Roberto Roa Email & Phone Number

Valenzuela, NCR, PH

Cebu City, Cebu, PH

London, London, GB

Perth, WA, AU

Newport Beach, California, US

• Ensured the ongoing maintenance and updating of information systems and infrastructure, including hardware, software, and applications
• Set direction and created policies that ensured high availability of the IT systems of the company
• Worked with Product Dev and Engineering for capacity planning, maintenance and replacements of IT infrastructure supporting company’s products and services
• Set the direction for customer support strategies ensuring a high level of customer satisfaction
• Built and managed a competent Technical operations team for both internal and external requirements
• Provided logistical support for materials acquisition needed for product development

Responsible for the development/establishment and direction of the new Service Delivery Department. Among one of the significant contributions to NII is the implementation of a ServiceDesk system and revamp of support service policies, with the end-goal of bringing an efficient and manageable support service infrastructure for internal, and primarily, for.

Responsible for the direction, coordination, implementation, execution, control and completion of an Infrastructure-as-a-Service project for one of the leading and largest telco companies in the Philippines, ensuring consistency with company strategy, commitments and goals.

- Performed an evaluation/assessment/audit on their existing hardware and software systems- Oversaw the rehabilitation of the data center and network infrastructure, including set up/administration of new servers, relocation of key switches at the City Hall, established a secure wi-fi environment by reconfiguring the Tropos router, etc..- PM'd the.

Responsible for managing, training and providing leadership to assigned technical staff, continuously striving to enhance services provided to West clients and internal customers.Manage the day-to-day activities of assigned staff in providing efficient, secure, and properly maintained programs and/or systems which meet end user (i.e., client, internal.

Nashville, Tennessee, US

Directly involved in all aspects of project implementation for the various accounts held by the company, from build-out to roll-out. Directed implementation and setup of information technology-based development projects. Evaluated IT requirements of potential investments, acquisitions and joint ventures. Developed policies and procedures.Maintained and.

Engineering

High School