Robert "Bob" Copenhaver Email & Phone Number

Savannah, Ga, Us

Lead Engineering and Operations for all major Infrastructure domains including Networking, Storage, Compute, Database, High Performance Compute, Platform Engineering and ITSM. Focused on Automation and Innovation across all domain areas driving efficiencies and alignment with business goals. Reports to CIO

Milwaukee, Wisconsin, Us

Vice President, Global Command Center Operations & iCTO (Oct 2019 – Present)Vice President, Command Center & Data Center Operations (Oct 2018 – Oct 2019) • Responsible for managing and directing Global Incident Management and the Enterprise Technology Service Desk using the ITIL framework to establish best practices with a continual feedback mechanism based on specific KPI’s.• Responsible for transformation and implementation of multiple Incident Management processes into one Global process primarily using a hub spoke model to capture both centralization and distributed or federations. Goal was develop one set of tools, one process and global one team (ServiceNow, StatusManager (Twilio), xMatters, MIR3, Remedy, etc.)• Establishment of technical expertise and the development of those skills within the Incident Management team including escalation paths. This includes specific requirements for governmental contracts requiring specific security clearances. • Create metrics measuring effectiveness of processes including MTTR goals, team utilization and costs associated with various incident priorities. • Ability to assist, drive with hands-on approach of major impacting events.• Driving vision of customer centric model and support for complex/high value clients.• Lead and managed Network Operations. • Participant & represent Operations within the Design & Architecture Working Group.

Milwaukee, Wisconsin, Us

• Manage and direct incident management process using ITIL framework in two command centers covering several production data centers, more than 125 technical resources, supporting more than 100+ key applications. Lead and manage Critical Incident Managers and drive MTTR goals. • Lead Technical Director for three command centers consisting of approximately 25,000 sq ft of raised floor space each with various hardware platforms. Substantial understanding of key technology areas including NOC, SOC, application architectures and application development.• Manage, architect, design and direct operations automation development team responsible for Command Center operational platform and tools. This includes implementation of new strategy and new product evaluations, deployments and associated processes using tools such as HP Operations Orchestration, ExtraHop, SPLUNK, Javascript and other development tools/languages: Python, Ruby, ElasticSearch, MongoDB, etc.

• Designed patient portal for delivery of various lab test results with first customer a leading cancer test provider. First year revenue target $12 million.• Develop strategy for hosting, vendor selection and partnering along with operational processes. • Managed and lead development of new application for the United Network for Organ Sharing.• Responsible for building and managing the technology product management group. • Member of executive team driving capital acquisition.

Waldorf, De

Sr. Director of Technical Operations (Ariba)• Following acquisition of Procuri, I was the most senior technical executive retained. Responsibility increased to include all technical resources and assets from acquisition including two primary data centers and one DR site. Managed group of more than 20 employees with additional offshore resources. • Drove project to improve SLA uptimes to 99.991% from 95.75%. Improved SLA reporting metrics including post mortem process for unplanned outages. • Negotiated and managed vendor agreements achieving more than 14% savings for two consecutive years with a total budget of more than $15 million. • Implemented improvements to the release management capabilities reducing planned outage time for major releases from 48 -72 hours to 4 -8 hours.• Led Orlando and Atlanta data center consolidation and exit strategy resulting in more than 30% savings in hosting costs.

Vice President of Technical Services (Procuri) • Built technical service group from core of 3 employees with plans for rapid growth to expand to more than 25 within 2 years. • Redefined service offerings and marketing strategy driving plan that increased net profit by 17%.• Implemented reporting metrics, standardized processes and documentation• Within 6 months assumed full responsibility for integration product including product roadmap, architecture, development and service delivery. First year revenue targets exceed by more than 125% with deals signed with several key customers Hess, Barclays, GE, and BCBS of FL.• Lead executive tasked with creating PMO group for entire technology division including establishing project management methodology.

Us

(An Information and Technology Consulting Company providing development, integration and hosting).* Senior Vice President of Software Development and Technology Delivery (7-2004 to 02-2007 )* Vice President of Telco Manufacturing Practice (1-2003 to 7– 2004)* Director/Senior Director (11-1998 to 1-2003)* Planned and staffed organization for new product targeted at the economic development community. Product portfolio consisted of six suites with 32 individual products.* Achieved product cost savings by implementing Open Source technologies where prudent and developing in-house expertise.* Created research technologies lab that is now contributing back to the educational and public communities.* Developed and implemented plan to support organization of 250+ employees located in multiple geographical locations focused on application development, quality assurance, deployment and support. * Managed department of 75 consisting of architects, database administration, developers, project managers, analysts and QA. Software development done using Java, .Net, PHP and Python with RDBMS of Oracle, SQL Server and MySQL.* Implemented a consistent production support environment and processes to respond to alerts/calls* Opened and staffed new office located in Savannah, GA in support of corporate “HomeShoring” strategy.* Managed conception, development and implementation of project methodology (AePX) including creation of Project Management Office. Direct over site of all programs and project reporting.* Created new QA/Testing department with focus on client quality assurance.* Direct and manage all resources involved in development of client projects, production support and maintenance of existing client systems.* Streamlined and narrowed focus of vendors producing preferred vendors list which achieved cost reduction goal resulting in annual savings of 5percent.* Grew teleco manufacturing practice to represent more than 50% of company revenue.

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Ba, Computer Science