Bob D.

Bob D. Email and Phone Number

TSA at Smithtown Central School District @ Smithtown Central School District
new york, united states
Bob D.'s Location
Bohemia, New York, United States, United States
Bob D.'s Contact Details
About Bob D.

IT Engineer with extensive experience in problem resolution, 1-3 HelpDesk level support, patching, product installs and upgrades, troubleshooting, application help & support, wiki documentation, knowledgebase authoring, and scripting. Specialties: System and software support. Diagnostician, problem solver.

Bob D.'s Current Company Details
Smithtown Central School District

Smithtown Central School District

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TSA at Smithtown Central School District
new york, united states
Website:
smithtown.k12.ny.us
Employees:
686
Bob D. Work Experience Details
  • Smithtown Central School District
    Technical Support Aide
    Smithtown Central School District Jun 2021 - Present
    Smithtown, New York, United States
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  • Sachem Central School District
    School Communications Aide
    Sachem Central School District Oct 2018 - Jun 2021
    Lake Grove, New York, United States
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  • Avaya
    Customer Support Engineer Ii
    Avaya Dec 2009 - Oct 2017
    Melville, Ny
    Provided Global Remote Support for customized solutions, products and platforms for Avaya telecom customers and their business partners. Contributed to Emerging Product & Technologies annual group revenue of $17.7M. Resolved complex cases through deep dive troubleshooting and collaborating with other SME's. Mentored junior personnel. Documented work with Knowledgebase entries, wiki pages, knowledge transfers, and updated product documentation. Adept at supporting OS's Linux, Solaris and… Show more Provided Global Remote Support for customized solutions, products and platforms for Avaya telecom customers and their business partners. Contributed to Emerging Product & Technologies annual group revenue of $17.7M. Resolved complex cases through deep dive troubleshooting and collaborating with other SME's. Mentored junior personnel. Documented work with Knowledgebase entries, wiki pages, knowledge transfers, and updated product documentation. Adept at supporting OS's Linux, Solaris and Windows Server. Knowledgeable in networking. Trustworthy enough to maintain U.S. security clearances and various external security conscious customer background checks. Show less
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  • Nortel
    Senior Tech Specialist
    Nortel Nov 1999 - Dec 2009
    Bohemia, Ny
    Provide Technical and Product Support of Nortel Enterprise Products such as IVR, CTI and Business Communications Manager (BCM-IVR). Provide help desk support to external and internal customer base. Troubleshot application, product, Solaris, Linux, Windows, and network related issues. Expert in RDBMS connections and interfaces.
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  • Periphonics Corporation
    Technical Support Specialist
    Periphonics Corporation Nov 1997 - Nov 1999
    Bohemia, New York, United States
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  • In-Touch Mgmt Systems
    Technical Support Engineer
    In-Touch Mgmt Systems Nov 1994 - Nov 1997
    Provided remote support of proprietary In-Touch II Pager & Billing software system running on SCO Unix. Performed remote Unix administration. Configured Paging Terminal Interface (PTI) based on customer requirements such as voice mail, coverage areas, and various add-on options.
  • Grumman Data Systems
    Senior System Analyst
    Grumman Data Systems Feb 1988 - Oct 1994
    Manned help desk supporting internal engineering community. Maintained and upgraded business presentation graphic's software library and execs written in REXX. Performed mainframe administration as needed for off-site facilities. Supported external projects. Maintained security clearances.
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Bob D. Skills

Ivr Telecommunications Technical Support Cti Avaya Sip Troubleshooting Software Installation Crm Tcp/ip Lan Wan Ip Voip Telephony Managed Services Call Centers Switches Wireless Unified Communications Isdn Call Center Unix Acd Genesys Avaya Technologies Solaris Routing Technical Training Ss7 Cisco Technologies Tdm Integration Pre Sales Wan

Bob D. Education Details

Frequently Asked Questions about Bob D.

What company does Bob D. work for?

Bob D. works for Smithtown Central School District

What is Bob D.'s role at the current company?

Bob D.'s current role is TSA at Smithtown Central School District.

What is Bob D.'s email address?

Bob D.'s email address is rd****@****zon.net

What schools did Bob D. attend?

Bob D. attended New York Institute Of Technology.

What skills is Bob D. known for?

Bob D. has skills like Ivr, Telecommunications, Technical Support, Cti, Avaya, Sip, Troubleshooting, Software Installation, Crm, Tcp/ip, Lan Wan, Ip.

Who are Bob D.'s colleagues?

Bob D.'s colleagues are Lisa Mcardle, Josephine Whalen, Georgina Crawford, Deborah Weller, Steve Gessler, Susan Steinmann, Hester Kanakaris.

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