Bob Comire Email and Phone Number

Managed three IBM eGlobal data centers with Sun installations, providing leadership, support, and proactive services for all outages, issues and installations to IBM’s Sun customers.• Project/Technical lead on all large-scale deployments for IBM eGlobal customers requiring extensive documentation for the end customer reference and project closure.• Provided service delivery, deployment, project and escalation management for IBM eGlobal’s east coast data centers located in Connecticut, North Carolina, & Georgia; • Furnished implementation, configuration, design review, planning services and contract (SLA) reporting ensuring best-in-class service for IBM eGlobal customers. • Provided advance troubleshooting on complex system configurations resulting in faster problem resolution.• Provided training and “Best Practice” procedures to IBM data center personnel and assigned engineers establishing the best possible routine, proactive and crisis management.

Provided deployment, training, second level escalation support and service for the Sun’s northeast area. Technical lead for all engineers in the Northeast Area. Provided onsite escalation and problem resolution to all of Sun’s customers.• Consulted as the area’s Sun Cluster and Storage expert. Provided external and internal customers, configuration and deployment service, which resulted in correctly installed configurations increasing customer satisfaction and reduced service costs for Sun.• Provided second level technical escalation support to all of the area’s field engineers and customers.• Awarded Northeast Area recognition for conducting “Analytic Trouble Shooting” (Kepner Tregoe) training programs within the area to all customer-facing engineers. • Configured, implemented and approved all high end systems and cluster installations within the area ensuring a consistent best-in-class implementation for Sun’s customer base.• Received “Cross Operations” award from the Northeast Area Financial Services management Team for outstanding service delivery.

Performed second & third level customer telephone support within the Sun Support Center excelling in customer satisfaction on all assigned products. • Pioneered the first cross-functional mission critical team within the support center allowing product support verticals to provide additional services resulting in increased customer satisfaction and faster problem resolution.• Developed support and trouble shooting documents for common knowledge database producing faster, more reliable solutions consistently across the Solution Center’s engineers.• Team lead for 12 system engineers in the systems and installation group. Insured engineers were trained in the supported product set and able to address customer issues.• Provided support to server and desktop environments for Sun customers.

Hewlett Packard Technical Solution Center - Chelmsford, Massachusetts Key Technical Proficiencies:• LVM Storage • UNIX Problem Resolution• Install HP/UX• Troubleshooting

Hewlett Packard Field Office – Cary, North Carolina Key Technical Proficiencies:• Break/Fix• HP Hardware Problem Resolution • Customer Satification• Troubleshooting