Bob Derks Email & Phone Number

• Manage PDE and Encounter Data operations and staff including: • Reconciliation of physician claims to PDE and Encounter Data to ensure all eligible claims are included for encounter submission • Reconciliation of encounter submissions to response files to ensure any eligible encounters that were not accepted are resolved and resubmitted• Manage Claims Adjudication Oversight operations and staff.• Ensure compliance with client performance guarantees, and regulatory standards.• Meet regularly with clients to review PDE metrics, answer questions, and discuss issues.• Monitor and track performance and quality metrics.• Participate in sales presentations, demonstrations, and new client implementations as needed, to ensure smooth and timely transition of new business.• Work with State/Federal Government entities, clients, and Navitus employees to discuss and resolve operational and technical issues.• Develop viable solution(s) to assure that complete and accurate PDE and Encounter Data is reported while eliminating encounter rejects and rework

Appleton, Wi

Appleton, Wi

Appleton, Wi

• Manage changes to existing processes as well as the development of new processes that are required for Technical Operations. Includes Scope Definition, Business Requirements, User Acceptance Testing, Implementation, and Production Operationalization.• Identify key metrics to monitor the compliance and accuracy of the process establishing oversight methods that are operationally efficient and effective.• Perform root cause analysis when process defects and/or non-compliance issues are found.• Create and maintain process support documentation that other stakeholders may utilize to understand the complex processes that make up the department.• Collaborate with internal operational areas and external customers to improve the quality of customers' implementation of government program(s).

Oshkosh, Wisconsin Area

• Manage the software development, website development, graphic design and web marketing staff.• Manage each website development project while keeping the customers and team on task.• Lead customer/staff project kickoff meetings to understand and define the business requirements, set SMART goals, and understand their business culture and model.• Make changes to websites using WordPress, HTML, CSS, & PHP.• Work with clients to define and implement an inbound marketing strategy.• Guide customers through the process of defining and researching buyer personas including identifying pain points, information they seek and where they go for information.• Provide guidance and direction to the marketing staff for: Content Generation, Social Media Strategy, Email Marketing Campaigns, and Development of monthly web analytic reports.• Provide WordPress training to clients to make updates.• Assist programming team with writing specifications and user stories along with implementation of test plans.

Manitowoc, Wi

• Managed and continually developed the software support and training staff.• Communicated directly with customers to resolve issues, solicit feedback, and provide status updates.• Developed, monitored, and communicated key performance indicators.• Managed software implementation projects for our customers.• Improved company efficiency and customer communication through ongoing process review.• Held strategic planning and budgeting sessions with the Management Team.• Selected and implemented a software support tracking solution used throughout the company.

• Developed annual budgets for the department and monitored revenue and expenses against that budget.• Developed and managed project plans for each software implementation project to ensure the successful implementation of Exuma’s enterprise software solution for all new customers.• Improved the quality of each implementation as well as the satisfaction level of the customer by focusing on increased customer communication and well-defined roles and responsibilities.• Managed the Software Installation and Training teams, including hiring, performance appraisals, and ongoing development.

Project Management, Systems Analysis, Visual Basic 6 (VB6) & D3 Programming.

Manage all phases of company-wide projects; select and oversee performance of project team members; communicate status of projects to stakeholders

Manage company-wide non-IS projects; oversee all I.S. projects; work with management team on staffing, company policy, and production issues; analyze company's information and tehcnology needs; managed print shop and Marketing supervisors and IS Staff.

Oversee all I.S. Projects; supervise I.S. programmers, system administrators, and help desk staff; computer programming and systems analysis.

Computer programming; systems analysis; selecting, purchasing, installing, and supporting hardware and software; user training and documentation.

Bs, Computer Science

Associate'S Degree, Data Processing

Education record