert Logic’s servers, VMware infrastructure, MySQL database, SAN storage, and network infrastructure.Following are some of my key accomplishments from this role:• Decreased costs by centralizing all system-wide vendor management for hardware and software purchases.• Staff recruitment and retention activities.• Achieved a high level of customer satisfaction by performing as an incident manager for issues impacting customers.• Increased server responsibility count by 50% by merging DEV/QA and production teams.