Stood-up new QA functional department - establishing matrixed QA Analysts who are full members of scrum teams, while being coached by QA management.• Rapid reorganization of the QA team, achieving functional independence from engineering teams: o Conducted thorough interviews with team members and stakeholders. o Aligned team to meet aggressive company goals for platform stability, scale, and repeatable processes. o Worked through conflicts as teams acclimated to agile methodologies in general and Scaled Agile (SAFe) in particular. o Stressed the importance to my managers of upskilling and training QA members – improving their contributions to scrum teams and helping them find their ‘voices’ in standup.• Automation of test execution: o Leveraged core expertise to train a broader team. o Built high-quality automation framework, delivering value consistently.• Promotion of transparency and accountability culture: o Led by example to foster QA as a strong development partner. o Enhanced visibility, accuracy, and lifecycle planning standards for QA activities.• Support for QA department members: o Advocated for clarity and improvement in benefits and employee treatment. o Efforts benefited the organization and enhanced talent attraction and retention. o Fought for our female colleagues in the company, getting them full maternity pay.

Manager of testing partners at Cognizant, both onshore and offshore. My role was to determine the testing approaches needed, and to facilitate the needs of the team in meeting the business objectives.• Stood up the new Student Experience Quality Assurance team for testing content prior to going live for Pearson Virtual Schools.• Worked closely with the offshore Team Lead in determining bandwidth of team for various endeavors testing courseware in production prior to teachers and students being introduced to the new Pearson curriculum.• Facilitated what was needed for the team to create automation for content testing. Team was able to automate ~75% of the test suites.• Ensured that the Feature work assigned in Azure DevOps had all the information our team needed and was fully understood, prior to testing.• Communicated the test plans to stake holders and got buy-in on the approach employed.• Worked closely with Project Managers to ensure dates made sense in project plans and were achievable.• Disseminated bug metrics on courseware tested to the project owners and ensured bugs were properly assigned for remediation.• Sought out subject matter experts in the company for online training with my team. Stored recordings in SharePoint for future onboarding of new members.

Ensure Quality Assurance for web and mobile language learning products: Learn Languages, Rosetta Stone Manager, TOTALe, Travel, AEB Mobile and Desktop (Advanced English for Business), Catalyst, Custom Solutions for Spanish for Healthcare, Arabic Language Learning, and Chickasaw.• As part of a SAFe agile software development team participate in daily scrums, sprint planning and program increment planning meetings.• Hold daily bug triage meetings with product managers to determine when things should be fixed.• Maintain regression test suite.• Test web and mobile device products in an iterative, agile environment.• Liaison between software development team and test vendors, verifying defects and fixes.• Train, mentor, onboard and assign daily tasks to overseas test vendors.• Mentor junior QA Analysts.• Report metrics to team and management for the purpose of making sound business decisions.• Support Product and Project Managers by keeping them informed of the state of the product daily.• Maintain project Confluence wikis providing information on QA tools and ‘How To’ for stakeholders.• Reproduce production issues and ensure timely response by developers.• Coordinate testing by test vendors and integration effort with other teams.• Write project Test Plans and feature Test Plans for stories.• Release Manager, ensuring manual and automation tests pass prior to production releases in a continuous integration/continuous delivery environment.• Monitor test failures and work with DevOps team to correct issues in the CI/CD pipeline.• Act as backup scrum master for two scrum teams.• Worked with business on several analytics projects, getting things tested and deployed for Mixpanel, Google Analytics, Amplitude and Braze.• Investigated coverage of automation suite compared to manual regression suite and made recommendations to automation engineers.

Managed the Quality Assurance efforts of WinINSTALL, a suite of software products used to maintain all operating system, network and software application aspects of the PC life cycle. • Led a team that tested and released two major versions of WinINSTALL within a six month timeframe.• Projects:(1) WinINSTALL 9.5 - Major maintenance release with over 400 bug fixes and improvements with respect to scalability, usability and fault tolerance.(2) WinINSTALL 10 - New feature release with many changes so the product worked on Vista and Windows Server 2008.• Gathered and analyzed requirements, wrote test plans and test cases. • Coordinated and scheduled development user stories and tasks to test candidate and release candidate test schedule.• Developed architectural requirements based on build system and platform requirements to include .NET, MDAC and MSI.

Mentor for the WinINSTALL QA team.• Led the eDelivery QA effort for WinINSTALL 9.0. Senior member of a team of 6 testers.• Tested and released two major versions (five editions each), one in English and one in Japanese. • Led testing of several minor releases and one major maintenance release. • Projects:(1) WinINSTALL 8.7.4 – Localized release in Japanese.(2) WinINSTALL 9.0 - A suite of products that has 5 editions. The complete product, Desktop Availability Suite, has Software Distribution, Software Package Conflict Assessment, PC Inventory, Asset Management, Personality Transfer of user settings, PXE boot Client Reset to reinstall the OS, Remote Control, User Backup and Restore and Microsoft Patch Management to name the main features.• Major contributor in the gradual transition from classic waterfall to more agile development and test practices.• Researched and reported best practices for rollout of product in the enterprise.

Managed the Quality Assurance efforts of WinINSTALL.• Led a team of software testers. • Aided development in unit testing and verification of bug fixes as well as replication of defects reported by customers and technical support staff. • Interviewed software developers on new features, gathered requirements and wrote test plans and updated old tests for new versions of the software.• Analyzed new product features and made design recommendations based on usability and business requirements. Organized, planned and built test labs for QA and development. • Assisted documentation specialists by explaining new features and writing feature segments. • Trained users and technical services staff in new features and functionality.