Oversee 11 hemodialysis clinics in 2 states with a team of 200 employees. Responsible for quality outcomes, staff recruiting and development, facility maintenance, growth, and overall profitability management. Opened 4 new facilities managing the process through construction wrap-up, initial staffing, and licensing. Oversee Joint Venture performance and build on existing relations with physician partners. Facilitiate Kaizen workshops as part of regional Lean Six-Sigma launch.

Oversee all operations for 12 out-patient hemodialysis facilities serving 850 patients with ~210 FTE's. Responsible for $35 million in annual revenue. Responsible for maintaining physician relations, cost control & profitability, team development, and ensuring quality of care. Monitored business key performance indicators and carried out necessary corrective actions. Drove and participated in facility audits and quality inspections. Drove facility maintenance and upgrade planning. Participated in community activities as a representative of the company.

Merged US and Canada water treatment production and sales teams. Responsible for $20 million annual sales revenue. Drove efficiencies of scale through combined organization and expanding best practices across borders. New product definition and development. Led US project management team overseeing implementation details, schedule adherance, staffing, and project cost to budget. Served on an international team to re-design Gambro’s international complaint handling system as it related to post market product performance and data flows from various international distributors to the design center. Designed sales commission program. Planned trade show presence and other marketing promotion for the business unit. Developed strong client relationships and oversaw all business with key national account.

Executive responsibility for all US operations of a medical device manufacturer of water systems for hemodialysis. Developed quality system from the ground up. Grew the business ~30% over 3 years by increasing sales through product promotion, increased margins, and expansion of product line. Managed corresponding increase in field based production capacity and support infrastructure.

Managed launch activities for the Phoenix hemodialysis system. Developed sales plan and promotional budgets. Developed overall marketing plan for the product including pricing structure and promotional strategies. Developed sales tools, fight kits, and presentation material for the field based sales force. Performed sales rep training and ride-along coaching/mentoring with sales reps. Also coordinated all product management activities for legacy products (hardware and disposables)

Managed training and technical/product support departments for a service organization of over 300 employees. Established and maintained a level of customer responsiveness that became the benchmark in the market. Post-market surveillance of product quality (compliant investigations, trends, root cause analysis). Key member of multi-disciplinary management team responsible for keeping the company in compliance with FDA quality system regulations (21 CFR Part 820).