Masters degree in e-commerce, in 2015 at Paris 12 University. In the E-commerce industry since 2013, I have worked in both Customer facing roles and Product Owning/PM positions in the same company for over 10 years now.Started as an intern in content management, I quickly grew as a (junior) Product Owner, enabling multiple AAA cybersecurity companies to sell their products online with us. Main challenge was to transform 1-time buyers into long-time subscribers; as in every other business, the model shifted to a point an end-user would not own a consumable anymore but rather be subscribed to a service. Due to a change in company management, I have accepted to be a Customer Success Manager for a few years. It is a position that I lked also because it opened my eyes on what was frustrating CSMs when Product Management was not done right. I have managed to quickly learn & adapt to this new position. I have organized reviews, meetings, QBRs, led calls - and clients have always liked the fact i could understand their needs, and were reassured I would be able to easily talk to POs, regarding scoping, estimations & deliveries (as I had some knwoledge from my past position). I recently got back to a PO position, with a more technical team - creating, updating, adjusting, maintaining core services for our e-commerce platform; consumed by every other team in the company. Other teams would then build features on those services, to build a strong e-commerce platform. Now that I spent 3+ years facing clients, I am also able to understand better their needs and wishes, saving me quite some time on writing tickets & features.__________Au fait, je parle nativement Français.
Listed skills include E Commerce, Marketing Digital, Gestion De Projet, E Business, and 17 others.