Bob Dittes, Cissp Email & Phone Number

Minneapolis

• Served as information security compliance consultant for multiple business areas
• Coordinated activities to ensure that NIST-based and FedRAMP compliance reviews yield appropriate results
• Developed system security plans
• Conducted security control assessments
• Performed continuous monitoring for multiple business areas
• Drafted and distributed communications and status reports to stakeholders

Minneapolis

• Provided Daily Production Support for Siebel 8.1.1.x – Ensuring all systems are functioning as expected, including daily monitoring, help desk (Level 2) support, and system/security administration
• Coordinated Change Management – Document, track, and coordinate all changes to the application and environment including upgrades, patches, and fixes
• Conducted Application/Infrastructure Testing – Coordinate and perform all testing activities with technical staff and business users in support of application and environmental changes
• Coordinated Production Software Releases – Manage the migration of changes, enhancements and upgrades through testing environments into production
• Developed and executed Business Resumption/Contingency Planning & Testing – Business process and infrastructure readiness
• Project Management – Lead or support projects to enhance the customer service infrastructure using project management tools and techniques

• Facilitated efforts of tech support team by managing personnel, developing and assigning work assignments, and encouraging collaboration among team members to develop technical skills
• Planned, organized, and provided training for imaging projects, testing preparations, and general support initiatives
• Provided district communications during technical outages
• Collaborated with director of technology and technical infrastructure coordinator to deploy new technologies
• Developed and maintained relationships with district leadership to ensure my team met the support needs of the district

• Collaborated with business users to identify user and business requirements
• Translated business requirements into functional and technical requirements
• Developed and facilitated new user and new functionality training
• Developed and Maintained a working library of documentation for our proprietary software
• Facilitated quality assurance testing with users

• Coordinated with offices around the country to assist them in applying the Siebel Sales software
• Managed territory alignment
• Performed queries against the database and created various reports
• Provided system administration of the Siebel system

• Provided technical assistance to users of various software packages utilized by our clients
• Planned and coordinated help desk activities with various departments across the organization
• Developed and implemented policies and procedures
• Collaborated with development team to evaluate and adopt various system enhancements
• Monitored system performance
• Developed procedural and training documentation

• Coordinated with county leadership to provide technology support for their operations
• Facilitated collaboration between the State of Minnesota and the county’s users for the adoption of new software and enhancements to existing software
• Acted as the county’s representative to the Minnesota Counties Computer Cooperative
• Researched, developed, and implemented the county's Microsoft Exchange Server email system and Microsoft Internet Information Server
• Negotiated with vendors to identify the best available options for installing a new telephone system and then coordinated the activities involved with the installation of that new telephone system
• Was responsible for developing, acquiring approval, and maintaining the department's budget

Masters, Management Information Systems

Graduate Certificate, Project Management

Bsba, Business Administration

Technical Certificate, Networking And Data Communication