● Supervise key terminal staff to monitor operations at all company truck terminals, ensuring workload iscompleted per customer expectations: efficiently, safely and compliant with all applicable regulations● Managed 40+ drivers across multiple different contracts. ● Coordinate with third party maintenance contractors to keep owned/leased trucks operating.● Maintain a high degree of success with issues related to drivers, rates, customers, and other proprietary KPIs. ● Maintain food safety, cold chain compliance while working with reefer units.

● Supervise key terminal staff to monitor operations at all company truck terminals, ensuring workload iscompleted per customer expectations: efficiently, safely and compliant with all applicable regulations● Managed 50+ drivers across multiple different contracts. ● Coordinate with company maintenance personnel and terminal supervision to keep owned/leased trucks ● Maintain a high degree of confidentiality with issues related to drivers (private and personal matters), rates, customers, and other proprietary items trailers maintained, safe, and operating per federal, state and local law while managing associated costs● Share in off-hours/weekend call duties with other staff members and management

● Managed the scheduling operations of all sites and all short-term specials for the G4S Dallas Market made up of five major cities. ● Supervised 10 Operations Managers overseeing a market of 3,000employees, as well as a personal account portfolio totaling around 12 front-linesupervisors and 400+ supervised employees and 50+ unsupervised employeesdirectly reporting to me.● Maintained a market portfolio of averaging 103K+ billed hours including maintaining a mix of operational needs including payroll, client interaction, and scheduling.● Experience managing multi-million dollar portfolios. ● Conducted coachings and managed all disciplinary actions.● Traveled to different market locations to help roll out new workforce departments by providing payroll training and/or workforce training to field supervisors and district managers.

● Managed security operations at multiple locations for a mortgage  company in a business professional environment .  ● Maintained payroll, scheduling, hiring, corrective actions and all  other operational requirements for a total of 1000+ billed hours  made of 28 non-commissioned officers, 4 commissioned officers  and 6 shift supervisors across two separate locations.    ● Worked in a daily client facing environment that required  excellent organizational skills and daily reports that were  submitted to a national client.  ● Maintained a 1.2% average overtime rate weekly​. ● Required to maintain weekly risk reports that were verbally given in the weekly operational meeting with the vice-presidents of each department. ● Negotiated bill rates on behalf of G4S for short term specials

● Managed a distribution center maintaining multiple posts.  ● Maintained a total of 504 billed hours made of 14 officers,  including payroll, scheduling, hiring, corrective actions and all  other operational requirements.    ● Worked in a daily client facing environment that required  excellent organizational skills and daily reports that were  submitted to a national client.  ● Responded to numerous ​issues including thefts, damaged property, gas leaks and alarms

● Work in hospital and prison setting providing security needs with no  direct supervisor onsite.  ● Preformed escort and restrain on inmates in a public setting.● Preformed armed transport duties as well and carrying batons, handcuffs and oc spray. ● Provided Medical Transport to Hospice inmates in a prison to hospital setting.

● Managed 15 dispatcher and a market of 80 drivers with CDL Class A equipment.● Ensured FMCSA and DOT compliance.● Responsible for load board and call center software. ● Managed P&L using Quickbooks and Excel.● Managed B2B interactions with clients. ● Negotiated rates for local and OTR freight.

● Handled and researched escalated issues requiring supervisory interventionto the customer satisfaction in a timely manner.● Coordinated training for 100+ customer service representatives.● Conducted new hire training for government call centers and also providedon-going support following the training period to ensure departmentalguidelines were continuously met.● Developed and administered all training materials as well as communicatedinformation / updates/changes to the staff.● Performed monthly Quality Assurance on all staff to ensure all aspects ofService Excellence Program are met by analyzing trends and monthlyresults to determine additional training needs.