It Manager
Oversaw infrastructure and system architecture supporting operations across five offices with 130+ personnel and 100+ workstations.Performed Salesforce Administrator duties including user management, data management, creating and managing reports and dashboards, configuring and managing Salesforce automation tools (e.g., workflows, process builder, flows), and ensuring data integrity and security.Managed and prioritized IT projects, ensuring timely completion within budget constraints, including migrating from an in-house CRM/quoting tool to Salesforce CRM/CPQ, migrating from Sage 100 ERP to Rootstock ERP, and implementing Canon’s unified print management solution.Performed ERP Administrator duties including user management, system configuration, managing workflows and customizations, troubleshooting and resolving issues, and ensuring data accuracy and security.Successfully led a team of 3 IT professionals in the day-to-day operations of the IT department, ensuring the efficient and secure functioning of all systems.Implemented cybersecurity protocols and led security assessments, IT audits, and incident response plans, effectively mitigating security breaches and safeguarding sensitive data.Handled vendor management responsibilities including vendor selection, contract negotiation, performance evaluation, and maintaining positive relationships to ensure quality and cost-effective services.Managed relationships with key stakeholders to understand business needs and align IT strategies with organizational goals, ensuring successful collaboration and project outcomes.
