Bob Chase Email and Phone Number
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Bob is a results-driven executive leader with a proven track record of stabilizing and scaling growth-stage services businesses. Progressive roles at Accenture formed Bob's career foundation, where he learned the power of teams, how to think creatively, and the importance of starting with the end in mind....and developed a passion for client-centricity, and “doing the right thing”. The dot-com boom lured Bob to a grocery delivery company which provided an invaluable lesson: outstanding talent and an innovative model aren’t enough; scaling a company requires patience to build execution muscle through iterative improvement.Bob went on to co-found, grow, and sell an eCommerce software and consulting company. These 9 years anchored his expertise in eCommerce marketing, merchandising, and supply chain…and reinforced the importance of building and nurturing high-performance teams. Bob then returned to the large-company environment for 5+ years, with eBay (ex- GSI Commerce / Radial) providing the platform to run a regional book of business at-scale, partnering with clients like Levi, Mattel, Michaels and Sports Authority to grow their eCommerce presence. Bob's most recent role has been running a $200m business in a new industry - commercial interiors design & construction - where he turned around and scaled a disruptive industry business model to profitability and 3x growth in just 3 years. It proved out his leadership approach: invest in the right talent, motivate passion around the vision, and facilitate collaboration in choosing the best paths forward….every day.When he come up for air, Bob experiments with new cocktails as a budding mixologist, hunts for his drive on the golf course, and conspires with his wife to remain relevant to their kids as they hurtle through their college years.SPECIALTIES:Executive Leadership • Building Successful Teams • P&L ManagementStrategy & Management Consulting • Business Startups & Corporate TurnaroundsCommercial Interiors • Design & Build • Architecture • ConstructionClient Success • Key Account Sales & ManagementeCommerce • Online Merchandising & Marketing • Drop ShipSupply Chain • Warehousing • Omnichannel Fulfillment • Operations Management
Kings Grove
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Board Director, PresidentKings Grove Oct 2020 - PresentBob is a Board Director and current Board President for a land management company that focuses on sustainable harvesting and long-term preservation of a 1200 acre redwood forest in Northern California.
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Ceo, Managing Director - AmericasUnispace Oct 2016 - Jul 2020Unispace Global, Worldwide, GbLed turnaround of a $200m privately held company delivering commercial interior design & construction projects to clients across North & South America, driving 3x revenue growth and significant profitability. Initially hired to lead the West region, asked by the CEO after 9 months to lead all of the Americas.- Initiated and led 60-day turnaround plan: assessed performance and reduced staffing levels, restructured executive team, established recovery strategy and KPI-based accountabilities, and implemented day-to-day operating rigor- Oversaw all aspects of the business, including Marketing, Business Development, Sales, Strategy, Design, Estimating, Construction, and back-office functions; 250 staff across 9 offices, with operating partners in Canada, and Latin & South America- Led infrastructure programs spanning talent acquisition & retention, pipeline management & labor forecasting, project accounting & cost management, and customer success / Net Promoter Score program- Increased repeat client mix, and celebrated high employee satisfaction within a very dynamic environment undergoing aggressive growth -
Gm, Head Of Client Success – West RegionEbay Sep 2010 - Apr 2016San Jose, Ca, UsManaged $350M eCommerce Outsourcing Services P&L for Fortune 500 clients generating over $2.2B in B2C sales. Departed after division was spun off as "Radial".- General Management responsibility for 28 clients running 45 online businesses across 11 countries- Oversaw x-functional implementation & service execution for webstore & order management technology, fraud, payments, fulfillment, transportation, customer service, and online marketing services- Tripled region revenue and profit by driving aggressive client growth programs and sales penetration- Improved client Net Promoter Score by 60% through surveying, best practice benchmarking, and aggressive action planning- Accountable for eBay relationship with VP/C-level management at: ACE Hardware, Sports Authority, SONY, Zales, PetSmart, Michaels, Quiksilver, RadioShack, Mattel, Spanx, and others.- Led eCommerce and omnichannel strategy development with portfolio clients- Led client negotiations & contract administration: Avg. 7 renewals/year, $50-$150M contract value (each)- Liaised with Product Development for technology roadmap & deployment planningInitially hired as VP, Strategic Services to build strategic consulting services organization. Over 9 months, drove $10M incremental client sales in:- Merchandising: assortment optimization, dropship programs, cross/up-sell & promotional effectiveness- Omnichannel: in-store ordering, store inventory lookup & order pickup, ship to store, ship from store, etc. -
