Bob Denzer

Bob Denzer Email and Phone Number

Carrier Support Coordinator @ Allstream
mississauga, ontario, canada
Bob Denzer's Location
Minneapolis, Minnesota, United States, United States
Bob Denzer's Contact Details

Bob Denzer personal email

n/a
About Bob Denzer

Customer service focused Business Administrative professional with proven experience in the Telecom and Retail industries. Skilled in project management and technical services. Committed to going above and beyond. MBA from the University of MN Carlson School of Management. Long-time board member for Champlin Park Boys High School Hockey, Champlin Park Boys High School Lacrosse, as well as for Champlin Youth Lacrosse Association.Specialties: Specialize in customer service and support. Telecom experience programming in Nortel DMS and Lucent 5E switches as well as ordering and tracking circuit installs and changes through many carrier portals.

Bob Denzer's Current Company Details
Allstream

Allstream

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Carrier Support Coordinator
mississauga, ontario, canada
Employees:
707
Bob Denzer Work Experience Details
  • Allstream
    Carrier Support Coordinator
    Allstream Mar 2017 - Present
    Golden Valley, Mn
    Order and project manage the install and changes in voice and data services for our end users throughout the United States utilizing 15 or so different carrier networks (Century Link, ATT, Frontier, Comcast, XO Communications, Time Warner, etc.). Escalate as necessary. Track and follow through on 70 to well over 100 carrier orders at a time ensure the voice and/or data services for each are delivered on a timely basis.
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  • Integra
    Carrier Support Coordinator
    Integra Oct 2013 - Mar 2017
    Golden Valley, Mn
    Order and project manage the install and changes in voice and data services for our end users throughout the United States utilizing 15 or so different carrier networks (Century Link, ATT, Frontier, Comcast, XO Communications, Time Warner, etc.). Escalate as necessary. Track and follow through on 70 to well over 100 carrier orders at a time ensure the voice and/or data services for each are delivered on a timely basis.
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  • Medica
    Health Plan Specialist Ii
    Medica Jan 2009 - Nov 2013
    Minnetonka, Mn
    Assist commercial employer group members with there benefits and claims concerns regarding there medical policies. Advocate and escalate for their urgent issues. Educate them concerning their Medica medical insurance.
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  • Integra Telecom
    Provisioning Specialist
    Integra Telecom Nov 2004 - Dec 2009
    Greater Minneapolis-St. Paul Area
    Take inbound call requests from customers regarding troubleshooting and/or changes in their analog phone service such as adding/deleting/changing their phone features such as voice mail, call forwarding, call waiting, caller ID, long distance and toll free. Also make changes to email accounts by adding deleting or forwarding email addresses as well as reset passwords and change email quotas.
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  • Eschelon Telecom
    Client Services Specialist
    Eschelon Telecom 2002 - 2008
    Greater Minneapolis-St. Paul Area
    Receive inbound calls to prgrammed telephone services from adding new lines or toll free services or voicemail boxes to adding features such as long distance, call forwarding,etc. Also to troubleshoot issues regarding lines, features, toll free services, long distance, voicemail and line features. Recorded all changes to phone services accurately and completely in billing system. Initiated process improvements in the provisioning of phone services as a result of my troubleshooting experiences.
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  • Qwest Communications
    Sr Process Analyst
    Qwest Communications Oct 1998 - Oct 2002
    Greater Minneapolis-St. Paul Area
    Project managed the build out of infrastructure for Qwest.net network.
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  • Walgreens
    Executive Assistant Manager
    Walgreens Oct 1993 - Oct 1998
    Greater Minneapolis-St. Paul Area
    Managed the fastest growing Walgreens store in the Twin Cities on Lake Drive in Circle Pines. Recieved highest bonus of any EXA in my district while at Lake Drive location.
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Bob Denzer Skills

Telecommunications Call Centers Troubleshooting Customer Service Process Improvement Telephony Vendor Management Switches Voip Customer Satisfaction Access Account Management T1 Call Center Invoicing Outlook Analysis Retail Data Analysis Microsoft Office Product Development Coaching Microsoft Excel Billing Mentoring Documentation Customer Relations Problem Solving Vendor Relations Quality Assurance Supervisory Skills Inventory Management Scheduling Excel Telephone Skills Word Proposal Writing Contract Negotiation Powerpoint Windows Administration Budgeting Contract Management Database Administration Sales Management Hiring Negotiation Purchasing Insurance Business Analysis

Bob Denzer Education Details

Frequently Asked Questions about Bob Denzer

What company does Bob Denzer work for?

Bob Denzer works for Allstream

What is Bob Denzer's role at the current company?

Bob Denzer's current role is Carrier Support Coordinator.

What is Bob Denzer's email address?

Bob Denzer's email address is bo****@****eam.com

What schools did Bob Denzer attend?

Bob Denzer attended University Of Minnesota - Carlson School Of Management, University Of Minnesota - Carlson School Of Management.

What skills is Bob Denzer known for?

Bob Denzer has skills like Telecommunications, Call Centers, Troubleshooting, Customer Service, Process Improvement, Telephony, Vendor Management, Switches, Voip, Customer Satisfaction, Access, Account Management.

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