Bob Bruce Email & Phone Number

San Antonio, Texas, United States

• Facilitate New Team Member Orientation sessions for groups of up to 36 participants, ensuring a seamless onboarding experience.• Deliver comprehensive Leadership Development and Diversity, Equity, and Inclusion (DEI) courses for employees at various organizational levels.• Lead and manage online training courses, providing engaging and interactive learning experiences in a virtual environment.• Maintain the Paycom Learning Management System (LMS), including updating courses, managing rosters, and assigning training modules.• Research and develop DEI presentations and employee engagement activities that foster a culture of inclusivity.• Create and update facilitator guides, ensuring clear instructions and consistency for training delivery.• Continuously assess the effectiveness of training programs and make updates to course content and structure based on feedback and evolving business needs.

United States

• Provide education to leadership and employees on policies and procedures. Serve as a Liaison between the business, employees, and Disability Services.• Process FMLA and Leave of Absence requests and return to work, in Workday for both U.S. & Canada employees.• Update employee timecards and schedules to ensure payroll is correct.• Troubleshoot Leave pay related issues between Disability Service Center and Payroll.

San Antonio, Texas, United States

• Provide education and guidance to leadership and employees on company policies, procedures, and compliance requirements.• Serve as a liaison between the business, employees, and Disability Services, ensuring smooth communication and support on leave-related matters.• Process FMLA and Leave of Absence (LOA) requests in Workday for U.S. and Canadian employees, managing return-to-work procedures effectively.• Update employee timecards and schedules to ensure accurate payroll processing.• Troubleshoot and resolve leave pay-related issues by collaborating with the Disability Service Center and Payroll to ensure timely and accurate compensation.

San Antonio, Texas, United States

Managed performance by providing guidance, coaching and feedback. Oversaw approving and monitoring time and attendance records.• Identified gaps and implemented plans to decrease handle time and increase monthly productivity by 10-15%.• Effectively managed a quality dispute team of 15 specialists that reduced complaints by 19%.• Reviewed call quality and completed 75 performance evaluations monthly to increase team performance.• Completed 15 yearly performance reviews for team to provide feedback and development opportunities.• Contributed to peer success serving as a subject matter expert for WebStats by providing instruction.

San Antonio, Texas, United States

Effectively delivered classroom training for new hire, up-skill, and leadership programs. Observed and provided coaching and feedback to peers for career development.Coordinated and prepared training resources and materialsEffectively delivered classroom training for new hire, up-skill and leadership programs Consistently exceeded company new hire benchmark satisfaction rating by 10-15%Ensured learner interaction and participation using adult learning principlesEffectively managed teams of 15-18 for attendance and performanceObserved and provided coaching and feedback to peers for career developmentDelivered training through various methods including classroom facilitation, web-based, electronic, and printed materialExcellent facilitation and presentation skillsExcellent communication skills (verbal and written)Managed learners, including providing guidance in policy and procedural applicationConducted and participated in train-the-trainer sessions as necessary and/or requiredContributed to development of end-user course materials, including computer-based training class scriptsContributed to training documentationDelivered evaluation methods to assess comprehension of training materialProvided support during the development and delivery of training programs for technical, skills, management, and staff development trainingProvided corrective action training and refresher training for existing employeesWorked with subject matter experts to ensure training content was current and completeCollected data and compiled reports as necessaryGathered and applied participant feedbackCertified Trainer- Way to WowCertified Trainer- Disney Making Magic