Roberto (Bob) Campos Email & Phone Number

Houston, Texas Area

Founded and built a successful and growing e-Commerce operation selling exotic and rare tropical plants to enthusiasts around the world. Created, designed, and launched an automated and self-servicing retail platform that processes and executes orders, efficiently connecting suppliers with consumers. Originate new business through referrals and direct marketing efforts. Interface with customers to address concerns on pending orders and site functionality. • Authored e-mail marketing campaigns and implement inventory controls to maximize capital returns.• Negotiated expense saving delivery agreements with UPS and Federal Express based on volume.

Houston, Texas Area

Manage, lead, and direct the information technology software, content creation, and system architecture team for the largest energy and home services retailer in North America (six million customers in the U.S. and Canada). Supervise a top-performing and culturally diverse group of eight software development professionals based in Houston, TX, Toronto, ON, and Sri Lanka building the company’s e-Commerce platform to better service and upsell new and existing customers. Serve as the primary liaison to third-party developers and programmers critical to executing the team’s content production, delivery, and core infrastructure strategy.Allocate $3M in capital earmarked for platform and technology acquisitions, talent development, and system deployments. Facilitate, prioritize, and execute multiple projects at once and on time through constant communication and status updates with personnel to maintain focus and motivation. Interface with business partners to align front office requirements with the company’s internal software and technological capabilities.Highlighted Responsibilities• Responsible for the enhancement, maintenance, and day-to-day function of Direct Energy’s enterprise server applications that include the successful rollout of Microsoft SharePoint 2010.• Establish performance milestones and monitor performance metrics to hold the development team accountable. Consistently received excellent ratings in completing objectives on-time and at budget.• Build and sustain valuable vendor relationships with Navantis, Square One, The Box, and Compuware to integrate complex third party applications to the company’s overall technology architecture. • Coordinate with internal and external stakeholder to ensure that the high volume of online customer purchases and transactions are handled and completed to the business’ satisfaction.

Continental Airlines In Houston, Texas Area

Identified, defined, and implemented all content and related technical requirements to build and maintain Continental Airlines’ customer-facing website. Led the airline’s central publishing team, creating content, integrating applications, and translating data into multiple languages. Delivered content impacting key marketing groups that included e-Commerce, Consumer Loyalty (Continental OnePass™), Advertising, On-board Product, In-Flight Entertainment, and Worldwide Sales. Coordinated marketing and corporate branding efforts with colleagues across function and title to adhere to Continental’s broader vision and strategy. Recruited, hired, and motivated talented programmers and software developers; highly-regarded for exceptional leadership skills.Highlighted Responsibilities and Achievements• Led the deployment of Continental’s intelligent asset merchandising campaign in partnership with the e-Commerce team. Created online support content to augment marketing materials e-mailed to customers.• Implemented content management solutions adopted by software developers and content owners across the organization. Conducted usability tests on new functionalities built into the company’s website and performed data analysis to optimize application conversions and system upgrades.• Emerged as the primary point of contact on the publication and distribution of nearly all online content. Organized mission-critical corporate communications events requested by senior management.• Directed projects involving code freezes, code migrations, site re-designs, and multi-language deployments on a global scale. Selected candidates to join the internet development and interactive design teams.

Houston, Texas Area

Executed and led the development and administration of the intranet and internet website of one of the leading designers, manufacturers, and sellers of specialized after-market equipment for the oil & gas industry. Specifically managed content and site functionality for the Power Products, Power Generation, Specialty Wheeled Vehicles, and Petroleum Equipment lines of business. Oversaw projects in close cooperation with business leads and external vendors to define criteria to automate content updates for marketing, sales, and public relations purposes. Involved in strategy formulation, website design & formatting, branding, and marketing efforts to appeal to targeted customers and industries.• Managed projects with budgets of up to $1M to execute individual e-business initiatives prioritized by senior management. Prepared and communicated regular expense reports to monitor progress.• Developed automated sales processing and point-of-sale (POS) solutions that saved the business significant operating expenses. Evaluated Requests for Proposals (RFP’s) and Requests for Quotations (RFQ’s) from multiple vendors to acquire the latest software and hardware technologies at cost-effective levels.• Meticulously tracked project deliverables and ensured total vendor compliance with all contracted goals.