Bob Calder Email & Phone Number

Cincinnati, Oh, Us

Cincinnati, Oh, Us

Systems/Console Technician Serves as the primary contact point for information technology associates specific to operations tasks for both development and production systems. Operates, monitors, executes, makes modifications, and schedules on-line and batch processes on both Mainframe and open systems platform.• Operates, monitors, executes and schedules on-line and batch processes, meeting pre-arranged processing schedules• Ensures all problems, either hardware or software, are addressed and corrected appropriately and within a reasonable timeframe. Performs corrective procedures on mainframe and open system processes utilizing program run instructions, contacting on-call resources, and following escalation procedures, when necessary.• Uses Service Now software to create incidents and review past incidents to help resolve problems.• Communicates and documents problem situations to management and other associates as needed.• Maintains up-to-date knowledge of all systems, hardware, and operational techniques.• Assumes responsibility for shift operations in the absence of manager.• Ensures proper turnover is communicated to the successive shift.• Trains new associates on operations tasks.

PROFESSIONAL EXPERIENCEMunich Re - American Modern Insurance Group, Cincinnati, OH 1999–2014Data Center Operator III / Operations Scheduler• Enhanced performance, testing, and efficiency of application group by running special ad hoc requests on operation and scheduling platforms using I3S request tickets.• Improved and organized procedures to save time in running processes.• Increased responsibilities with each operating company that was on-boarded to the RDC.• Assist in creating customized production and test schedules that run efficiently and interact with other complex schedules by using Control-M scheduling platform.• Contributed to improved productivity and requests for service and changes by creating, and resolving I3S incident tickets.• Ensured completion of all enterprise-wide processing by following Production/Test WFL’s, Control-M, and ESP schedules.• Led migration of operations platform from partner company to Regional Data Center that cut training time 50%.• Cut issue resolution time and boosted efficiency by monitoring e-mail, Control-M, and ESP alerts to resolve issues quickly.• Improved recall of backup tapes in emergencies by creating and maintaining access database to track all off-site backup tapes.• Provided restores to end users thru VERITAS systems to provide recoverable files.• Coordinated shipment of DR tapes with Iron Mountain to ensure no delays for the disaster recovery tests.• Responded to peripheral devices that needed service calls to the respective vendors.

Bachelor'S Degree, Business Administration And Management, General

Bachelor'S Degree, Business Administration