Vice President, Consulting ServicesMicros Retail Systems Mar 2007 - Aug 2010Westboro, Ma, UsP&L and operations management of eCommerce business consulting group. Executive team member.- Retained by CEO to drive business growth and assimilation of PRA into Fry, and later Fry into MICROS- Built and managed service offerings in eCommerce strategy, business planning, business case development, marketing, merchandising, inventory management, fulfillment, and customer service- Sold and oversaw executive relationships with over 30 retail and manufacturing clients- Crafted eCommerce process, technology, and organizational plans for ARAMARK, Herman Miller Retail, Kroger, Advance Auto Parts, Petco, Travel Channel, and Mervyns- Drove eCommerce launches and operations improvements at Charlotte-Russe, FingerHut, Galls, Charming Shoppes and Levi Strauss & Co.- Led development of large-scale drop ship programs for Kohl’s, ShopNBC, Meijer, and Best Buy- Maintained profitability through severe retail industry downturn -
Principal, OwnerPinnacle Rock Associates Dec 2001 - Mar 2007UsBuilt, led, and sold an eCommerce & supply chain consultancy. Grew company from Greenfield to 50 employees, $10M revenue before selling to Fry ($50M private eCom software company, acquired in 2009 by MICROS). Responsibilities spanned major account sales and relationship management, practice & alliance development, recruiting, staffing, HR, and business operations. - Acquired multiple key accounts of increasing size, and led multi-year revenue relationships with leading national brands and retailers- Led global supply chain assessments, IT roadmaps, and process/IT improvement efforts in inventory planning & management, multichannel forecasting, and labor efficiency -
Sr. Director, Distribution OperationsWebvan Sep 1999 - Jul 2001UsRecruited by founder Louis Borders (formerly Borders Books) to be accountable for all distribution centers - operations strategy, support technology, change program implementation, capacity planning, and cost/service performance- Led staff of 20 to double productivity and triple customer service metrics in 15 months- Standardized operating systems and processes across 11 facilities, implementing flexible labor staffing, engineered work standards, and infrastructure improvements- Managed performance targets, action plans, and reporting to support financial breakeven- Managed labor throughput and storage capacity during national deployment and growth- Led operational due diligence for $1.2B competitor acquisition -
Associate Partner, Strategy PracticeAccenture 1987 - 1999Dublin 2, IeTechnology, process, and strategic management consulting. Business unit founder and major account lead; functional expertise in supply chain. Responsibilities included market development, major account sales and relationship management, managing large change programs- Authored Strategic Planning methodology adopted worldwide across Accenture- Founded Logistics Outsourcing practice, led to 15 people and $20M revenue in first year- Sales, strategy, and account management lead at NIKE, Compaq, Ryder, and Kaiser-Permanente- Supply chain expertise: demand planning, network design, facility planning, distribution operations, inventory management, global transportation, service quality- Industries: consumer products, transportation, healthcare, retail, hi-tech, distribution, food-services
Bob Chase Skills
Bob Chase Education Details
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Lehigh UniversityIndustrial Engineering
Frequently Asked Questions about Bob Chase
What company does Bob Chase work for?
Bob Chase works for Kings Grove
What is Bob Chase's role at the current company?
Bob Chase's current role is CEO-COO-GM | Building & Scaling Services Businesses | eCommerce, Supply Chain, Design-Build Construction | Accenture, eBay.
What is Bob Chase's email address?
Bob Chase's email address is ch****@****ial.com
What is Bob Chase's direct phone number?
Bob Chase's direct phone number is +151059*****
What schools did Bob Chase attend?
Bob Chase attended Lehigh University.
What skills is Bob Chase known for?
Bob Chase has skills like E Commerce, Strategy, Start Ups, Strategic Partnerships, Management, Program Management, Leadership, Sales, Retail, Management Consulting, P&l Management, Cross Functional Team Leadership.
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