Establish service practices, delivery strategy and revenue goals for a diverse IT services portfolio. Drive revenue through client satisfaction and retention, maintaining relationships and ensuring services delivery meets client expectations.

Mentored and led a global team of 20 professional services resources including Business Analysts, Java Developers, DB Architects, UX Designers and QA resources. Spearheaded all customer communication providing clearly defined milestone and deliverables to client IT management.Reporting to the client CIO and CFO, spear-headed implementation, deployment, and financial reporting for a custom SaaS solution, enabling management of a network of 750K medical providersAssumed leadership of a critical $3M program turnaround of a medical resource and appointment management system; defined Angular UI, BPM and Java backend requirements for multiple enterprise web applications; detailed requirements for Web Service Interfaces and 3rd Party system integrationsRestructured program release strategy and initiated consistent project stakeholder communication, earning a $750K contract extension and renewal of annual support contracts for 4 yearsChampioned staff augmentation effort; coordinated multiple recruiting vendors; staffing a team of more than 15 development resources in under 6 weeks

Influenced IT strategy and managed projects in an environment with no direct reports. Impacted the IT project lifecycle, leveraged trusted relationships at the executive level and creatively addressed complex business problems. Successfully defined and presented a business case for consolidating infrastructure and document management tools, generating $235K annual savings escalating to $275K annually over 5 yearsAnalyzed and migrated data from a proprietary construction management tool to a SharePoint document storage system and locally hosted SQL Server DB, capturing $125K in annual savings by eliminating hosted infrastructure costs and license feesSuccessfully completed the acquisition of a Solar Installation company; transitioning employees into new corporate positions and negotiating termination of real estate leases and 3rd party services contracts; migrated key construction data to internal SharePoint site ensuring no interruption of construction activities in the US and overseas locationsGenerated ROI analysis for micro grid services RFP, documented a fact-based vendor selection process; maximized maintenance savings of $30K annually for contract years 1 – 3

Mobilized a global software development team consisting of .NET Developers, UX Designers, and QA personnel. Led project management efforts for enterprise projects throughout the SDLC. Enabled and led a customer centric approach to project delivery increasing customer satisfaction.Cultivated and acquired new customer opportunities in transportation, insurance, eCommerce, and social media markets, adding over $1M in yearly revenueShepherded design, implementation, and launch of a custom transportation web application, reducing client staffing costs and recognized a 90% automatic order refill rate for the clientLed a critical project turnaround for SaaS client engagement, resolving critical issues and managing stakeholder expectations; established schedule and budget targets; achieved an extension of a $1.25M annual software maintenance contract