Robert "Bob" Copenhaver Email & Phone Number

Savannah, GA, US

Lead Engineering and Operations for all major Infrastructure domains including Networking, Storage, Compute, Database, High Performance Compute, Platform Engineering and ITSM. Focused on Automation and Innovation across all domain areas driving efficiencies and alignment with business goals. Reports to CIO

Milwaukee, Wisconsin, US

• Vice President, Global Command Center Operations & iCTO (Oct 2019 – Present)Vice President, Command Center & Data Center Operations (Oct 2018 – Oct 2019)
• Responsible for managing and directing Global Incident Management and the Enterprise Technology Service Desk using the ITIL framework to establish best practices with a continual feedback mechanism based on specific.
• Responsible for transformation and implementation of multiple Incident Management processes into one Global process primarily using a hub spoke model to capture both centralization and distributed or federations. Goal.
• Establishment of technical expertise and the development of those skills within the Incident Management team including escalation paths. This includes specific requirements for governmental contracts requiring specific.
• Create metrics measuring effectiveness of processes including MTTR goals, team utilization and costs associated with various incident priorities.
• Ability to assist, drive with hands-on approach of major impacting events.

Milwaukee, Wisconsin, US

• Manage and direct incident management process using ITIL framework in two command centers covering several production data centers, more than 125 technical resources, supporting more than 100+ key applications. Lead.
• Lead Technical Director for three command centers consisting of approximately 25,000 sq ft of raised floor space each with various hardware platforms. Substantial understanding of key technology areas including NOC.
• Manage, architect, design and direct operations automation development team responsible for Command Center operational platform and tools. This includes implementation of new strategy and new product evaluations.

• Designed patient portal for delivery of various lab test results with first customer a leading cancer test provider. First year revenue target $12 million.
• Develop strategy for hosting, vendor selection and partnering along with operational processes.
• Managed and lead development of new application for the United Network for Organ Sharing.
• Responsible for building and managing the technology product management group.
• Member of executive team driving capital acquisition.

Waldorf, DE

• Sr. Director of Technical Operations (Ariba)
• Following acquisition of Procuri, I was the most senior technical executive retained. Responsibility increased to include all technical resources and assets from acquisition including two primary data centers and one.
• Drove project to improve SLA uptimes to 99.991% from 95.75%. Improved SLA reporting metrics including post mortem process for unplanned outages.
• Negotiated and managed vendor agreements achieving more than 14% savings for two consecutive years with a total budget of more than $15 million.
• Implemented improvements to the release management capabilities reducing planned outage time for major releases from 48 -72 hours to 4 -8 hours.
• Led Orlando and Atlanta data center consolidation and exit strategy resulting in more than 30% savings in hosting costs.

• Vice President of Technical Services (Procuri)
• Built technical service group from core of 3 employees with plans for rapid growth to expand to more than 25 within 2 years.
• Redefined service offerings and marketing strategy driving plan that increased net profit by 17%.
• Implemented reporting metrics, standardized processes and documentation
• Within 6 months assumed full responsibility for integration product including product roadmap, architecture, development and service delivery. First year revenue targets exceed by more than 125% with deals signed with.
• Lead executive tasked with creating PMO group for entire technology division including establishing project management methodology.

US

(An Information and Technology Consulting Company providing development, integration and hosting).* Senior Vice President of Software Development and Technology Delivery (7-2004 to 02-2007 )* Vice President of Telco Manufacturing Practice (1-2003 to 7– 2004)* Director/Senior Director (11-1998 to 1-2003)* Planned and staffed organization for new product.

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Ba, Computer Science