Bob Daugherty Email & Phone Number

Reno, NV, US

Dallas, TX, US

• Spearhead day to day operations and team of 40+ for newly opened 390 room hotel. Develop and execute business plan to optimize hotel occupancy, improve operations, and deliver premium guest services.
• Successfully launched hotel within 3 months as GM, orchestrating property management system install, staff recruitment and training, COVID protocol adherence, and establishing key vendor relationships
• Achieved 92.5% staff retention over 3 years by recognizing individual contributions and creating positive workplace dynamic
• Grew revenue by 8% in year 2; maintained revenue in year 3 despite upgrade expenditure constraints; surpassed ADR benchmarks annually
• Maintained safety focused workplace with zero notable injuries

Joliet, IL, US

• Oversaw guest experience, forecasted and managed revenue, created and monitored budgets, and led team of 25+staff in a 950-room hotel with 5 full service restaurants and a Starbucks. Laser focus on maximizing revenue.
• Generated unprecedented boost in front desk scores, moving from bottom 5 to top 10 across 41 properties
• Orchestrated best financial start of year in 10+ years with active monitoring of vacancies and room rates, plus strategic price reductions and flash sales to maximize room yield
• Served on Executive Leadership Team that surpassed revenue goals by 200%, achieving top producing property in Caesars Corporation
• Delivered room upgrades under budget, and negotiated reduced pricing on other room enhancements, saving $30,000 annually
• Expedited launch of VIP check in/out area, collaborating with casino marketing to deliver premium customer experience across property

Joliet, IL, US

• Hired, trained and evaluated 25+ staff, monitored and forecasted payroll, created schedules, ordered supplies, controlled costs, maximized revenue, and assisted with yield management.
• Increased guest satisfaction ratings by 15% in 6 months, with strong lobby presence and focus on culture improvement
• Surpassed corporate expectations for express check in/out usage, increasing usage by 20% in 6 months
• Monitored budget and reduced payroll costs by 2 FTE, overseeing cost centers, staffing needs, overtime, and inventory control
• Consistently exceeded revenue projections by $10,000 per month
• Revamped staff training program, identified best practices, and launched recognition program, leading to a reduction in staff turnover

Reno, Nevada, US

Successful teacher of credit recovery program, motivating and mentoring 20+ students per class. Realized exponential growth in class completion with creation and launch of web access initiative, plus daily monitoring of progress toward goals.

Supervised, trained and mentored teams of 5+ electricians on job sites. Delivered projects on time, under-budget — average return of 15%.

Joliet, IL, US

Directed team of 30+ staff and oversaw guest services, occupancy and housekeeping for 900+ room hotel property. Project lead for East Tower opening. Initiated weekly occupancy forecast meetings, compiled and analyzed data, resulting in increase of weekly occupancy by 10% and exceeding year 1 expectations with annual average occupancy of 85%. Exceeded.

Bachelor Of Science, Hotel Administration

Bachelor Of Arts, Psychology

Bachelor Of Arts - Ba, Psychology