Bobby Villegas Email & Phone Number

Arlington, Virginia, United States

Greater Atlanta Area

• Assisting presales team with Level of Efforts (LOE) for all UC Collaboration engagements
• Participate with a peer-to-peer reviewing process of all UC Collaboration scopes of work (SOW) with presales teams
• Review all signed UC Collaboration signed SOWs and assign a UC Collab team member based on availability and skill.
• Assist UC Collab team members on best practice deployments and designs
• Engaged on all UC Collab projects during initial discussion with customers
• Participate on manager / practice leads monthly discussions around technology practices

Alpharetta, Georgia

• Deploying and upgrading Cisco Unified Communication Manager, Cisco Unity Connection, Cisco IM and Presence, and Cisco Unified Contact Center Express version 9.X on UCS platforms.
• Deploying and upgrading third party applications, Xmedius and VistaPoint.
• Deploying and upgrading Cisco IOS layer 2 and layer 3 devices.
• Designing complex dial plans for projects.
• Troubleshooting VoIP complex networks.
• Designing technical pre-implementation project plans and supporting post implementation documentation.

Greater Atlanta Area

• On-site consultant at Intercontinental Hotels Group (IHG), providing design and VoIP infrastructure support to global operations. Engagement includes providing support to senior level engineering departments with a.
• Cisco IPT and VoIP/Data infrastructure designs
• Design documentation and technical specifications for global VoIP infrastructure
• Deployment of voice related software such as Esnatech’s Office-Links voicemail and digital Fax solutions
• Senior Engineer responsible for SIP fail-over design and implementation.
• Problem identification and remediation with global links in the VoIP network

Greater Atlanta Area - Southern Regional States

• Working with national clients on advanced projects and serving as an expert in Cisco VoIP and Data. Provide pre-sales support, as well as, consulting services for different aspects of the network systems design process.
• Cisco IPT and VoIP/Data infrastructure designs.
• Technical management of Cisco IPT and VoIP implementation projects.
• Troubleshooting complex VoIP problems
• Assist customers and field technicians in troubleshooting Layer 2 & Layer 3 hardware and software related issues.
• Active on a National level implementation support team

Norcross, Georgia

• Assist small / large customers with planning and designing VoIP networks. Develop and recommend solutions to optimize an existing network infrastructure to support VOIP traffic. Implement approved developments and.
• Oversee VoIP installation projects for multi-site customer projects
• Consult with Sales team on Scope of Work, design documentation, and low level design specifics
• Assist customers with solutions to complex routing and switching problems
• Customer training on Cisco Unified CallManager, SIP and TDM trunking, and switching
• Provided tier 2 support for staging center technicians for all Cisco and Juniper network devices

Norcross, Georgia

• Field Engineer for all telecom installations in the southeast region. During this tour, my position also included the early stages of integrating Nortel and Cisco platforms to form a VoIP infrastructure for customers.
• Provide Tier 2 support for field service technicians and sales engineers
• Project management for full level installation and maintenance of various networks
• Customer training and consultations
• Eventually served as primary on site technician for Verizon Wireless Campus supporting Nortel/Cisco networks

Bachelor Of Science In Information Systems, Internetworking

Activities and Societies: Strayer AlumniGraduated.

Associates Of Applied Science, Computer Networking Technology

Graduated.

Certificate, Network Administration Specialist 2000

Implementing Windows 2000 Server and Professional. Completed.

Certificate, Cisco Network Academy

CNA Semesters 1 thru 4. Completed